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February 2024 by Cindy Chou
Had to print a document, get it notarized and mail it off today. Customer service was great. Very professional, courteous and helpful. Thank you.
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February 2024 by Marcus Jones
Slow and rude
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January 2024 by Francesca Bavaro
They're so rude here, and rip you off when you make a free Amazon return. I had to pay $7 for an envelope. They don't tell you the price until after you use packaged something, so if you want a cheaper envelope you'd have to pay for the one they make you use. I would only go if you are desperate.
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January 2024 by Ron Gin
very disappointed that the Store was NOT OPEN at 8:30 today. I waited until 9:30 and still no one came to open. No response or message on their phone number.
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October 2023 by Daniel Brotskiy
RECOMMENDATION: STAY AWAY!!!There is a reason they have such a low rating - please do not do not deal with this store if you care about your packages.The staff is very rude but worst of all they are either negligent or dishonest at work. Today I was charged backed for 2 products because they never sent it. I'm extremely frustrated by this store and I'll never ever use them again.STAY AWAY!!!
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August 2023 by Aaron
Super hard workers here. They deserve a gift! Also they provide notary services here.
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July 2023 by Nicolas Lindbloom-Airey
Amazon return took me 30 seconds. Gave the associate my package and they scanned my QR code and printed my receipt. Very efficient
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July 2023 by Saswat Panda
Been here a dozen times this year and the staff has always been quick, informative and helpful.
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July 2023 by Lynn B.
I've been going to this UPS for years, and have always received good service, but this is a special thank to Nick. Your patience with my disability as well as willingness to educate me for future drop-offs was very much appreciated.
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June 2023 by Heather L.
So unfriendly. I said hi to the worker and he just had a blank face. After he scanned my package for me I said thank you to him. Nothing. The place was not busy as I went first thing in the morning. I guess I should go to the lakeshore or Richmond district location where they are nice and friendly. If you don't like your job find another one.
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June 2023 by Can Goksal
Pretty awful for passport photo services. They advertise passport quality photos but they are certainly not up to standard and still cost as much as a professional photo studio. Take your pictures elsewhere at a good photo studio.
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March 2023 by Leslie C. Clark
Person behind the counter was busy when I walked up- he didn't acknowledge me smile or anything that recognized that I was a customer. He took my package, and gave me a receipt. I said thank you he said nothing. I won't go to the store again. There are many others that are much more pleasant.
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March 2023 by Cecille A.
It's 8:42am on a Tuesday but they're still closed. Called 3x but no answer. No sign of life inside. Does this place really open at 8:30 am?Finally someone shows up at 8:45 am and we were let in. There's about 3-4 of us in line already. There's only one UPS staff. He barely said anything and barely looked at anybody but I could hear him wheezing a bit trying to catch up after a late start. I said good morning to him and he says good morning back. I feel bad for him as it looks like it's not gonna be a fun day for him but I also feel bad for those who have to wait and waited. Oh well. Patience. Patience. Patience.
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March 2023 by Debbie T.
Unbelievably rude service. I was taken aback when the worker looked at me without uttering a word when I reached the counter. Just stared at me until I bent down to pickup the box. Placed it on the counter. Still no words, more staring. Finally, a snied remark a few seconds later.Two months ago, they were going to charge me $30 just to box something for a free Amazon return. I made the return at another UPS store. Today was another Amazon return. I hesitated to go there. But, went anyway. It's close to home. The West Portal store is my go-to even though I have to drive to get there. I have been there 3 times in a month.A smile and courtesy goes a long way.
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February 2023 by Gabriela Rodrigues
Skip this place! It's extremely expensive to print or to take passport pictures. A couple of blocks way you can find a better service.