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February 2024 by Ricky Cassini
Spent 20m waiting in the wrong line, they don’t tell you there are specific lines for different services
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February 2024 by Monica Lay
This review is for the fingerprinting service. Staff were nice, but their machine was down and they have no idea when it will be replaced. They should really update the website and their fingerprinting sign in the front lobby to say it’s temporarily unavailable. I went to the Oakland location instead and they completed the scans for me in under 10 mins.
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October 2023 by • Jet •
WOW!What a great experience at this Post Office.Kudos to SHEILA!!She was so helpful, professional and smiled the whole time I was there.I had a small issue with my letter and she jumped and helped and made my day.Overall a great experience.Make sure SHEILA gets the amazing recognition she deserves.-Jet
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October 2023 by Daniel Zayas
We were told to leave a near empty post office with five employees because we didn’t have an appointment to submit a passport application. It’s a pain It’s sad our federal tax dollars go to such an inefficient and unhelpful organization.
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August 2023 by Sophie T
Commuted for 1 hour there for fingerprints services but was told their machine was down. Why can't they just update the information on the website? Now need to go to Sunnyvale or Oakland. I tried to call before I go to make sure I won't waste my time again but they never pick up. USPS :)
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August 2023 by Marina
i was here a few months ago and the ladies were literally so rude, like sorry you’re so old and hate me or whatever but cmon now. also, they’d all make fun of my handwriting on the passport and kept rejecting it over and over again. all three ladies should be fired and maybe seek marriage and/or a retirement home.
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August 2023 by M B
Came here for fingerprints and their machine has been broken for a long time. I was told I had to go to either Oakland or Sunnyvale.If you are trying to call them, don’t bother, they will never pick it up. I asked them why they couldn’t jus pick up the call and tell people their machine is broken and they just stared at me.
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July 2023 by Daya M.
I think the staff here is awesome, the lines moves quickly, and it is an orderly neighborhood post office. They also do passports, which is handy. But look out for the inappropriate cleaning guy. Can someone please train him? He just comes up behind female customers at the counter and starts sweeping behind them, laughing to himself. Weird and gross. Jus. Stop.
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June 2023 by Theresa Montenegro
Kudos to the Black woman who attended to me. She should be commended for her excellent performance of work. She was efficient and kind… However, I had a problem with the Latina/Hispanic woman who was kind of discriminatory. She would not even smile or say anything while I approached her. But she was all smiles and extra nice to the “white couple” who came ahead of me. While I was standing in line, she even told me in a loud voice, “Stay at the back, you’re too early.” She should be trained on proper customer service, without regard to race or color.
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May 2023 by Diane Gordon
I mailed things. Because it's a post office
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May 2023 by Eli Atkins
Never had any issues here - shipping or for passport renewal. Friendly staff and much cheaper than UPS across the street.They even shipped a UPS package I stupidly dropped off once!
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May 2023 by Jacky Zhou
Horrible horrible service! I went in to process a passport renewal and photo and despite providing all necessary info and paying, I was told I need to submit more information. They also took my passport photos and they were unusable. I don't remember the name of the woman who work in Conner with glasses I worked with but she was horribly unprofessional. Go literally anywhere else if possible, the people running this post office are incompetent and have terrible customer service standards. Re-train EVERYONE THAT WORKS HERE.
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April 2023 by Christian Alexander
The staff are always very friendly and helpful. If you are shipping a boxed item make sure to prepare it before you go to post office, because while they do sell non usps boxes and packaging materials and tape, it is expensive.
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September 2022 by tyler s.
Avoid this Location, Candice and several other employees here are exceptionally unhelpful. I needed to seal a box and needed 10 inches of packing tape. Candice lied and said they do not have tape behind the counter and tried to sell me a roll. If you want to be treated like a person I recommend a different location.
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July 2022 by Noah
Remarkably unreliable. Used them for years and it was a challenge to get any sort of assistance unless everything was pre-labeled and ready to roll. A lot of what I had was, but my goodness you're going to suffer if you need human assistance here.
