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April 2024 by Kris R.
Brought mom's wedding ring in to them to have it enlarged. They did an excellent job, and were very nice. Looking forward to going back.
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April 2024 by Sango N.
I'm so glad I stopped in! The staff were so sweet and I found the cutest gold hoops. I was allowed to try on different pairs until I found the perfect pair. Lots of fun vintage jewelry and solid gold pieces. Great little shop :)
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April 2024 by Dennis Z.
Fantastic work. I had two pieces of Italian jewelry that needed repair. One was a simple fix; one was more complicated. Andy and Tina took the time to explain what was needed for each piece. The repair work is beautiful. I'll definitely return.
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April 2024 by Kyler J.
Went in to fix the clasp on my bracelet. Gentlemen took the bracelet and fixed the clasp in 5 minutes! He said the repair wasn't anything serious so he fixed it for me free of charge. Amazing service.
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January 2024 by Delirious D.
I have used them since 2012 and I can't imagine going somewhere else. I just recently broke one of my gold chains playing basketball, breaking the clasp and link off. He gave me a more than fair estimate on reassemblling the chain by smoldering together replacement parts. I ended up finding the parts of the chain that broke off and he readjusted the price without hesitation. They will NOT overcharge you to fix anything. They are more concerned with doing quality work. They also have an extensive stock of fine watches and bracelets in all sizes and price points. Please check them out!
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December 2023 by Jake
My partner and I went here to get a custom wedding band designed. We wanted to have it fit tightly into the engagement ring, and wanted diamonds that would complement but not overpower the Moissanite engagement ring. Tina and Andy listened to my wife's input and iterated a few times, giving advice but still listening to what we were going for. We spent about 90 minutes over two days with Tina and Andy sketching various designs. They are both clearly experienced jewelers and their advice was so valuable in making the right wedding band. In addition, they were very respectful of the budget we had and gave a few options for reducing the cost. Overall, my only regret is not coming here for the engagement ring, too!
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December 2023 by Guy Chicoine
Tina knows her gems and is incredibly helpful in finding just the right thing. Her prices are also very competitive.
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November 2023 by Eva-Lynne L.
I brought a bracelet my late brother wore. They made it work for me. She discussed what type of closure would work best, and gave me options. It was ready when promised, and back in my wrist now.
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November 2023 by Andrei Hershel
They are listed as a gold buyer, but when I came in they said that they do not.
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November 2023 by Nathaniel V.
Andy is extremely talented in his jewelry repair work! Visited for a simple bracelet resizing and came back pleased that I even trusted him to repair my damaged gold necklace! Andy and Tina are tremendously thoughtful, thank you again!
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October 2023 by Michael Pass
Some of the best service I've ever received. Tina is a real gem, and she goes above and beyond when helping out customers. Of course beautiful jewelry as well.
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September 2023 by P T.
Once again West Portal Jewelers comes to the rescue. My daughter was in town for only a short time and her most sentimental ring was damaged. I have had other pieces repaired there so I advised her to give them a call. Not only did they fix her ring perfectly, it was repaired the same day! I really appreciate their great customer service.
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August 2023 by Bette S.
I highly recommend this place for jewelry repair. My wedding ring suffered a broken prong. Andy at WP Jewelers repaired it quickly and expertly at a VERY reasonable price. I was a long-standing customer of Ernest Bock and was sad when they sold the business but I am now a big fan of the new owners.
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August 2023 by Pete D.
First I could not find the phone number. So I drove over only to be told that they do not engage.
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August 2023 by Valerie J.
Really great people and excellent work. I needed a beaded necklace restrung and an engraving done for a ring. Tina was lovely to talk to and help figure out exactly what would be best. My engraving was partially in Hangul(Korean), which I imagined would be much harder to find someone able to do. Luckily she and her engraver were up to the challenge and able to make it work. Really great experience.Also speaking as a trans woman, Tina was very nice. She did not bat an eye at my name and was even gendered me correctly without being informed ahead of time. Definitely someone I would recommend going to if you have worries about being respected.
