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December 2023 by Eithiriel DeMeré
Extremely friendly, helpful, and professional staff. Just a note that their bank is confusing to find because there isn’t a sign for it. Park by Mechanic Bank in a parking garage that’s accessible by an alley way and is located in a “basement.” Then take an elevator to a lobby and then take to a second set of elevators to WestAmerica Bank’s office from the lobby. They’ll provide a parking voucher so that parking is free.
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November 2021 by Michael L.
no one in office helpful and impossible to reach by phone. Still on hold at this time, called with two phones, both waiting 15 mins now and still waiting. I had issues with Chase and they picked up in one min and fixed issue. Avoid westamerica if you ever want to see your money again
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September 2021 by Melisa Mistler-Yates
You don't have email or a way to private message.
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March 2021 by Ken Walden
This location is closed and I even called ahead to ask about cashing a check ... it would nice if they updated their social so I didn't waste my time.Never bank with a business that can't keep basic details like this together ... imagine how bad they will treat you and your money. NOT happy!
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January 2021 by Donald Payne
if you are a Senior citizen and don't have transportation you can't use this Bank.
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April 2020 by josh allmighty
I've had my business account with Westamerica for many years. This is a very small branch. Personalized service always. Easy to do business.
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November 2018 by Deth P.
West America, worst... bank... ever! Customer service always talks down to you like they are doing you a favor, just horrible. I went online, like always do to make sure my direct deposit went through. I was looking at a zero balance, wait, what? My account was closed with no notice; how about a letter, phone call, text or email? They claimed it was a computer error and snipely told me to call about the direct deposit that it was not their problem but yet they caused said problem. Not to mention I had been banking with them for 20 years and as stated above the fees are just horrendous. Also would like to add I found out about this yesterday when I was at the store picking up Thanksgiving dinner but my card was declined and hence no dinner for today, way to go Westamerica! Thank you so much, you guys just suck big time!
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November 2018 by Arielle Lehmer
Westamerica is on the 5th floor. Service was excellent.
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August 2018 by Steve Swevenstein
Not a west america bank
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August 2018 by Rebecca R.
I've been using Westamerica (the Sansome and the Mill Valley/Redwood Hwy locations) for about 10 years. It is a secondary checking account shared woth my parents, my primary is at B of A. We've had nothing but excellent customer service at both branches. They know me by sight and are helpful/ solution-oriented when I come in. As far as the bank as a whole, a bit antiquated in its practices. The app is pretty bad. Probably not best if your banking needs are complex. But for basic checking/savings and wire transfers they have been a great local option for me and my parents for a shared use account. No complaints other than the app!
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August 2018 by Emily McDaniel
They expect employees to work while there’s a possibility their house may be burning down. Heartless.
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May 2018 by Casey B.
The folks who work at this branch have actually been pretty consistently really good in their customer service (when they are actually open). This is rather a review for the bank as a whole. Westamerica has a history of anti-customer practices, and constantly change their policies on a whim without bothering to inform their customers, with said policies almost always being good for Westamerica Bank, but for bad for its customers. I have been banking with them (increasingly through laziness, it appears) for a little over a decade now, and it has been nothing but frustrating the whole way. If your banking consists of nothing but direct deposits, bill pays, and atm withdrawals, with no actual visits to a bank branch, you might be okay with Westamerica. But if your banking is more complex then that in even the slightest, I would suggest another bank or co-op.
