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February 2024 by Jeremy R
Staff were very friendly and knowledgeable. Prices were not as high as expected, so that was an additional plus.
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February 2024 by Elsie Losey
PROS: It's a great location, a great selection of items in stock for onsite shopping.... CONS: However, the working location staff isn't too helpful with answering questions or giving you info in relation to sale and clearance merchandice.CONS: Each time I have shopped herei find that employees are more set on following you around to keep "watch" on you. Which is Their attempt to watch out for SF theifs, and I feel it goes way beyond what is really necessary. Their tactics can make a self conscious shopper feel much more uncomfortable than anything else.PROS: My cashier was friendly and even made sure to give me the free gift w/purchase of $85+ (a heart shaped VS reusable shopping bag, very cute,)I knew nothing about the bag when arriving so it was a nice and unexpected addition to my purchase.
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January 2024 by Andrea S.
First time coming here and was impressed with the service. I was greeted when I entered, told about sales and asked what I was looking for. My response was just looking. I went to another section and was asked the same question. Another section, rinse and repeat. Nice layout with pink being upstairs. Didn't see anything since the semi private sale ended elsewhere and I really was just looking elsewhere. Great displays but wasn't used to that much attention in a store. Guess it beats being ignored.
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December 2023 by Karla Q.
Man working at the register was a fucking bitch. My friend was at checkout asking to ring up an items to see if it was on sell and in a condescending tone told her "check the price tag" and "next time look at the poster" she didn't say anything but apologized to the man and tried to continue her purchase as she was about to pay on the screen visible to her and I it said 50 willing to pay out of nowhere he says "did you see me ring it up yet" (even tho the total was 50$) regardless shit experience and watch out for the male employees.
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November 2023 by Kenshin Rurouni
I had a great experience with the employees at this location but am disappointed the company pretends to be plus size friendly and yet doesn’t carry XXL sizes in store
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October 2023 by Traci Juarez
This is the most unfriendly staffed store I have ever been in. Spent 30 minutes looking around to get a size suggestion and the staff could not be bothered.
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October 2023 by Annette Cruz
Service was mediocre. Over priced!!! But the store is beautiful
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October 2023 by Jessica P.
DO NOT SHOP HERE. I bought a strapless bra here, and when I went to return it, I didn't have my receipt. Though it turns out they have every ability to look up my order and let me return based on my card, the manager told me I could only get immediate store credit. Then she kept me there for an hour while their Apple Pay didn't work. I had to go to the other Victorias Secret in the mall for a refund. In the meantime, she was extremely rude. I have never encountered such horrible customer service in my life.
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July 2023 by Lisa Meyer
Great quality. Love Victoria Secret. There was a young man working the register other day. I can't recall his name but he was so cool. Funny but still professional. Good costumer's.
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July 2023 by Lori. S.
A coworker asked me to come in this store with her about 5 years ago and was hooked. Service was spectacular! Everyone was helpful and not judgemental! I have been in different locations even in outlets and they're service was definitely NOT the same! Greetings from this location from the moment I walk in is wonderful. So many options, the only thing is it goes away fast. Being a member does have a lot of perks. Now I have a teen daughter and this is the only VS location she likes!
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June 2023 by Anonymous L.
Just moved here from another state. I am a Black Card holder, this means I spend a lot of money in this store, (I can't do anything sented because of allergies) I also have a daughter whom I shop for as well so a lot at Pink as also. My last store knew me by name, I always received amazing service and felt valued. I have never seen a male employee at any store, and I've visited them in 4 different states. The last 2 weeks I went in once each week as I came here on a bus (leaving my car because well parking in San Francisco is ridiculous) with only a suitcase worth of clothes, also I lost a lot of weight recently and unfortunately needed to downsize. No employee offered to help me either time, however they did find time to follow me around and watch me like I was going to take stuff, ( first off just because I am not dress the way you want me to be doesn't mean im a thief, secondly had you asked if I needed help I would not have been in the store for so long, third you have no idea how much money I have and what I may or may not spend). Security is all men, which was and is unnerving due to the nature of the store. When I checked out the Male at the register was annoyed by my coupons, proceeded to talk over me and on both occasions HUFFED AT ME, and the second time gave me an attitude about the "rewards". I'm sorry, sir, but I could easily order online and not have a man ringing up my panties and not deal with your disapproval of the fact that I have these coupons because of the rewards that you are pushing. Luckily I now have enough things that I'm not in immediate need of bras and I can order on line, I'd much rather pay for shipping and handling then deal with being profiled, visually chastised, scoffed at and left feeling like (I the paying customer) am a burden on you're day. Just a reminder here, ladies and gentlemen, these employees are being paid to be nice to us, and there are absolutely other options, don't be treated with disrespect. Giving 2 stars for location and the store was easy to navigate.
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June 2023 by Chadama Wright
The guy at check out was bad. He was not happy to be there and sold me a credit card under false pretenses then had a "ugh whatever" attitude. Complete with eye rolling and judgement. I left feeling played
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May 2023 by Firas B
I am absolutely appalled by the behavior of the African American cashier at Victoria's Secret. Not only was he racist and incredibly rude, but he treated me with complete disrespect because of my ethnicity. He threw my clothes on the desk and even left tags on them to make the alarm go off at the exit door. It's clear that this individual has no respect for anyone who doesn't fit into his narrow worldview, and I would strongly advise anyone to avoid interacting with him in any capacity.Furthermore, his decision to give me a gift and then remove it once he found out my nationality is a clear indication of his deep-seated prejudices and complete lack of professionalism. I am truly disgusted by this individual's behavior and hope that Victoria's Secret takes swift action to address this issue.
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April 2023 by Sam Keske
Well organized, big location in the heart of the high-end shopping of Union Square. Solid variety of sizes available, and interestingly informative sizing info right on the mannequins. Thoughtful staff, not pushy or worried about commissions.
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March 2023 by Ana Karina Bernal
I was expecting more variety of body lotions, but it was limited.
