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January 2024 by Taylor Post
good experience in store but security guard outside of it stared at my friends n i while looking then proceeded to keep staring in the store staring at women
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January 2024 by M G
Horrible customer service, the cashiers chatting with each other, don’t care if the customer is in front of them amd waiting to pay.I won’t go back to that location.
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January 2024 by J V
Worst customer service specially the female manager!!!! I think management should take an action to teach your employees to treat customers. Very rude worst employees.
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December 2023 by Sherrie M.
I am very dissatisfied with Victoria Secrets. I ordered 4 items online for my daughter for Christmas on December 16th. The estimated arrival was supposed to be December 21st thru the 22nd. They did not even send the package to UPS until the 20th. UPS then rerouted my package to a location farther from my house. Now they say it will not get here before December 26th, after Christmas. I cannot understand why I won't get my present before Christmas. I ordered online to avoid the lines at the Mall. I am not happy. The Victoria Secrets Supervisor suggested that I go to the Mall and try to find these items there. Good luck with that.
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December 2023 by Grete Anni
employees were so kind!!!! Love it!
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December 2023 by D G.
A big shoutout for customer service to Sophie from Victoria's Secret at Westfield San Francisco Centre, I called this store after realizing a mistake had occurred, not only did she take ownership of the issue, but she arranged for me to get the issue resolved at another location closer to my home. She called me back at the promised time and indicated that my home location had my name, and number and was able to resolve my issue. I drove to the home location and sure enough, everything was at it should. Thank You Sophie in the spirit of the holidays sometimes consumers are not thinking correctly or are forgetful. You brought back a little piece of sanity.
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June 2023 by Azucena Cruz
I love going there ?
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June 2023 by Ami Rein
I love the brand and this shop was really good, too. Staff friendly and nice discounts.
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November 2022 by Hilke B.
I got a coupon in the mail which brought me into the store. I was immediately greeted and everyone was helpful throughout. When I went to pay there were some issues getting my coupon to work. Milca and the manager Ashley were very friendly and professional and helped me resolve it, and I walked out a happy customer. I even got a free cute tote bag!
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August 2022 by Wenbo Du
Security guard falsely accused me of shoplifting with no evidence whatsoever. When I said I didn't take anything he wouldn't believe me and required me to empty my pockets. This was the worst I had ever been treated in a store. Shameful!
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August 2022 by Gabby T.
Seems like the employees here are miserable and hate their lives. I guess I can't blame them if they're working here... lol. Came in here about a week ago with my friend and we stopped by to browse. I've always known VS employees to be pretentious and b*tchy (we've all had that experience) but this still left me annoyed. After walking around the store for a bit, I had a couple items I wanted to try on. I walked over to the fitting room which no employee was attending t
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July 2022 by Leticia Hernandez
The employees were kind and helpful and their service and everything was good highly recommend
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July 2022 by A K
Great experience, helpful and courteous staffs. Thank you
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June 2022 by Rick Esteves
Very friendly, helpful staff, many options,well stocked. My girlfriend spent $1K during our 2 visits within 24 hours. She has fun here and do I,as she lets me make some of the choices. Very pleasing to see her like a kid in a candy store.
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May 2022 by CS Wood
Your staff was amazing. My wife and I went in to get her sized. Now, the first woman she spoke with was probably new and gave my wife the wrong size but that was quickly fixed. The store was amazingly clean. But the staff, again, amazing. Never did my wife ever have to get her own stuff. Someone was always there to help get what she needs and gave great recommendations. Recently went to another Victoria’s Secret and was let down with customer service but this store was on top of it. Thank you.
