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February 2025 by Akiyo Marukawa
When you call 1-800 number they tell you this store can repair cracked screen but they can't. They call a number and you're standing next to the phone on speaker telling everyone there your private information without any help from staff.
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February 2025 by Joseph Allen
Amazing and very helpful
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December 2024 by Kris N
Upgraded my phone here no problem. Helpful staff
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November 2024 by J Gustav Murray
Jaime is a fantastic asset to your organization and wonderful representative of your Brand!!! I visited the SF Mission store 4 times over the course of the past week as I navigated the transition from a competitor (Sorry Snoop 🐶) and Jaime assisted me personally during three of those visits. The First to help me decide which device I preferred, the Second to pickup the devices chosen (for me and my son) and the Fourth to resolve a tech issue.
As a side note, my Third visit to the store was lackluster with the Store Greeter sending me away immediately, basically saying 'the store reps are not tech savvy so I needed to contact Tech Support'. I certainly did not feel cared for during this interaction and felt rushed away even though the store had more reps present than customers. 😔
An Honorable Mention is deserved for your Tech Support, as I had a great interaction with Ma Juliet with your Tech Support group, over the phone, after my Third visit to the store.🎉
Upon my Fourth visit, Jaime again immediately welcomed me and I felt cared for throughout the interaction. He took the time to listen to my issue (RCS Chats issue on my Samsung 24FE) and offered what assistance he could. He went above and beyond!!! After we reattempted the fixes I had already found using Help feature in the phone, he took the time to then briefly research additional fixes online. He found one that was successful immediately! I was in the store possibly 10 minutes to fix an issue that I'd been dealing with for several days. 🥹
I am so appreciative to have had Jaime's support and assistance during a transition of carriers and phones. TY very much Jaime 🙏🏻🌟
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November 2024 by Ace Roofing
Dear Elizabeth,
Thank you for your help for my New Samsung tablet S10, 5G service and organizing my plans. You have great knowledge of data plans and Samsung products you have. Thanks to you, I could save 20% of what I used to pay. I really appreciate it.
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May 2024 by Ericka Jaimes
Most horrible experience ever. If I could put 0 stars I would. New staff there don't know how to help no more. I came in with my mom who's 70 years old asking for help on her bill. Mind you my mom has Parksinson. Only 2 people working that day, no customer in store, and all they kept repeating and saying was you need to use the app, you need to use the app. So I dont know what's the point of having a store if you can't help, especially seniors who already have a problem using internet. BUT THEY SURE HAVE NO PROBLEM HELPING WHEN ITS GETTING A PHONE. WILL NEVER GO BACK THERE AGAIN.
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April 2024 by Richard Zepeda
Walked into empty store. Was told next appointment would be 45 minutes
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April 2024 by Gofran Homaid
Bad service ??
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March 2024 by Alex D
I'll edit my review ⭐⭐⭐⭐⭐ but I'm trying to get a callback. I had an appt for 4pm but I can't get through to the nice person from the mission store who called me about a chromebook in stock. The toll-free VZ robot is garbage-- when I called the number on Google maps and asked about Chromebook and talking to someone at the store it connected me to "Tech support" (remote) and she gave me the same number to call.
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February 2024 by Karen Gonzalez
This is the worst store for customer service. Unless they don’t sell they refuse to help customer.
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February 2024 by Maria Olaru
When I came in to trade in my phone the first employee was extremely pleasant and helpful, which is why I am adding a star. I went through with the trade in but needed to return to the location to physically return my old phone. However, when I came back to return the old phone with the instructions given to me by the first employee (disable Find My location), the employee I interacted with the next day told me he would need to charge me $30 to help me erase my phone, a service the former employee had offered to take care of himself when I returned.The second employee told me I'd need to wait around for the first employee to show up to work if I wanted any help for free. I found this to be pretty unprofessional and disrespectful.I asked where I could find instructions or documentation for how to reset my phone and this employee reminded me that he is unable to provide any help unless I pay $30. I will not be purchasing any more iphones from this location in the future.
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January 2024 by Scott O.
Verizon steals cheats and lies After restarting one of our phones on a cruise ship less than one day out we got a notice that there was some charges Immediately I called Verizon and they told me what was going on and turned back on the airplane mode. We had bought the plan on the cruise ship so we assume the next week we were using our cruise ship plan. After we returned on Thanksgiving Day I received a notice that $1,270 was on our bill After a long phone call with one person at Verizon they assured me it would be refunded but not until after Thanksgiving Three different people over the course of two more months told me and confirmed with text and emails that the fees would be removed A few days ago I was out of town and my wife was alone caregiver of a 97-year-old mother , Verizon cut off our lines. Trying to remedy the situation a gentleman at Verizon assured me they would start the phone which of course did not happen. This was an emergency situation so I had to change carriers Now they tell me they cannot even find my account because I stopped service After talking to four different people in circles this nightmare continues and now the bill is up to $1,400 There is no worse company on this planet than Verizon never use Verizon they are liars cheats and steal your money .
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January 2024 by brett b.
I made three visits to get a new phone and update my plan. Darrel was great to deal with. Walked me through my options and gave me advice that I really appreciated. Ended up saving $40 a month, getting more service and a new phone on a mulitphone policy. Appreciate the help.
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January 2024 by Calli B
George was so incredibly helpful and welcoming! After a stressful few days of having my phone pickpocketed and having to wait for the new one to be delivered, I went in when my new iPhone wasn’t connecting to my Verizon number. He was so knowledgeable and clearly excelled at his job, and he knew the exact process to get it connected to my Apple account and line number. Thanks George! You made my week!
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December 2023 by Dexter Mathison
George and Elizabeth were an absolute pleasure with their attitudes and their service!!
