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February 2024 by Mike S J
Male employee was very helpful and friendly!
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January 2024 by Pat Pat
Rude customer service. Older woman at the counter needs a better attitude. Felt like it was racially motivated.
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December 2023 by Ljg Mx5
The old Asian lady that works there is rude. They seem to only prioritize Asian customers. Never using this ups store again.
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October 2023 by Elliot Rose
Today was the last time I'll come here. There is a reason why this place is so poorly reviewed compared to other UPS stores in the vicinity. I've been going to this location for a couple years for many things including mailbox, amazon returns, notary, etc.There is one major issue with this place and it is the customer service and they suck at it in multiple ways.#1: Lazy LeadershipI showed up to a line of 10 people with 1 rep working the counter. It wasn't until a customer was complaining about a label issue that the rep went to the back to find the manager. The manager finally showed up to help the line move. This was after waiting 20 minutes with a line that wasn't moving.#2/#3: No Empathy/ Greedy (Maybe)I complained to the manager of the slow line and lack of customer service. She ignored my complaint and refused to acknowledge it. In addition, she tried to upsell me on my Amazon return and tried to make me pay $2 to buy packaging. I disputed her claim that I needed to purchase it and even showed her my instructions from Amazon. What was the most frustrating was she refused to look at the instructions I had on my phone and show me why I needed to pay the $2. So who is correct? I do not know and honestly that is actually beside the fact. The issue is her lack of customer service ability. Inability to listen to the customer's complaints and a lack of patience to even look at a customer's phone.So enjoy the $2 I paid, enjoy this review, and enjoy having at least one less customer (not that it is important to this business since customers are lined up against the wall and they show no care in expediting their services)
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October 2023 by Ricky Stewart
The lost mails incident has left me extremely dissatisfied. It's disappointing that after choosing the UPS Store for its supposed reliability, I'm now being asked to go through the ordeal of filing a claim. This should be a wake-up call to ensure better training and quality control.
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October 2023 by Dunny Thomas
I placed an order for a company checkbook, the larger format with 3 checks per page. After tracking the delivery and going to the UPS store to pick it up, I was astounded to learn that they couldn't locate my package. Even more frustrating, a second visit led to the conclusion that it was lost. How is it possible to misplace something of that size within a UPS store of that capacity? This incident forced me to go through the hassle of contacting my bank to cancel the entire checkbook. I had to endure an additional two-week wait for the arrival of the replacement checks. This situation has left me deeply dissatisfied, prompting me to close my account immediately. The level of service provided by this UPS store is absolutely a joke.
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October 2023 by R Rodriguez
This store makes The UPS Store looks bad. It's run by a Chinese family using Chinese business model, style, and attitude. From quality of service to reliability, this store misses all the marks. Why is UPS allowing this to happen?
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October 2023 by Joel D'souza
This UPS store left a lot to be desired. If you're reading this, I strongly advise going elsewhere. It's not UPS as a company, but the franchise owner here that's the problem. They lack customer care and it shows in their attitude, making it a frustrating experience for everyone.
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August 2023 by James Washington
We believe that the issues we have experienced at this UPS store warrant the attention of the corporate team. The repeated loss of our mail and the poor customer service reflect poorly on the UPS name and brand. It's essential for the company to step in and ensure that the franchise stores uphold the high standards that customers expect from UPS.
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August 2023 by Francois Nguille
Despite being a UPS franchise store, the level of customer service we have encountered here has been consistently poor. The staff appears to lack a proper understanding of UPS's own Terms and Conditions, leading to frustrating experiences for customers like us. This has made us question the competence of the team running this store.
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August 2023 by Brian Coreas
Overall, the poor customer service, the recurring issues with lost mail, and the unhelpful attitude of the owners are significant concerns that need to be addressed. I believe that UPS corporate should take a closer look at the operations of this franchise store to ensure that it upholds the high standards expected of the UPS brand. As a loyal UPS customer, I hope to see improvements in the service provided at this location.
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August 2023 by Kerwin Jean-Baptiste
People who are looking to get a new mailbox should beware of this UPS franchise store. The poor customer service, lack of understanding of UPS's own Terms and Conditions, and frequent loss of mail make it a less than ideal choice. I strongly advise considering other UPS stores or mailbox locations that prioritize professionalism and efficiency.
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August 2023 by Bennett Robertson
One of the major issues we have faced at this UPS franchise store is the frequent loss of our mail. It's incredibly frustrating to entrust our packages to them, only to find out that they mishandled or misplaced them. This has caused significant disruptions and inconvenience, and we are left wondering how they can be so careless with such important shipments.
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August 2023 by Travis Clayton
The lack of understanding of UPS policies has created confusion and frustration for us as customers. It's essential for the employees of this franchise store to be well-versed in the company's guidelines to ensure smooth and efficient service.
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August 2023 by Mason Turner
We have tried to communicate our concerns about the poor service and lost mail to the owners of this UPS store, but their uncooperative attitude has left us dissatisfied. Instead of trying to rectify the situation, they seem indifferent to our feedback, making us question whether they truly value their customers.
