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February 2024 by lsh mln
Stuff not helpful
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January 2024 by Kazi Najeeb Hasan
Lady at the counter is ill mannered with a ton of bad attitude. I was buying a money order after a long while, and asked to confirm what amount would show on the money order since I made additional purchases, and she shrugged her shoulders and raised her voice at me to answer back. Last year, I received rude behavior from the staff of this station as well. Higherups should take note.
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January 2024 by Yuting Pu
The black lady working here has the worst attitude. She gave me a hard time saying I can’t ship a box sealed by duck tape, which is nonsense and refused to take my package. I went to another location and they accepted my package without any problem. Avoid this location at all cost.
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January 2024 by Hanna Joz
Terrible rude unhelpful service.
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December 2023 by Peter Lee
Employees who works here actually are decent but this place is understaffed. 12:30pm peak hour and only one employee working?? Shame on you USPS! We need to privatize USPS in order to make it great again!
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December 2023 by Tyler Nguyen
i literallt haven’t seen a branch so severely understaffed when there is so much demand for their services. it’s in the heart of of embarcadero but i have never seen more than 1-2 employees at a time
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August 2023 by James Turner
Clerk 14 is a calm level-headed reasonable angel. I bought a money order from Clerk 14, my bank refused the money order. I went to the closest post office I could, their clerk told me to write on the money order, my driver license was expired, I just forgot, that office refused to cash my own money order. So I ended up with a $100 piece of trash paper, I live in my car, I got that little bit of cash performing heavy metal songs on 5th and Market. I go back to Clerk 14, I introduce myself to her, again. Clerk 14 remembered me, I only came here 1 time. I tell her the tough situation. Clerk 14 verifies that it is the money order she sold me, she refunds me. Thank you, for the hand up, Clerk 14.
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August 2023 by Heng Zhang
The black lady working there has the worst attitude. Yelled at me and refused to tell me where to put the stamps for no reason. I asked her to help me but she just walked to the back after taking my money. I’d give a 0 star if that’s an option.
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June 2023 by Tabrez Shaikh
There is only one person on a register to serve the service and the queue is always a very long here in this location the other person is no where this is happening repeatedly in this location.Usps should have to hire more people for this location.
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June 2023 by Christian
Most rude staff I’ve ever run into at a USPS location. Couldn’t even ask what I had done wrong so I could fix it, they just kept saying they wouldn’t accept. Will use anyone else to ship.
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April 2023 by Jamie (Jamie)
After reading other reviews, I realize that others have had the same horrible experience as I did.Japan consulate sent me an important document in December, after waiting for two weeks I called the consulate and was told that the package was sent to the USPS office. Then I visited here, asking about the package with my tracking number, all I got is bad attitude and “the package is not here” “if it’s not scanned, it’s not in the system” “we don’t have anything in the back” “all packages are scanned before they are picked up to the facility”. None of the employees cared about what actually happened. They didn’t care about the the mail was supposed to be in the system but was not, or it was supposed to arrive a long time ago and didn’t. They didn’t try to make an effort to talk to a manager or a delivery person, all they did was to make it look like it was not their business, I was harassing them.Speed is extremely slow as well.It’s not on the customers that they hate their job this much.If you have a choice, don’t come here, go to another office.
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March 2023 by Wisa Sukontasawat
Came often, and never ever had good experiences with them at all. They treated me like I ask for free stuff. Not sure why they still open if they dont want to service.
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March 2023 by Tiffany Stamper
This is THE worst post office location in the city solely for the people who work there. I’ve been in SEVERAL times and have not had a single hassle-free experience which is frustrating as someone who runs a small business and constantly ships out packages with pre-paid labels. I could write a novel about all my negative experience but instead, I walk a little further to go to a different location.On a side note, fix your pre-paid drop box situation! It’s been gone for so long. Last time I was there, I asked an employee about it and was directed to go around the corner in the back area. When I did ALL the boxes had “out of service” signs on them, when I went back to talk to the employee, she literally RAN AWAY FROM ME to the back.This is my first BAD review on anything publicly. But these employees earned it.
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February 2023 by Alexey Guzey
A little bit slow but the clerk was nice and helpful.
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January 2023 by Okan Sayılgan
Slowest mailing in entire United States. There is only one lady working here at all times, and she is pretty slow. Every single time I need to send a package, wait time is min 25+ mins. For literally 5 seconds return process, I waited 25mins, that's amazing. I wish there was 0 stars.
