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February 2024 by Smell The Flores’
We work on cars, that’s what we do so we when we ordered a part valued at close to $400 we expect for things to run smoothly. Instead we get to the San Jacinto pick up location and sure enough we are told they do not have it in stock. When we confirmed the night prior that they had received the already paid for part. We then called the other location is which we ordered it from and we’re told it was delivered to the pick up store. Louisa (store manager) was already with an attitude at 7 am, we had the other store on the line and in a matter of second she was flipping out on us. In return my husband gave it right back to her. At the end, she let her own feelings come between her job and her customer service and refused to help us. Even going as far as calling the cops and lying to them and trying to remove us. All we wanted was to know where our part was or is. If I could attached the video of her berating my husbands weight and telling us she is refusing to refund our money I would. At the end, my husband contacted the district manager, and I schooled her on manager clearance and I walked out with a cash refund. We will never be giving this location our business and I really hope that the district manager who was extremely nice and understanding is able to find another manager who he can be proud of.
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January 2024 by Alexis Holiday
I had the most excellent experience with Venus. She was very knowledgeable about the questions I had and was very eager to help me. I would absolutely recommend coming to this location because of her excellent customer service. Alex the manager was extremely helpful as well.
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January 2024 by Cee Flores
Horrible customer service and very rude employees
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January 2024 by American Balls and Reptiles
The lack of knowledge is super frustrating, but they are close and can typically figure it out.
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December 2023 by Francisco Valdez
They usually have what I need and their loaner tools come in handy when you need it. Unless you need a pay that same day just order it online because they upcharge way too much to the point where some stuff you're better off getting it at the dealership.
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December 2023 by J B.
I've spent 20 minutes trying to find the right Auto Zone store on this website. Guess this Auto Zone is not listed with yelp. They are located at 104 So. Sanderson Ave., San Jacinto, Ca I went in because my temperature gauge was going up. I live near this store. There were only 2 employees-1 male, 1 female. The male employee assisted me. I told him I was worried about my temperature gauge. After obtaining specific information about my auto-he asked me to follow him to where the Antifreeze/collant was located. He got a gallon container off the shelf and immediately handed it to me and left. I brought the product to the counter. The female clerk completed my purchase. I asked if there was anyone who could come to my car to see if I was putting the fluid in the right vessel. She said "no, we are not allowed to do that, because we could be sued if we instructed you wrong". I NEVER got that type of response when going to Reilly Auto Parts. They are always helpful.
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October 2023 by Bee Bee
Why is there only one employee in this store by himself? Al who’s name I learned as I purchased a battery for my vehicle…. Was alone in the store, with a line full of customers! I guess when you are the Manager all shifts fall on you. He remained claim and showed excellent customer service but you have to do better Auto Zone! Hire this guy some help. Im in line watching people walk out without paying taking advantage of the situation 630pm.
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October 2023 by Alondra M
My check light came on and I pulled to Autozone. Al was a great help and helped me with my car. I appreciate him and his help. :)
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October 2023 by Andrea Romero
My battery went out he kindly came out and changed the whole thing with out a problem, Ask for AL !!!!
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September 2023 by Blue Borg
The one in Sanjacinto sent me over to O'Reilly across the street to have my check engine code checked... Won't be going back onto that stare any yome soon.....
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September 2023 by najae smith
Had a great service with parts sales manager Al C definitely recommend his service quick easy and answered all my questions thank you so much autozone and team members
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September 2023 by Stevo Deadbeat Underground
Every AutoZone is the same lol You're going to be there a while because there's always a lot of customers and not enough staff. They'll help you get what you need though.
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September 2023 by Annai Jaimes
August 35 2023 , my husband went to go get a refund or even store credit for something he longer needed but they denied service saying his receipt did not work and they were being really disrespectful and cussing my husband out . The receipt clearly worked since he had it in his phone downloaded, but the manager just said I’m not helping you anymore . This happened at 8am so I hope autozone does something about this poor attitude this manager has .
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August 2023 by Heather Baeza
Very rude female employee wish I knew her name . Not helpful at all . I was having issues with my battery and was told to go get the battery out of my car and bring it in that she wouldn’t take it out for me or check it !! Unbelievable rude and unprofessional . Ended up leaving and going to another location where they went above and beyond to get my battery replaced so I wasn’t stranded with my grandson ! Will never go back to the San Jacinto location!!
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July 2023 by Ben Armendariz
The young lady that help me was very informative and a pleasure to work with
