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March 2024 by Henry Horndecker
Not impressed to say the least
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March 2024 by Heather Leigh
REPLY TO OWNER:Johnathan,May I call you Johnathan? So listen Johnathan, I wanted to apologize for hanging up at the end of our call without saying goodbye or I love you. You must understand, I was very busy caring for my dog that was injured at your facility, and did not have a ton of spare time deal with the owner of that facility calling to explain how it's actually my fault while childishly constructing a narrative that conveniently side steps any accountability for injuries sustained as a patron of your business.As much as I'd love to sit here and individually refute the numerous falsehoods in your reply, I'll save us both the time and simply say that the way you and your staff handled my dogs care was reprehensible; further, the way you chose to address the issue, by blaming the owner for an avoidable injury to their pet by your staff carrying out the most basic service, was completely unprofessional. I can sympathize, that you are trying to insulate your business from any fallout from this incident. That said, I think someone who shows a pathological inability to take the smallest amount of accountability, and would rather lie publicly at the expense of the injured party, probably isn't the type of person who should be running a business that cares for animals.Wishing you the very best,HeatherORIGINAL REVIEW:Brought my dog in for a flea bath, she is a bit old, not the best hips. When I dropped her off the individual who received her was not receptive to me giving him information about my dogs health and temperament (shes very sweet and calm but anxious and old).I picked her up and she was limping and could barley pick up her rear end. I asked if something happened and they said ostensibly "idk I don't think so" and dismissed my concerns. Took an uber pet home and gave her gabapentin, will not put her through the Wags experience again, poor baby
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March 2024 by Tobi S
Trimmed my girl's hair way too close to the skin, irritated it enough that I had to put her in a cone for a week.
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March 2024 by Autumn Snow
I just wish they had done a better job on my dogs haircut they didn't seem interested in feedback or entertaining the possibility of doing anything to make it right though
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March 2024 by Dig Thompson
Took 4 hrs to bathe my cat
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March 2024 by Caitlin Quinlan
Johnny and the team always took the best care of our dog. Coal always looks forward to being dropped off at the Ranch. It’s so reassuring to have a place where we don’t have to worry about our pup when we are traveling.
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November 2023 by Barbara Delman
I have used them for years. Everyone there is so kind.
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July 2023 by Water Under
Went above and beyond! Finally my dog can run in the summer without the extra layer holding her back, very freeing!! I told the lady there that my dog May May was anxious and she kept her by her side until I picked her up. They added a cute bandanna as a bonus, this shows how much they care about their loyal customers and to make the dog feel special. Out of most dog grooming places in SF, wags has the most affordable and plus you can see them very hard working at the window. Definitely will be coming back! Thank you wags team!P.S if the wags team is reading them please tell the lady thank you so much, I felt very confident and safe when I left my dog with her
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July 2023 by Alexis Snelling
Bernie our shitzhu always gets tons of compliments on his grooming and I've referred many dogs here bc they are so great with the dogs.
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June 2023 by G. Louie
Great crew of people working here taking care of our (sometimes too) furry little one. Never had a problem in our last 10+ years coming here for service.
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February 2023 by Jonathan Ayres
Chris is the friendliest and happiest dude and trusted to take care of our pup. They do a great job, and despite our pup being terrified going in, she is always happy inside and after.
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February 2023 by Brenna Rettberg
Amazing staff! My GSD has anxiety when she goes and they are very patient/understanding. Flexible scheduling and good customer service.
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February 2023 by Aliza Friedman
Rosie came out smelling so good and was so happy. Will definitely bring her back!
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February 2023 by Tatiana S.
We've taken our corgi to Wags several times for nail trims and a bath + brush out. Our boy is fussy at home when we try to clip his nails and he absolutely hates getting blow dried. However, we've been told he's easygoing and well behaved with the Wags team. He's always super happy when we pick him up and he always has a great time playing with other dogs while he waits to get groomed.
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February 2023 by A Friedman
Rosie came out smelling so good and was so happy. Will definitely bring her back!
