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February 2024 by Har P.
In and out quick. Fast friendly service. Dude was helpful. Returned a box and got a new one for my mom. No issues. They tried to sell me on phone but took no for an answer and was not pushy. No problems handling everything for my moms acct
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February 2024 by Stephen Allen
I WISH THEY WOULD EXCEPT CASH PAYMENT FOR BILLS BECAUSE I REFUSE TO ALLOW THEM ANY ABILITY TO SNEAK IN THEIR SURPRISE CHARGES & HAVE TO GO THROUGH A WHOLE PROCESS OF LIFTING A STOP PAYMENT & THEN PUTTING IT BACK ON JUST TO PAY MY BILL!!BOO.!!!
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February 2024 by Hamed Salmanzadeh
Friendly staff, but you have always wait
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February 2024 by ferdinand herdez
I don't recommend it, the signal is terrible
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February 2024 by Terry T.
I had business at UCSF and reluctantly went to the Xfinity store on Geary because of the low reviews. Maybe just lucky, but had multiple account activation and equipment pickup and had excellent service from Dominic @ Xfinity. I arrived 5 minutes before opening and there were about 1/2 dozen people out front. They opened at 10am sharp and quickly checked everyone in (every employee grabbed a customer and started working with them. I had a slightly more complex transaction as I had to look up account info for 4 different accounts and pickup new equipment for 3 of them. Dominic was very patient and knowledgeable not only about the service plans but even the new phone products. As a customer for more than 20 years it's rare to get someone one knows stuff and is willing to help. I
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January 2024 by Sherry S.
If I could leave less than a one star review I would, it should be illegal the way this company takes monopoly in San Francisco. Horrible customer service and horrible product that never works
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January 2024 by Karla Lindquist
Went in looking for troubleshooting help. After calling the customer service number multiple times, I waited for an hour, met with somebody, then waited for two weeks for the technician to get back to me after bugging him multiple times. Only to be finally told that I need to reset my phone.No apologies. Completely disrespectful and unhelpful staff. I lost business waiting for these people to get back to me with a solution. Please please do not waste your time like I did!!!
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January 2024 by David Ladowitz
After suffering through multiple calls to support I went to the store on Geary st and Bryan helped me get all the correct discounts as advertised for combining Internet and two cell lines.Xfinity services are so complicated even most employees don't know how to navigate. Bryan did. Go there and ask for him by name. He's doing the (financial) lords work over there.
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January 2024 by Darryl Wienke
Terrible, Arrogant non service. Stopped in to drop off my Comcast modem and was told we don't take those, but if you want to leave it there's a pile of them in back and it will get picked up at some point. Asked for receipt and replied no we don't give receipts. The whole time I noticed he was absorbed in his cell phone. (To be continued)
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January 2024 by Robert (Rob)
Helpful staff, they can get quite busy so if at all possible try to call ahead to make an appointment it can save you a lot of time.
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January 2024 by Ngan Tran
Rude staff (on the phone)Bad customer service (on the phone)Giving false sell info, get you hooked with something else than they sell from their mouth (in store)Installation ( the guy came to your house): lazy, hates his job, do minimum.Hidden fee, said no charge, but then charge you secretly some times later when you don’t pay attention
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January 2024 by 岩永佳子
I made an appointment and they responded immediately.I was served by Omari.They proposed a very good plan for my internet and mobile contract.Even though we weren't good at English, he was very helpful in explaining things in detail and sometimes writing things down on paper to make it easier to understand.It took a long time to conclude the contract, but thank you for taking care of me until the end.
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January 2024 by Scott Henry
Nice people and efficient.
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December 2023 by Aco
Carlos did an amazing job! Super friendly and helpful.
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December 2023 by Alayna L.
This store location was super convenient and I was in and out to get my modem and new SIM card in 20 minutes. Staff was extremely friendly also!! Thank you to Jondrew and Omari for being so wonderful and helpful!!!
