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January 2024 by Kathryn
Lost mail!!!!
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May 2023 by Rico Garcia
Never nerve open on time staff is slow and unfriendly
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April 2023 by Minka _
Always super helpful and friendly service. Everyone is nice, but Valerie is amazing!
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April 2023 by blackie 2000
Great employees, great location.
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March 2023 by T Martin Brown
It will make little difference because it’s a government agency. But, you shouldn’t be in a hurry if you cine here. The last three times I’ve tried, they’ve had one person serving and a line. It is not efficient. It’s a great example of how government agencies are the last resort.
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December 2022 by Bill Appleton
Not that it matters cuz it's never going to change but 36 minutes in the lobby waiting and they're only two people in front of me.
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December 2022 by ashley antunez
haven’t had any issues here, they are a bit slow on employees but has nice attitude.
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November 2022 by Jay C.
The staff at the 18 th street post office is really nice, especially when you get to know them. They even greet you by name.I always look forward to seeing them as I deliver packages to them for shipping almost every day.
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September 2022 by Robbie Zhuang
Came here to pay for & deliver a letter going domestic. Staff was really friendly. It cost $1.44.
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September 2022 by Bobby T.
Bought a bunch of dried goods in Chinatown and on a visit to Castro we decided to ship back everything rather than carrying on the plane. The staff was super friendly and even assisted in packing. Made my life easy! Miss living in SF!
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August 2022 by Neal
Good place to mail something.If your package is already labeled, you can simply drop it off on the counter where it says "drop-off." If you're here for a passport appointment or something else that requires human assistance, you might wait for a few minutes depending on how busy it is. Packing supplies, greeting cards, and a small assortment of gift cards are sold here.
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August 2022 by Noah
Pretty reasonable service for a busy post office. Print your labels at home to avoid longer lines during rush hours. :)
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July 2022 by Frisbee Girl
Super pleasant, but painfully under-staffed.
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September 2021 by De La M.
There's one staff member here that's always friendly and really tries to go the extra mile. I really appreciate her. Unfortunately, the rest of the staff that I've interacted with seem to hate their jobs and the service here has been steadily going downhill for years now. One of the most frustrating things about this post office is how they constantly misplace and lose packages. You show them a tracking number that shows the package arrived and it's hit or miss. If they can't find it, they'll tell you to "come back another day". You go back a few days later and they still can't locate it. And then when they do locate the package (if they ever do), they send the package back to the sender because you didn't pick it up (WTF?!). This has happened so often over the years that now, whenever I have a package arriving at this location, I make the sign of the cross, say 10 Hail Marys and (despite not being a believer) pray to the Virgin that the package will actually make it into my hands in one piece. If you're expecting a package here, don't hold your breath. Also, good luck calling them; they never answer their phones.
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August 2021 by Stephen Todd Colletti (Todd)
For an urban post office, while it’s often quite busy, the waiting time for service is remarkably short and the willingness of the staff to help with postings remains quite generous. Post offices aren’t the most highly funded of semi-government institutions, and I think it’s impressive how well they operate with comparatively little appreciation.
