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February 2024 by Finneus
Banks are abput people, and service helpig you with your money ,. not rules , percentage points. I wanted to express our gratitude for this branch to have someone like Stella who is customer oriented. She need a raise. Each time we visit the bank if we get her we get everything we need done. Otherwise we are sent off in some fools chase the try at another bank or another day. Kudos to Cathay Bank for emplolyee of such stature.
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October 2023 by Kimberly Chen
Why can’t I pay online shopping with my debit card?
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August 2023 by YuanYuan Zou
Regarding the perfunctory attitude of their staff, I am speechless...
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June 2023 by William C.
This is a really bad place to keep your money. I deposited a check from a foreign bank and the teller made a mistake in processing resulting in incurred fees that were no fault of my own. When the teller acknowledged that they had made a mistake, there was zero remorse nor contrite in their demeanor. Their only reply was that I had to call customer service. I do not know why I have to take time out of my day to fix someone else's mistake. I have previously deposited checks from the same foreign bank to this financial institution and the tellers seem like they do not know what to do every time without the intervention of a supervisor or manager. Numerous calls to customer service resulted in "follow-ups" that lead to nowhere. There are so many better banks in the community. Please take your money elsewhere.
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July 2020 by Amy K.
I'd like to give them 0/5 stars but Yelp won't allow that. Tried to update my residential address on their site and via phone with a customer service but due to security purpose, they require me to go the branch office directly to update which is really inconvenient for me. I had no problems with updating my information with other banks. I don't understand why Cathay Bank website is so outdated that I can't update a simple address. I decided to cut my ties with them since I don't have much activity anyways. Plus their customer service at this branch are rude and never really listens carefully. I always see them giggling and gossiping with each other right after assisting customers.
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January 2020 by Silver Bridge LED
This office have a lots people working here in office. Look nice! But they service very slow only one or Tow windows open each time I come here to deposit or payment... 20 minutes or more ????? They have more ten employees work here ???? What they do walking around and around .... Omg So slow service,,,,bad
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January 2020 by Silver Bridge
This office have a lots people working here in office.
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August 2019 by Thien Nguyen
I see cashier Nancy khuu good service for everyone customers .
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March 2019 by Ant L.
Parked on the handicapped parking spot as my grandma have a handicap parking sign. Walked my grandma into the bank, long line. I then walk to the next plaza to my dentist to make a appointment, half way walking. Heard a super loud sound "you better f****** moved your car or else your s*** will get towed" I turned around and saw a security at the parking lot I parked in. Told him my grandma is in the bank and this is what I get in return " you got one minute or your s*** will be towed". Went to my car and when I about to move my car, the security proceed to stand behind my car and said i am not an handicapped and I am violating the law. I told him my grandma is in the bank and she is the one who needs this spot. "You lying piece of s**** that's what I get in return. WOW, amazing job. Mr. Rent a cop, but I wouldn't let a idiot ruined my day so I just asked Mr. Cop wanna be to get out of my way and I will just go Park next door. This isn't directly towards Cathay banks service but Cathay bank as a corporation did hired a retarded security that just ruined your company as a whole. Grandma walks out the bank, now I will have to make a U-turn and pick her up again. Thanks again idiot, thank you for listening and accusing me.
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January 2019 by Jason P.
The customer service is notoriously poor at this branch of Cathay Bank. The lines are often ridiculously long, with only a few tellers servicing at any given time. Their interest rates on savings are also non-existent, but I suppose that's in line with other big banks. Occasionally, they do offer CD promotions that offer more competitive rates, but it's quite common for them to restrict the CDs to what they consider "new money" (i.e., funds that are not already with the bank). I do most of my banking elsewhere and online and my occasional visits here support my decision to not give Cathay Bank any more of my business going forward.
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November 2018 by Stephanie C.
Seriously, they cancelled my debit card and didn't bother to even notify me. I asked for Susan and all she could tell me was that I had "issues" with my card. It was perfectly fine. They didn't even call me to tell me they cancelled my debit card. I'm leaving for a trip in two weeks, and I won't be having any money to spend for a MONTH. Really? Yes it is bad on my part that I forgot to change my address when I moved so they sent my new card to my old address, but why was I never notified that they cancelled my debit card? I told Susan that I could go check to see if the new card they sent was at my old residence, but she just called another person and told them to cancel the card they sent to my old residence! WTF? If it was there and I activated I wouldn't be having such a hard time. It seems like Susan didn't even understand what I was saying to her. Took it in one ear and went out the other. Horrid experience, horrid service, and I'm assuming shes the Owner of this branch. TERRIBLE.
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January 2018 by James Konakowitz
I like this branch of Cathay bank. I use this one when on this side of town. My experience is outstanding at all Cathay Banks. Always friendly, good customer service. You don't have to be Chinese to do banking at Cathay. I have them for my second bank. Taiwan China makes it easy to get cash when I am there. Chase is my other bank. I am not disappointed with Cathay bank.
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June 2016 by JARRY ZHANG
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