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March 2024 by mai rabil
Enter through the “Live Fit Gym” sign door on California, the store is immediately on your left. Service is fast and courteous. I will be back :)
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February 2024 by Cristian “NewlyBalanced” Kelly
The address for this UPS Store is the same address as the Fairmont Hotel. Apparently there’s a secret store in a basement but I saw ZERO Signage and wasted valuable time in the rain for NO reason. I did not find the store. Go to UPS on Bush, it’s easy to find & staffed with nice people.
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February 2024 by Gavin Fox
hours are short but the folks working here are so helpful and kind.
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December 2023 by Rachael Ringenberg
Good location & hours. Can enter under the “livefitgym” awning on California.
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November 2023 by Timothy Miller
UPS has never succeeded in delivering a package to my building. Amazon, Fedex and the Post Office have never failed.
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November 2023 by Audrey Allen
The lady working there was super kind and patient. I was easily able to print out 11 x 17 paper there!
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July 2023 by Mullen M.
just moved into the neighborhood and i was surprised to find this little hidden gem! was there on Friday evening at 5:10 and the clerk was counting the register. Jay was kind enough to open the gate to let me in and helped me with my shipping needs. it was quick and easy. i cant believe how polite and courteous he was even when it was during his closing time. this location will always be my go to from now on and i promise next time i will go during your normal operating business hours.
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July 2023 by Don A.
At UPS store #6109, I got 5 star service. The clerk made me feel welcome and helped me solve my issue.
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June 2023 by Lauren L.
Don't bother making this location your UPS access point. I came to pick up my package during their regularly scheduled business hours on a Saturday only to find them closed. I called on Monday to inquire about their hours and let them know I had stopped by, and the man who answered wasn't sure why they had been closed on Saturday but told me I could come by any time during the week to pick up my package. I specifically noted that I was worried the package would be returned to sender but was told not to worry, that they would hold it for me and that it *would not* be returned. Today (Thursday) I went to pick it up only to find they had indeed returned it to sender. I am absolutely furious. To add insult to injury, I had a separate package to pick up that had been delivered to the access point TWO DAYS prior and they told me they didn't have it, that the hotel in which this access point sits still needed to sort through their mail and deliver the package to the UPS store. This is a common occurrence despite the fact that customers receive UPS email notifications that explicitly say that the package is ready for pickup. In this instance, I received that notification on Tuesday and the package was still not there in the late afternoon on Thursday. I guess you're just magically supposed to know when your package is truly ready to be picked up. The whole encounter was absurd and has left me hopping mad. I immediately called UPS and filed a complaint against this store and requested that my packages be rerouted elsewhere from now on. Inefficient, dishonest, unreliable service. Good riddance.
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May 2023 by Nancy G.
When I walked in at the UPS store, Daniel, who was restocking on boxes, greeted me kindly and helped me get a quote for a package I wanted to ship overseas. He was very professional and explained shipping options and estimate of delivery. After I decided to move forward with the shipping, we exchanged a small conversation on how tiring it is walking up on California Street. I was very satisfied with his customer service and the peaceful music playing in the background!
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April 2023 by Rachel
Entrance from hotel carport on Mason. Take elevators down to “T”.Fast and easy shipping. Great customer service. I think the low star reviews are from Covid-era because I have had no issues with the hours of operation.One of the guys was closing up shop one day and printed my items for free which was sweet.
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December 2021 by Alice Tarng
Enter through the hotel entrance, the street entrance is not open from the outside. Elevators are on the right side of the hotel lobby, past the check-in counters, go down to the "T" level. I've dropped packages off at this location numerous times; the staff are very quick and friendly, never had any problems, and I'm in and out within a few minutes.
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November 2021 by Stephanie C.
My attorney told me to use this UPS location to get two documents notarized. I went on line to make my appointment and received a confirmation. On Sunday, I received another confirmation. I called on Monday 3 different times before my 2pm appointment and no one answered the phone. I walked up Mason Street and went to the office on the lower level of the hotel. When I walked in and told the customer service I have an appointment for notary service. He said we don't have your appointment. I showed him my confirmation and said I even called 3 times before I made my way to your location. I am trying to understand this...make appointment get confirmation get second confirmation ...the store does not have my confirmation all I got was I don't have my notary items here at the store and we didn't get anything on our system. UPS your system is not working
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September 2021 by Jeff
they are located in T-level, and you can use the elevator in the lobby to reach it. Staff was friendly
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April 2021 by Laura Ricci
Prompt service, and easy shipping. During pandemic, I called from the sidewalk and was quickly greeted and let in.