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June 2023 by Catalina S.
Check your receipts before you leave the store for prices especially the sale items. And the bread on sale croissant's is not fresh, I got home and it's hard, I don't have a car and l live quite a distance, so disappointed
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June 2023 by Bert K.
first time here today around 11 am.They had typical Safeway quality produce, breads and butter. Decent prices.Ok wine selection and prices however you will need someone to unlock the cabinet.Parking : okTip: could be sketchy at night. Ladies: go in pairs.
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May 2023 by John S.
Note: I originally posted this review on March 17, 2008. Yelp screwed up and combined my review of the Bernal Heights Safeway with this one as an update, but Yelp doesn't allow you to remove the "older" review first, so I had to delete this review and the original misplaced review before I could re-post this one in the right place.~~~~~~~~~~~~~~~~~~~~~~~~~This is the most poorly designed Safeway I've ever been to. Scratch that, it's the most poorly designed supermarket I've ever been to. The first thing that will jump out at you is that the parking lot is on the side of the store rather than in front of it. That wouldn't be so bad, except there's no side entrance, so you have to walk through the parking lot and onto the sidewalk to get into the store. I visited at night, and there were some scary-looking people hanging out in the parking lot and on the sidewalk.Once you get into the store, it seems a little bit better. They seem to have remodeled it recently, and it was clean for the most part (hence the extra star). But then you run into your next poor-design feature--and this is true at many Safeways--a completely unintuitive and downright confusing store layout. I was looking for pretzels and expected to find them in the aisle with the potato chips. They were in that aisle, but I had looked in the crackers and cookies aisle believing that snacks were snacks. Apparently, that's not the case; crackers are five aisles away from potato chips.The final poor-design feature is arguably the worst one: a complete and utter lack of space for checkout lines. I understand that real estate is at a premium in San Francisco and that its supermarkets are, for this reason, more cramped than in other places. I can understand narrower aisles, but why would you make everyone waiting in line block the entire space behind all the cash registers? I expect this kind of thing from Trader Joe's but not from Safeway. And it's not as if I was there at a busy time; it was ten p.m. on a Sunday.
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April 2023 by A. G.
*NO RESTROOMS* Great selection of items but with the amount of customers, having the restrooms open would be super appreciated. Thank you.
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April 2023 by Ivy M.
It can get busy at this Safeway. They usually have everything I need, which is a good one shop stop. Seems to me they are usually understaffed, but it is apparent that they try their best to make everyone's experience pleasant. Many times I've been checked out by Justin when the line piles up. Today I found out he was the manager, and I felt inclined to write this review specifically for his excellent customer service. I recently received WIC benefits and I am still trying to navigate with what products are allowed with WIC purchases. He was able to help me with my return since I noticed I bought a few things that weren't deducted from my WIC balance. He even grabbed the eligible options for me to choose from at guest services. There happened to be another guest who stood behind me in line while I was applauding his customer service who also agreed, and said "isn't he the best? Justin is the best manager!" And I have to absolutely agree. He went above and beyond for me today. At the end of the day, with any brick and motor store - I have to say it is all about building those relationships through superb customer service. See you next week Justin!
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October 2022 by Linda L.
I want to give it 5 stars because of a recent transaction I've had with 2 staff members. They're were really nice. I walked around looking for some popcorn powder flavor thing. Couldn't find. Went to the front and asked a lady but she wasn't sure if the store even have it in stock. Next to her was a younger guy staff, she asked him and he told me they're at this aisle left side on the top. He was right. But what he forgot to mention was- IT WAS ALL THE WAY AT THE TOP! Mind you, I'm not that tall. Other times, you get no help. That's the minus 2 stars. So it's half half. This location is always busy! ALWAYS!! Lines are always long! Just long!! Even the 15 or less items line. Even the self check out line. This location is literally in the SMACK in middle surrounding of houses! Their shelves are always stocked! But once a good sale on certain items are hot, like eggs, yogurt, shrimps and pork ribs, don't even bother coming after 10am. They'll be all gone. I don't even bother to check and just go to a further one like- Monterey, Taraval/19th or sunset/Noriega. I like that all locations have a parking lot. This one is mild small for such busy location, they need to expand.
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August 2022 by J M.
Went around 10PM to purchase some cough medicine for my mom. Everything was locked up, which I understand, but very inconvenient for me to see what the active ingredients are and the dosage.An Asian male employee in their late teens/early twenties walked by the isle and asked if I needed help getting anything out of the locked cabinets, to which I replied yes. He opened it up and I grabbed two Mucinex bottles to compare. To look at the dosage of each active ingredient in the bottle, I had to peel back the information sticker on the back of the bottle. I had a hard time getting the sticker to unravel so I used my nail to pick at one of the corners. After I got it to open and I'm looking for the dosage, the employee says to me "please don't damage our property." I'm taken aback because I'm not damaging their property. So I tell him I'm looking for the active ingredients and their dose. He replies, "you ripping off the sticker is damaging our property."SIR. THE WHOLE POINT OF THESE STICKERS ARE TO PEEL OFF TO READ THE DRUG INFORMATION AS LABELED ON THE STICKER ITSELF. SIR!??!One Mucinex bottle contains acetaminophen (Tylenol) and one doesn't. I needed to know how much was in it because my mom is already taking a large dose and I don't want her to take over the daily amount. With this guy breathing down my neck, I "rushed-bought" both bottles.I've attached photos of the two medicine bottles with red highlights of instructions to view drug facts and information, not me damaging their property.
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July 2022 by Janet E.
This one has always been a challenge but I use it because it's close and Covid. But they have a new kid working there who has so much attitude I just can't anymore!!! I get that having to work in a job you don't want or like is hard and depressing but get a new one if you can't be civil!
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July 2022 by Carmina D.
One of my least favorite Safeways next to the one at Market and Church. The lines here are consistently super slow and long. It's usually pretty busy here too. They have all the usual things that you would need to get from a grocery store but I would literally drive farther away just to escape the long lines that are had here.
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April 2022 by Abdullah saleh
I had to wait at the desk for about 15 minutes to for them to tell me it's out of service.
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April 2022 by Avin T.
Disparate management. Slow lines & clearly understaffed. Horrible service at deli. This place being consistently bad since my childhood is incredible and very telling of how Safeway really is.
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March 2022 by Erik F.
Honestly not that bad for a Safeway in the city. Lines weren't too long and free parking. It's a Safeway, so nothing to write home about, but definitely better than a lot.
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February 2022 by William B.
I have shopped at this Safeway location for so many times!!! And the things that I shop for would be Milk, Bananas, Tea Boxes, and ext... Since it's close by I often go to this Safeway location then the other Safeways!!! I also come this Safeway and pick up my medicine refill!!!
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February 2022 by Tim L.
Worst Safeway I have shopped at in a very long time. They don't seem to know what they're doing or have enough staff to cover simple customer service. Their batteries are behind a locked door. There's a button to request for someone to come and unlock the door, but all employees ignore it. Ten minutes pass by and there's still no one there so I head to customer service where there's only one person staffed with insufficient knowledge on how to solve somebody else's issue. After waiting an additional 20 minutes in line for them I was finally able to buy my $3.50 battery from the locked case.
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February 2022 by Anthony M.
Yhis f****** animal security gaurd was rearranging crusants that were NOT HIS with his f****** hands and closed the box and put ut back into the pile of other crussaints. Fire that moron. Not only is that not sanitary but hello COVID! I qas in shock so much that i couldnt get him. From the front, i initially didnt know what he was doing.