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December 2022 by Tek Kitt Ong
Really bad serviceRude & unhelpful
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September 2022 by Joyce kim
This branch never answer the phone. They don't want customers go there. Okay, I found other bank with lot better rate. I will never go this place.
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August 2022 by Eric SC Chan
(Translated by Google) Since HSBC sold to Cathay Bank, this is my first visit to HSBC in North America. The way it handles customer service is surprising and unacceptable. I have decided to transfer all HSBC deposits and deposit them in other banks.(Original)自從滙豐賣盤给國泰銀行後，是我首次探訪北美洲的滙豐銀行，其處理客戶服務的手法，使人吃驚，不可接受，我已決定把匯豐的所有存款調走，另存別間銀行。
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January 2022 by William C.
This branch has the worst customer service I have ever recieved in the finance sector. The teller made a mistake in filing paperwork resulting in a several thousand dollars being removed from my account. The branch was unapologetic and told me to call customer service to resolve the issue that they had caused. Please use one of the many other banks in the surrounding area. I intend to close my account as soon as possible.
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April 2021 by Mark S.
They are rated AAA, so it's safe to put your money here, but if you have less than $250K it's protected by feds anyway. Problem is unlike other banks if you have account here you cannot do nothing if you are out of country in their another branch. it's like if you want to go to McDonalds in say Germany, you have to to their wienershnitzel which is the same McDonalds.
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January 2021 by Paul C.
(Translated by Google) Sincere and polite, worthy of recommendation.(Original)誠懇有禮，值得推介。
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January 2021 by Eric Ma
Efficient.
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December 2020 by Willie H.
Worst branch ever!! Customer service has always been lousy to begin with. Tellers are clueless. Hours posted on door are completely different than what they post online. Went there at 930 this morning, sign clearly says open at 9am and close at 3 for new years eve, website says 10am! I could have planned for this if i knew! I heard they only have branches in US for their wealthy high net worth Asian ex-pat's, don't really care about being main stream, and it shows. Moving my account to another back next year!!
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December 2020 by Ari Z
most stupid bank ever. In branch & online . Don’t waste time to come here they know how to deny service .
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February 2020 by marie mcALL
I had ya Credit Card years back by this Name HSBC, there interest Rates at this Bank trying opened ya Bank Account Here 2.6% Percent Rates to good?
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February 2020 by Ray Z
most stupid bank ever. In branch & online . Don’t waste time to come here they know how to deny service .
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December 2019 by Arashi M.
I hate this bank! every time i call a customer service, takes a long time and keeps transfer department that i wanted to close. They charge $25 for early termination fees. feels like no secure at all.
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November 2019 by Amy S.
I have used both HSBC in the US and the UK and they're both terrible. I only opened an account in the U.S. as I thought it would make transferring money and opening an account in the UK easier. That wasn't the case because they operate as two distinct companies that don't seem to know how to speak to one another. When I first signed up for an HSBC (US ) account a few things bothered me about the process and since returning to the U.S. my limited interaction has not impressed me. See below: 1) When I first opened an account I think it took almost 2 hours and they kept on trying to sell me on several things; refinance my mortgage, transfer my investments to them as a custodian to get free premier service, refinance my mortgage etc. Everyone was very pushy. On the mortgage refinance in particular I was very clear that I would be renting my property out while overseas. At the time it was to my boyfriend but he was not on the deed. Interest rates for investment properties were less advantageous for refinance purposes so the mortgage officer at HSBC implied that my property was not really an investment property since I was renting it to my boyfriend of 4 years. Therefore, he provided me a rate that was for a second home but not investment (rental) property. While I'm not clear on the legal nuances of it, I felt like I was being pressured to fudge the facts a bit. And the refinancing wasn't that relevant since I knew I would sell the house within a year or two of coming back to the U.S. 2) When I was returning to the U.S. I initially thought I'd transfer money between my UK and US accounts; however, the exchange rate used by HSBC is terrible. It's better to use TransferWise and pay the fees as opposed to using HSBC's services. Once again negating the purpose for having both accounts set up. 3) When I returned to the U.S. my now husband received a check in GBP. We went to a US HSBC branch to see if we could deposit it into my GBP account (as it was too large to do via mobile banking) and/or possibly convert it to USD and put it in my US account. The HSBC employee's first reaction was "no we can't do that, it's a different regulatory environment." We were like okay well are there other options. And then we were told in a very long winded conversation about how it could go through a routing process in India which would take 45 days. It seemed confusing so I told the girl we'd look into other options. My husband took the check to Bank of America who immediately converted it to USD and deposited the check. Perhaps they also had some complicated process but if so it was behind the scenes and wasn't communicated to us. 4) I just tried to transfer my money in my HSBC US account back to Bank of America because I have never used HSBC in the US since opening the account. In order to do so, I needed a security code from the mobile app and then a transaction code also from the app. There is no way to transfer money without using their mobile app - which gets updated and changes every 3 months or so. There's also a different app for every country. In order to get the app set up I had to call HSBC. I couldn't get through any authentication because all the information they needed was never set up. For example, they wanted my telephone banking pin which I never set up for the U.S. because I moved to the U.K. as soon as it opened (note it's different than the pin that I set up for the U.K). So I could log into my online account but not authenticate myself on the phone. When I spoke to the rep.he wanted to reroute me through automated authentication again.. He finally came up with an alternative solution when I explained why asking me the same authentication questions a second time would not work. I was on the phone for 20+ minutes just to set up a mobile app that would allow me to transfer money between my own accounts. I understand that HSBC is trying to be secure but it has no security measu
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November 2019 by Kenneth V.
Not necessarily this branch but HSBC in general. Account Security is Overkill, as in a nightmare. There's a lot of bait and switch going on. Deceptive and/or misleading practices. When you inquire about something, they refer you to the massive fine print terms and conditions which imposes other delay tactics above and beyond the original offer in the mail.
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October 2019 by Juan F.
I came here for what I thought was a quick errand. Came at 930am and I was the only customer. It's almost 10am and I am still waiting for the lady to get me my cashiers check. There is no one else here and 3 people behind the counter working. None of them seem to know what they are doing. Definitely closing all my HSBC accounts.
