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December 2024 by Peter Effy
BEST!
Always get great service here. It’s mostly pretty packed but moves fast. William is the man! He’s very kind and has a great demeanor!
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November 2024 by Jason Wilcox
Worst service. Never had a clear pair of glasses.
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October 2024 by Gabby Reyes
Costumer service 100%
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September 2024 by Ray Gong
This is my third time getting glasses from this store. My previous two experiences were not great due to the poor attitude of some staff members, but this time Yvonne completely changed my perspective. She was very friendly, knowledgeable about the products, and quickly found the perfect frames for me, offering practical and honest advice. The store is well-equipped, and even as a walk-in, I was able to get my eye exam and prescription done quickly. Thanks to Yvonne’s excellent service, this visit was a perfect experience. I truly appreciate her professionalism and kindness!
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September 2024 by Apple Fu
Before coming to golden vision this time, I cant say golden vision left me great impression due to previous unpleasant experience there.
But this time, Lynn changed my perception completely, she was so patient and brought out so many frames for me to choose. Her excellent customer service gave me an enjoyable experience. And eventually I found a very cute frame for my glasses. Thank you golden vision and Lynn.
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September 2024 by Jeff Chen
I didn’t have insurance coming in to do an exam, but Will was able to match me very competitive prices for my contact lens supply. Definitely recommend asking him for anything regarding contact lenses.
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August 2024 by Kevin Wu
Been going here for years. For the most part, the staff and doctors are nice and will help you. Good customer service
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July 2024 by Lynn K
Gordon Vison has good service attitude, is friendly to customers, clean and tidy environment, and you only have to wait for a few minutes without an appointment. It is very convenient and fast for those busy people.
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May 2024 by Guanyu Wusu
Really bad experience as soon as we stepped in. No one even asked our purpose of visit, just left us hanging for minutes, we just want to make an exchange of a previous purchase of glasses frame which I thought it would be simple and fast. They told us to sign in first, then we did. After that they kept asking us about the insurance, which is kind of irrelevant since we did not even use any insurance to buy the frame at the beginning. Then one old Cantonese lady started talking with us, asking us why we want to exchange and stuff with a very unpleasant attitude. We gave her the answer and stated that the other day, another staff already told us that we can do exchange if we are not satisfied with the style in 2 weeks. After we waiting for 15 minutes, the old lady finally started to help us, and she was talking with us in a very high volume the whole time as she was so impatient or so unwelcome us to be here or something. And at the end, we decided to go with one specific frame and asked her if we could get a new one instead the one in the demo case. And she yelled really loud to us, saying that there is no such thing as demo frames, which is very ridiculous to me, cuz I can clearly see all those fingerprints and stains on the glasses. Besides, the other day their staff had already told us there is a brand new frame for us if we want to purchase. Then she said that she could order a new one for us, and we asked how long will we wait. She just said 2-3 weeks, after I start to complain about her attitude and stuff, she changed the time to 2 weeks. I really think she’s just trying to give us a hard time. I mean, if you do not know how to communicate with costumers then let someone else do it.
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May 2024 by Ray Chen
You will not find the best service here especially if you do not speak chinese. The receptionists usually look dead and point at an ipad for you to check in. From there you find a seat in a waiting area on your own waiting for your name to be called.
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April 2024 by mariann chaisuwat
Great service, and price. Highly recommend, today I went with my girlfriend and Rowena Lee took care of us, she was very nice and helpful thank you Rowena Lee see you next time
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April 2024 by Eric Denq
Great experience here, fast and friendly service! Dr. Crystal Dinh was professional and super nice. Lynn Ng the manager was super helpful and gave me a great discount on my contacts and exam. Finally, Chloe helped me out with some new glasses, also gave me a nice discount and made some great recommendations.
I will be returning here every year for my eye exam.
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April 2024 by xiu hua chen
Terrible experience. I regret ordering OK glasses for my daughter. The after-sales service is so bad. She is only 8 years old and was deceived. I hope everything will be fine today.
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March 2024 by D Hu
Called and they said they take VSP insurance. After I got there and finished the eye exam, the glass sales person told me they don't accept VSP for frames, then referred a placed called "Focus Vision Optometric Center" at monteray park, and that place turned out to be a complete ripoff. Terrible experience overall.
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March 2024 by Gib Chaisuwatananone
Good Services And the reasonable prices
