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June 2025 by Ethel Chua
It was busy but the line was efficient. The greeter was helpful and friendly. We just needed to pick up the router and trans port phones. Since, everything was done through online chat. I definitely would recommend booking an appointment if you are in a rush. Omar was really helpful and patient providing good customer service. Wrong information was given and ended up getting help with customer service over the phone. I would recommend going to another store. Due to the traffic of how busy it gets I understand how they want the flow of the store to run smoothly. Thankfully, Xfinity customer service support is there and it is great.
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June 2025 by Elena Rosas
returned equipment, got charged $270 (For never returning equipment). Called to get refund, refunded me in credit to my old account which i dont have access to the money too. So silly :P
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June 2025 by Tianhao Wu
This was the smoothest most cheerful interaction I've had with a cable company. The blonde male employee with a ponytail looked very happy to be doing his job. I was able to get the networking equipment in under 10 minutes.
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June 2025 by Dmitry Feldman
It is a well-organized store. We were especially impressed with Jeff K's professionalism, patience, and willingness to go the extra mile for his customers. Thank you, Jeff!
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June 2025 by Willa
Everytime you call it's a nightmare and before you even talk to a person live.You listen to repetitive bull over and over. Then you get a untrained and disrespectful person that is eating and don't care about over charges.Place should just go out of business!
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May 2025 by Ben Clemes
Long wait and generally the level of service one expects from Xfinity.
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July 2024 by William Cook
All of my questions were answered, An update to my account, a great experience.
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June 2024 by stefania siragusa
My mom and I had a great experience here!
Naomi Azraee- Rattananont was super kind and helpful. She is very professional and patient!
Thank you Naomi!
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June 2024 by Mario José Delgado
Very good place. I love their offers and plans. Very professional staff
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June 2024 by Ryan C
FIX YOUR WEBSITE. IT’S IMPOSSIBLE TO LOGIN HALF THE TIME AND THE OTHER HALF ITS IMPOSSIBLE TO MAKE PAYMENTS! YOUR STORE WOULD HAVE MUCH SHORTER OF A WAIT QUEUE IF YOUR WEBSITE ACTUALLY WORKED!!!
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June 2024 by John Z
I went to this place to drop off the Comcast flex box. I did this for my another account in Sunnyvale 3 years ago. It was simply a matter of getting receipt right after dropping off the box.
But this office is different. First of all, there is no indication of how to get a person to serve you. So people just wait around the front door. Finally a male employee showed up to give each of us a appointment time.
I was the second one to be served. During the time when he put my name in the reservation list, I complained that I just needed a receipt for the flex and asked if I could get it instead of a later reservation. I thought that customer can always give input to them. But I was wrong. This Xfinity employee’s face turned to blue and he immediately asked me to leave without confirming my appointment time. I pointed out that you should confirm my appointment time by a confirmation. But he totally ignored me and jumped into next person in the line. What a rude employee and bad service!
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June 2024 by Jon Morgado Inza
Customer Service is Terrible. I do not recommend Xfinity at all.
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June 2024 by Anastasia M
Went in and got out with problem solved in 5 min. Great job, guys!
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May 2024 by EDP
Helpful and friendly staff. They’ve resolved my issues quickly.
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May 2024 by Bo Babii
Gave em their equipment right through the front door years ago and they still messing up my credit
