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February 2024 by Jennifer Teu
Two things: 1. This is not a Verizon store. Victra is just an authorized retailer, so there is less recourse in dealing with issues.2. Before signing and paying for anything, take the time to read the invoice. When they say "it's mostly just sales tax" - focus on the MOSTLY part. Because that could include a significant amount of extra fees for services you don't actually want.
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February 2024 by Jennifer T.
Two things: 1. This is not a Verizon store. Victra is just an authorized retailer, so there is less recourse in dealing with issues. 2. Before signing and paying for anything, take the time to read the invoice. When they say "it's mostly just sales tax" - focus on the MOSTLY part. Because that could include a significant amount of extra fees for services you don't actually want.
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December 2023 by Shanise Booker-Lowery
Enzo was very professional yet he made me feel like I was chatting with another one of my homies. He was working by himself and even with other people coming in and out he handled it well. Dope person to go to if you need help.
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December 2023 by Steven Cursi
Very knowledgeable and patient. We had no obstacles and easy, smooth transition
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November 2023 by Alexander Hernandez
Went to pick up my phone around 3pm and there was a sign that says will return at 4:30pm but I have to be at work at 4pm. I’m dreading having to come back because it’s way out there too
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November 2023 by Tarusha Gate
The service was fantastic! Enzo, the Verizon employee was knowledgeable, very polite, patient to explain the many options available, a gem of a person. I am only giving 4 stars because the store could use some comfortable chairs… after an hour to get my new iphone, my back hurts from sitting on a flat board someone called a stool. Seriously imperative you should make the experience more attractive by not causing physical discomfort to the customers and your employees too ??♀️
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November 2023 by W. Fong
I showed up Sunday morning with a dead phone. Enzo was the best. I could have walked out and gone to another carrier for a free phone.He did everything possible to have me stay with Verizon. I am very happy with my new S23.
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October 2023 by Victor Chan
Enzo at Sloat Verizon, San Francisco gave the best customer service/support I have ever received in my 15 years with Verizon
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September 2023 by Nathan Wen
Great staff and service. They could have better chairs for the staff and customers, there’s for sure no back support for the staff
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August 2023 by Kristen Austin
Great experience and Enzo was incredibly helpful and patient in resolving a challenging situation. He was super knowledgeable and a true professional in helping to navigate things.
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July 2023 by Gretchen Brothers
We had been at another location and was never greeted and there was only one person working. We called and found another location that was more available. Ty was friendly and helpful. He was knowledgeable about the products and specials available. Great experience all around!!!
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July 2023 by Matthew Donato
Lulu M assisted me with the purchase of a SIM card and the logistics of changing my account type. She was sympathetic to the difficulty of the situation and clearly explained how she would be able to assist me, and demonstrated professional knowledge by leveraging the tools at her disposal to resolve the issue. In a short amount of time, she had me up and running with the account type that was best for my needs. If you need any type of troubleshooting on your Verizon account, Lulu is the one to talk to!
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July 2023 by Beth Popolizio
Lulu was great! I’m not a tech person and wasn’t especially excited to buy a new phone but she made everything so easy and pleasant. Everyone else in the store was very friendly too. Thanks, everyone!!
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July 2023 by Kimberly Allen
I drove here since I couldnt get help over the phone.Once I got here all went well.Good service.
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July 2023 by Chelena Goldman
I was in dire straights and Enzo was the absolute best. If I could give him more than 5 stars I would.
