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December 2023 by Google user
Don't go to this pharmacy. The worst CVS pharmacy. When asked about the refill the staff answered \\\"Don't have it. Don't know when we will have it. Don't know if other CVS might have it. Don't care.\\\" When I asked \\\"What do you know?\\\" Staff: \\\"Don't know.\\\"
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November 2023 by Mei T.
I wanted to give credit to the pharmacy staff at this particular location. The pharmacy technician Chau, she went out of her way to assist us. I made Covid Vax appts for 4 of us in our HH but had no idea that it could be so complicated. Apparently there are "unionized" CVS and "non-unionized" CVS which makes a big difference our insurance coverage. We normally have our routine prescriptions filled and our yearly flu shots done at CVS. Thinking all CVS are the same I made our Covid Vax appts online at the location next to Trader Joe's in N. San Gabriel, then having them tell us since that location is "non-unionized" our insurance will not be covered. BTW, we have Optum RX. So we went straight away to this location. The Pharmacy technician Chau helped us with new appts for the very next day and explained how COVID vax can only be given out with appts not walk-ins. We came back the very next day for our appts and Chau was working again and assisted us once more. She walked us through the entire pharmaceutical red tape even being so busy with everyone waiting on vaccinations. Chau is just amazing. The other technicians are also wonderful and helpful. Bottom line, the entire team especially Chau went out of their way to assist us. This is rare and refreshing to see this kind of effort and commitment, the outstanding customer service that i have received here. I have to write about and let the public know. Thank you pharmacy team. I look forward in coming back to this location for my future pharmaceutical needs.
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August 2023 by Daisy K.
I don't normally write review...sure I'm writing review for the pharmacy department. Some of pharmacist and pharmacy technician here were helpful and great. I came here for flu shot on 8/14 by male pharmacist with glasses. Sorry I didn't get his name. He was friendly and asked me whether I had been getting flu shot before. I answered his question yes and told him that I used to get at other cvs in Rosemead blvd/ las tunas dr. Unfortunately they have closed down and transferred here for prescription. They usually text me whenever I need more refills/out of refills prescription. Such a great experience here.
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August 2023 by Galvin T.
CVS pharmacy has some deficiencies in the performance and of delivery of their service to the people who trust them to fill up their prescription-s.After the third time of either not having in stock or waiting for a shipment, or not having it yet, I advised them that was the red line for me, thanked them and told them you just lost a client, expecting to see some reaction, i saw zombie like faces who cared not at all if they lose the world. I was amazed and shocked. I did go to another pharmacy immediately, it took them 1/3 of the time and 1/2 the price. If CVS continues to walk in the way they are now, would not be a surprise to see an immediate bankruptcy.
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February 2023 by Stevo O.
COVID testing is important to ensure we don't infect others accidently. I really believe the PCR tests are way better than the at-home tests, so I come here or go to other CVS Pharmacies for lab analysis. Ever since traveling to Hawaii during the COVID outbreak, I always make sure I am negative when traveling. This is the first time here for me, but staff seemed very professional and I trust this location. Other CVS locations are not as competent or do not have a drive-thru capability...
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December 2022 by Faeo W.
Today they were fast and courteous. Didn't offer to do consultation for the meds but oh well.
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December 2022 by Sharon D.
Service Captain Kristine is very helpful,I am thankful to see that there are still people like her.
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September 2022 by Vivian A.
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is of decent size. They share the lot with several other establishments. They do have an underground parking structure, which is pretty cool and creates more parking space. Staff: The staff here are very kind, friendly, and helpful. They accept both cash and credit cards. There is no credit card minimum. The store is very clean, neat, and tidy. Everything is organized in a way that makes sense.
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July 2022 by Jose S.
I visited this CVS on 7/21/2022. It had been a very rough and tough day. This all changed when upon entering I was greeted by cashier, Beatriz, who with a lovely and friendly smile welcomed me into the store. Unbeknown to her, she lifted up my spirits. I decided to do the self-checkout and she came immediately to ask if I needed help. I respectfully declined her helped letting her know that I was okay. I thanked her for the way she greeted me and let her know that she had made a huge difference in my life at that moment via her friendly service with a wonderful smile. Beatriz, thank you again for your wonderful service. Keep up with your great disposition. You never know when just by sound your job, your make a huge difference in the life of another human being.
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November 2021 by Maries F.
I will give Jennifer a 100 score for a great customer service, i really appreciate her effort for helping me to print my photos when i was at the store.She was very patient with me. May god bless you. She is an example of a great customer service.
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April 2021 by Age C.
The people here are so helpful and kind. Whenever I can't find something or am having an issue with coupons, this CVS seems to have the best staff who knows how to help. I did however run into one worker who seemed frustrated when I was trying to use one of the coupons and it didn't work. He is the only person I've ran into that should try to be a little bit more professional and courteous. But overall, this CVS is well managed.The pharmacy here is ran extremely well and professional. Their management cracks the whip (i've seen it) and I laughed so hard because I was being helped and their phone kept ringing, the woman at the counter who was helping me at the time asked if she should take the call instead of helping me and the manager told her straight up to hang up and that in-person customers get priority. It would have been so rude if she picked up the phone and kept me waiting, but that didn't happen. They really go out of their way to make sure you get helped in a timely fashion.