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March 2024 by Kristina S.
I came here to here at 4:30 to open a checking account. They said make an appointment, they can't help me this late in the day. My schedule is hectic and I am so close by, and I've never had to make an appointment to give a bank money. They aren't a doctor's office. So I pop back a few days later earlier in the day. They said do you have an appointment? I said I have a check for over 12k. You don't want it? They said someone just went to lunch. I said it wait and they said no, make an appointment. I'm already a customer btw, I just wanted another account. And I walked here from another branch up the street in the rain because they wanted an appointment and were going to lunch. They had no appointments that day. So yeah. Totally not customer friendly. Their time is much much mote important than mine even though I pay them because they had no problem wasting it. I went to chase. They saw me within five mins, and I had a new account within 30. Wells fargo, you're incredibly inefficient and illogical. You had plenty of ppl, they were just lazy and blamed your policies. Cool bro
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November 2023 by Jennifer Watkins
Terrible service. No one answers the phone there.
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November 2023 by Tracy Shieh
owe my money, when will you pay back!??
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August 2023 by Robert Frankus
Worst customer service on planet earth. Assured funds of account will be cashed out and then lost funds. Terrible communication and does not want to help customers at all even after multiple escalations. Chase and Bank of America are so superior.
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July 2023 by David P.
The gentleman Eric was a tremendous help. His knowledge of sending the wire transfer was fast and quick. thank you so much Eric for your help.
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June 2023 by Shayna C.
worst bank i have been to, especially for American furniture credit card . I would go to a different bank for a loan/credit card/ account .
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May 2023 by Janet C.
I have banked here for over 20 years. And previously when it was First Interstate. The teller lines were safe and secure, angled stations and so no one could see you enter your number on the keypad and you could count the cash you needed or put in. You could speak in privacy. No one could see the transaction. The manager was good. I haven't seen him since they started renovating the place. Where is he?!?!?! And they just put in a new teller line that is absolutely unsafe beyond belief, everyone can see you put in your numbers, hear your business, and see what you put in or get!!!!!!!!!!!!!!!! Unbelievable!!!! It is an Interior Designers' dream of a counter, real slick, long, high up long and a small shelf with NO barriers to sight or sound. Un un un believably bad - very bad!!!! "desig"n!!!! I say this as an architect with years of experience, trained in how to make things work for safety for people and whatever is going on. I am extremely uncomfortable going in there now, too wide open, extremely unsafe to do your business. I will eigher have to find another branch or bank to feel comfortable. If you wanted to force people to do business only online, which is in itself soooooo unsafe!!!!!!!! - some idiots will do that. The rest of us? Guess what. This is the worst design for banking I have ever seen - slick and unbelievably bad function. Even the young guy next to me felt as badly exposed and thought it a bad design. But with my years of experience, I KNOW it's very bad and frankly? Stupid!
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January 2023 by Deep Singh
I will never go to To this bank again bad service wasted my 2 hours nobody help me ??? avoid this location
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November 2022 by Paul M.
For unknown and unknowable reasons, Wells Fargo has now shut down this and many other branches, apparently, on Saturdays. If you work for a living, it is now virtually impossible to patronize Wells Fargo. I am switching banks after 25 years as a result.
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July 2022 by Jennifer O.
Very professional: I was able to schedule an appointment to have documents notarized within 90 minutes of my call.With so many bank branches temporarily or permanently closed and many who never had a notary at all, I appreciated from phone call to a notarized stamp the process was seamless and speedy.
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March 2022 by Samantha Lewis
Terrible bank
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February 2022 by Mike C.
It's trying times for everyone in the service industry.Which is why a little kindness and understanding goes a long way. I happened to be in the neighborhood for a YEE, in fact just a few doors over on a recent Wednesday afternoon. While waiting for my order, I walked back to my car to move it closer to the restaurant and noticed this branch. I remembered needing to make a work deposit so I walked in after parking. There was one person in line and another customer at a window only. A short time later, a young lady opened another window and helped the man ahead of me. A few minutes later, the same young lady called me to her window with a cheerful greeting and smile (yes, saw it under her mask - new norm these days). She promptly completed my transaction and asked me whether she could help me with anything else. No, thank you.I slipped out the back door that leads to a parking lot for the businesses on this block (actually spans two blocks as I learned from reading the address numbers after parking on California Street). I then accessed the restaurant through their back door in picking up my order.With the flood of bank branch closings, I am thankful to find this one serving the Laurel Village, Pac Heights, and Presidio Heights neighborhoods.
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December 2021 by Richard R.
This branch gave me the most rude treatment over a minor request. I first waited for over 45 minutes for service. I asked for a banker When I did receive service, I got a teller limited in English speaking skills named Alfredo. I asked for the manager but the four eyed teller Alfredo with limited knowledge of basic bank account security claimed to be a manager yet solved nothing and wasted He has very likely cost this financial institution a inclusive loyal customer of 10 years.
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January 2021 by J P.
They allow a car wash to swip my card 17+ times and said it wasn't done purposely!!! Don't bank through Wells Fargo and think your money is protected out right. They made me feel like my claim was my fault in every way possible and I received the same email about what they never did which was a investigation from afar. Sad and I say keep your banking away from this shitty bank. Yes I'm mad and discouraged with their efforts to make me feel like if this ever happened again they would help. Boooooo and shame on Well Fargo Crap Banking!!!!!
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August 2020 by Brian A.
The new Saturday hours are 9 am to noon. These are really odd hours, of anything you could choose from, why 9 am to noon? Are those really the prime hours?
