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December 2023 by carlos guanta
If someone goes to the bank to cash a check, the logical thing is that they change it to cash, but the teller Cristina helped me with terrible service, she told me that I could only deposit it because they did not give cash.
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November 2023 by Terric Townsend
I was refused service by Jeff Alas because I was black. I first told that because of the type of card I was using I am not able to use it without a California and that this was part of a new policy. I requested for the manager at which he said he is the assistant manager so I left. Upon going to another location they were able to do it without a problem and verified my drivers license using some sort of device. When I returned to the location to find out Jeff’s name after being told from the other location this isn’t a policy they are familiar with. He immediately alert is now store manager I was here but I informed him I wanted to chat with him. While there he told me I couldn’t record even though the camera was not on him and laying on the counter. From this his manager then proceeded to take over the situation from there. While chatting with his manager and the store manager Debbie Sanchez she informed me that this a policy and couldn’t show me it and that if I had a drivers license for any of the border states that they would’ve been able to assist me which is different from what Jeff said originally. She also stated that because the card was issued in California that’s why. When I informed her he didn’t look to see where the card was issued how would they know it was from California, she stated the beginning numbers starting with 4427 is the reason she knew it was from California. But the issue with that is my card was originally sent to a Maryland address and I was able to find an older unemployment card from Maryland that starts with those same numbers of 4427. So not only was an originally racially profiled for my card and denied service. I was then lied to by the store manager just to further show their racism towards what looks like their only black customer of the day. If you are black or have similar features I wouldn’t go to this branch as they are making things up as they go and was never able to prove or provide this policy and would lie just to deny me service. I have filled multiple complaints with Bank of America about this two individual with proof of both my cards and that I was lied to and giving further service at the other location on las tunas.
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September 2023 by Christina Dow
I find it scary that BOA will not honor a check over $200. I have a $7000 check from BOA Wich they will allow me to deposit w no problem, however they can not dispense any cash or withdrawal for up to 4 or 5 days. WHY IS UR NAME ON A CHECK THAT U WONT STAND BEHIND OR HONOR???...Why don't u answer phone calls? Why isn't there a customer service line for people to get help or have concerns with setting up accounts in ur branch? The floor staff at BOA at Las Tunas Temple City is despicable, rude, evasive ..omg!
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March 2023 by Nadine S.
Have never had a problem here and Bank of America has been my bank for many years!Great service and courteous tellers. This location very convenient.Would not change to another bank no bank is perfect, but Bank of America is close to perfect.I feel very confident my money is safe there .Thank you B of A
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December 2022 by Rob B.
The posted hours of this bank should be located in the fiction section of a library. I've wasted so much time driving here only to leave with my deposit slips and aggravation. Please update the hours on the doors! They are closed during lunch but don't write this anywhere as well as randomly not open when short staffed.
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August 2022 by Ashley H.
Surprisingly good service. And at least I don’t have to wait in line under the super hot sunshine. There’s one Chinese to help people near the sofa area. He’s really polite, and so is Harry, the clerk.
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June 2022 by Joseph T.
This morning at 9:30AM, I am trying to Cash out a Cashier's Check from Bank of America, in the amount of $11000. The manager says since I don't have an account there, I cannot cash it because she could only allow me to cash out no more than $4000. My wife has an account there but that does not help. She say I must deposit it to a bank which I have an account with. I need the money today! What is the point of a Cashier's Check if I f I cam;t cash it out today? What kind of preposterous policy it is? She say I could open an account with them. For what? One of the many reasons why I don't have account with you! I have Wells Fargo, East West Bank. Good enough for me.
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May 2022 by Food Critic S.
Nelly was very helpful. Even though her branch is short staffed but she is doing everything in her authority to help me. I highly recommended this brand and Nelly! Thx
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May 2022 by Chris K.
Managers are rude and self righteous. Keep arguing with me. Customer is always right!
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January 2022 by Nezzalius B.
For some reason when every time I go to the either entrance door wrote the time specified in vinyl, they are still closed. (Says open till 4, not open) fix this.
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October 2021 by Faeo W.
Bank Manager in the front assisting customers (Nelly) at this branch way more friendly and helpful than the one in Temple City. Haven't thad a bad experience yet at this location. Nelly was informative and helpful
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September 2021 by Ashley H
09/15/2021 2 pm. I went in to deposit a check. The only one window open with a girl clerck，she called the account holder who issue the check to me with a completely confirmation of the authenticity and correctness of the check. then she refuse to deposit my check. WT…. I went to another boa ，I had been help without any doubt there. I m so disapointed here. : ( This is worst experience I ever had . I don’t want to post her name but I hope she can be nice to customers. : (
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September 2021 by james coe
Very unfriendly bank. Mean assistant manager. Very rude. Need good friendly services.
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September 2021 by Tee H.
Turn around do not enter, especially if you need help from a banker. ATM, okay, you're good to go. I needed paperwork re-notarized that had been notarized before at a different branch and the banker was determined to find a reasons not notarize my paperwork. Not the first, second or even third time I've had a problem with bank of American. It is the LAST time, however. I'll be closing my personal and business accounts with them and opening a business account elsewhere. Update: I just went to Citibank in Arcadia, I didn't even need an appointment. It took the nice VP Branch Manager Johanna 10 mins, he started at 3:04 and was done at 3:14, to notarized my paperwork. He didn't even try to sell me anything, a credit card or sign up me up for a new account. I will be moving my business accounts to Citibank.
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September 2021 by Katelyn K.
I made an appointment online to speak to a lending specialist. I arrived on time and I didn't have to wait at all once I arrived. I was assigned to Qianyun Hu who goes by Ivy. I told her why I was here today and asked her to guide me through the steps. I have several questions and she answered them with patience. I brought all of my documents with me which made the process easier since we can look over them together. In the end, I got what I needed within the hour and felt confident about the process. I would definitely request for her in the future. I used the ATM machine before I left. This location also has a drive thru ATM machines. One thing I dislike about this location is the entrance. I believe it's one way so you would have to come from a certain direction to drive into the driveway or else you're going against traffic/one way sign.
