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September 2023 by Ming G.
I had a truly unpleasant experience with bank teller Daniel Tong while attempting to open a joint account. His behavior was shockingly rude and unprofessional. From the moment we approached him, he displayed a complete lack of patience and courtesy. Instead of guiding us through the account opening process, he seemed irritated by our questions and took every opportunity to make us feel like a burden. It was a frustrating and disheartening encounter that left me questioning the quality of customer service at this bank. I strongly recommend the bank reevaluates its staff training to ensure customers are treated with respect and courtesy.
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September 2023 by Lala L.
If I could give zero stars, I most definitely would. I had an awful time working with Daniel at this branch. He was not willing to help me and address my concerns. He was extremely rude and impatient. I have never had such a terrible experience at a bank before! I will not continue banking at Citi if this a reflection of their customer service.
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August 2023 by Kristin C.
I had the worst experience at this branch with Daniel Tong. He was extremely condescending and unprofessional. I was trying to set up a new joint account, and he was unhelpful and useless. He was unwilling to find any solutions and was barely listening when I was sharing my concerns. He kept checking his computer and looking at the time, instead of offering any customer service. My experience was so awful that I am going to close my accounts at Citibank due to Daniel Tong's poor service. I rarely write reviews, but this experience was so terrible that I do not want anyone else to have to go through the displeasure of encountering Daniel Tong's dismal service.
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June 2023 by Jay L.
Today is really a bad day. I have never encountered such a bad service. I went to transfer the money in my account to other banks. When the counter clerk was halfway through the process, I was asked to wait next to me. After waiting for a long time, I went up I asked how long it would take to wait. The bank lady said she didn't know and needed to be reviewed by other departments. I asked about how long it would take. Transfer the money in my own account, the answer is still no time, I will ask if your manager is there? She said no, well, since this is the case, I don't need to wait any longer. It's really disappointing. I think about closing this account after a while!
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January 2023 by Sandra D.
There always on your side take care of business great C/S and have business associates
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January 2023 by Chee F.
I met Vivian the bank clerk, at Bay Street Alhambra city bank.91801 she seems so professional and walk me thru my need in openings a CD and traditional IRA. I found out later she no longer work there, that sad,the new bank clerk by the name of jerffery and, not helpfull at all the other bank clerk last name Mr Yoon , he seem lost and told me that's he had no knowledge and assist in handling the Ira traditional . Very disappointed,
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December 2021 by Seni L.
I want to give no star: 1 teller, 1 banker, branch manager on vacation, long line of customers, 3 other employees walked to printer for paper works and seemed to avoid looking up.
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December 2020 by Simon C.
Great bank and just wonderful staff! I've come to feel like I'm at home whenever I visit this branch to handle my banking needs. Enjoy chatting with Alexis and Frank, who are absolutely great conversationists. When I can, I make sure to bring the staff some donuts, to show my appreciation for them. Keep up the good work and awesome customer service!!!!
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September 2020 by Kobe N.
Daniel the personal banker is super helpful. He answered all our questions and gave plenty of feed back. He managed to make time to help although he had a full schedule. We were able find the right type of account that fit our needs
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January 2020 by S T.
RACIST, HATEFUL and VIOLENT BRANCH MGR Hua Tang! Based on the history of the previous reviews, I am not the only Citibank customer experienced racism, hate crime, violence, and senior abuse at this Citibank branch. Sadly, its Corporate is defensive, in denial, and covered up the corrupt, racist and hateful employees when its CEO Mary McBiff was notified of its "bad apples" who are liabilities to the bank.
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January 2020 by Juan F.
Came here to open an account. I had just come from HSBC and that was probably the worse customer service I have received at a bank. I was already reluctant on coming here but Daniel was such a nice guy and provided excellent customer service. Super polite dude. Shout out to him.
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December 2019 by CC H.
There's a reason this bank has such low ratings. First, not the bank's fault -- I'm parked, already in a rush, and this Chinese family double parks in front of me and jumps out of his car to make sure he is ahead. Ok fine. Second, as I'm in, there are 4 people in front of me. Ok, no problem, except there was only ONE register open! Third, this old lady at the counter took FOREVER! At this point the line was getting longer. Fourth, as we all thought she was done, she had to recount her giant stack of cash!! Seriously? The bank counted on the machine, then on hand, and you have to count it again one by one??? Fifth, she had to slowly separate them into stacks and put them in envelopes. Really!?? Ok let's say she's one of those who only-cares-about-themselves b****. Couldn't the teller say something? Like, excuse me Miss, can you count over there at the next register? DON'T JUST SIT THERE AND WATCH!! I think the bank's staff are too young. They seem inexperienced and lack customer service skills. Almost a half hour later, it's finally my turn. Quick 1 min withdrawal transaction and I was done. The bank is at a prime location, but I'll be avoiding this branch if at all possible. This all could have been avoided if a rep there noticed the long line of frustrated faces and stepped in to help out.
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October 2019 by Cheryl S.
I have signed in but waited 20 minutes and left. No one at the branch cares to ask what do I need help with, unlike other banks. It was lunch hour and the bank was not busy at all. Sure this is good customer service.
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July 2019 by Joyce L.
been experienced with so many different banks. the staff Daniel is very helpful and provides the good customer service. Daniel is responsible and reminded customers when the act is been matured. Feel comfortable that Daniel is managing my account.
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February 2019 by The R.
Louise Wei at Citibank in San Gabriel (she also works in the Arcadia branch) was our Mortgage Officer when we recently purchased a house. She did a FANTASTIC job of keeping on us to get this document signed, find that paper, verify this income, sign this document!! But that is what it takes. If you are trying to get a down payment to purchase a house you HAVE TO GET THINGS DONE QUICKLY!!!! Louise was fantastic in keeping the process moving, working with the Buyer and Seller real estate people, working with the Escrow officers, working with Citibank personnel at higher levels to help keep things going!! We could not have purchased this house without the fantastic help from Louise Wei and Citibank. Thank you so much Louise!