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August 2025 by Chandani02
Rick at this store is absolutely amazing and literally has the best vibe and energy I’ve ever experienced walking into a shipping store. He was kind and helped me with my mail in a convenient and awesome manner.
Thank you for being so cool Rick!
Keep shining your light and energy!💕✨
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August 2025 by Amanda Weiss
Rick is the best and makes every visit easy and positive!!
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August 2025 by Abii
Only use this store as a last resort. Every visit here has taken me over 20 minutes. After waiting in an agonizingly long line, I was charged $21 for two medium-sized boxes.
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August 2025 by M. T.
I got in line to return my Amazon items just before closing and waited 15 minutes, only to be refused service when I reached the counter. There were still multiple people behind me in line, and the whole process felt disorganized and inconsiderate. After this experience, I won’t be coming back.
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August 2025 by King David
These employees are always soooooooooo welcoming and definitely always offer me a hug and happy to see me.
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July 2025 by Michelle Boon
the guy behind the counter with long hair is so rude. He’s always huffing and puffing and sighing - extremely unprofessional. I’ve dropped off packages various times and every time I get him, he acts like he hates being there. The first time I thought he was having a bad day and didn’t think too much about it, but he’s like that every time. He needs customer service training or to find a new job if he hates this one that much… anyways the other guy with short hair and glasses is super friendly and nice, so it pains me to make this review but unfortunately the long hair guys behavior is unacceptable
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July 2025 by Scott Watenpaugh
These guys are always friendly, professional and amazing. Always awesome for a quick drops of Amazon or UPS; or for sending packages to friends. Great to have them in the neighborhood.
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July 2025 by Miranda Matos
Probably the worst customer service experience I’ve had ever. Booked an appointment to get an important document notarized, showed up early for my appointment and was told the person doing the notarizing was leaving and they asked if I could come back tomorrow? Wouldn’t give me a time or a guarantee for an appointment. Kept walking away from me mid conversation … literally could not believe that. What’s the point of an online system for appointments if they don’t actually take them?
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July 2025 by Levi Powell
Guy with the glasses who speaks Spanish is always so cheerful and positive. I intentionally go to this UPS because the interactions are so great.
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June 2025 by yasmine lama
Can someone explain to me why every time i drop off a package here it gets shipped back to my house? Why do they rip off the label i put on? This is completely unhinged.
This never happens at any other UPS Store, yet consistently happens here.
Contacted them to let them know this keeps happening and their answer was: “i don’t know why this is happening.”
No solution, no help. Don’t come here.
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June 2025 by Molly Hoyt
Super friendly, competent, hard working people at my local UPS store. It’s a pleasure to go there!
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June 2025 by ouma ouma
If I can I would give it 0 stars, the worst customer service ever .
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June 2025 by Nicole Gillette
Best UPS in the land! Rick helped me print out a label after I couldn’t log in to my Gmail and saved my Monday morning. This guy always has great energy!
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May 2025 by Anna Meyer
It is always a great experience coming to Rick's UPS at 1819 Polk. He and his team take such good care of you, are always kind and happy and remind you what it feels like to value and appreciate neighborhood spots. Thank you Rick for making mail fun!
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April 2025 by Anne Chung
Great fast service 👍
