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November 2023 by Casey S.
Great customer service and trustworthy technicians. May not be the cheapest in town but definitely glad they are here.
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October 2023 by Callaway L.
Told me my truck needed front struts replaced 1500.00 a wheel. However, I've had my truck serviced 3 times since then and no one has said anything. Also, the store in Hemet does unauthorized repairs if you use their credit card. The day I was at the store trying to figure out what the charges a woman came in with a similar problem.
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June 2023 by Marnie A.
After the last service, I won't be coming here again. I didn't particularly like the way I was talked to by the salesperson-it sounded like he was saying things in double meaning and that doesn't inspire trust, much less a want to do business here. And because of that, they lost a customer.
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May 2023 by Keith M.
The reviews here are nearly all 5 star or 1 star. My experience is the same. Most times I think I'll get a good service experience I get a report that makes me think my car needs thousands of dollars to make it road worthy. I can't trust them to give an honest appraisal. I don't think I will return here again. The one trustworthy service rep retired last year ... so will I.
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March 2023 by Paula T.
I always take my cars here. They are very helpful and honest. I have had three of my cars worked on there and they are great. They are honest and I will bring my cars to them. My 2016 Kia Forta I have had it a year now they have replaced my tires all 4 of them and also helped me get a new rim and tire for the spare tire. They do my oil change and brakes there also. I appreciate the shop. One of my bulbs burned out and I took it to them and they fixed the bulbs for me Thank you.
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February 2023 by Ruff Adams, The Great.
Best prices, courteous, knowledgeable and helpful.
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February 2023 by Alena L.
Hey if your like me, a woman living paycheck to paycheck just trying to make ends meet in these hard times and you're looking for Affordable prices and honest mechanics.. THIS IS NOT THE PLACE!!
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January 2023 by Jordan T.
Martha is amazing great customer service! Was able to help me out with my tire. Totally will recommend.
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November 2022 by Adam S.
0 stars I took my car here for rear brakes. I asked them to verify if my front brakes were close to needing to be replaced and they called me an hour later saying i needed both front and rear with a brake fluid change for close to $1300 I asked them how much life my front brakes have left and i was told roughly a few months, if that, left on them so i decided let's do the rear only for now and i was quoted close to $700 we were able to work our way down to a little over $400 but i had an iffy feeling after the pricing they were giving me so i decided to call around and found another shop which was reasonably priced and i was told my front brakes are at 95% So I'm glad i didn't have Ramona do my work for me because they were going to take full advantage and charge me over $1000 for brakes and in reality i didn't need all the work they were claiming i needed. How can a shop take advantage of people that way? I won't be going back to that place at all. I'm relieved to say i found a small shop that is honest and willing to help people instead of trying to take advantage. Thanks Ramona for opening my eyes.
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October 2022 by Laura Mickelson
They are not really fair on the prices certain people gouge on the prices and that's not fair to the customers.
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September 2022 by Scott W.
I had a terrible experience at the Hemet location with Angel, terrible attitude and customer service. He was very rude and wasn't quiet about it either. My 8am appt disappeared then I got rescheduled for 9am which was confirmed by the shop then Angel said it can't happen at 9am so I have to wait until the afternoon and blamed his co worker for the confusion. I went to the San Jacinto location and Martha got me in. The staff at SJ was very polite and friendly and if it wasn't for them I wouldn't be returning to Ramona T&S. Thank you Martha and staff for squeezing me in and taking care of my car, you're all the reason I'll be returning.
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September 2022 by Maureen C.
Went in just for air conditioner check cost me $1,036 when I looked at my paperwork it said I had a fragile radiator and Squishy hose that I refused work on which I was never told about and the very next day my engine light came on I decided to send it out to my regular mechanic and get things taken care of which cost me $750 more I feel they owe me a partial refund at least cuz I would not recommend them to anybody right now I tried calling them I tried talking to him and my bill is still the same don't go there whatever you do do not go. in answer to the response from the Owner.: Your manager, female, called me and basically said I should have brought my car back when the engine light came on, So I told her oh, so you are blaming me then. Still no refund from the original amount. Why would I go back when she was acting like it was my fault. They lied on the paper, and I wouldn't trust them after that for anything. Like I said had the car towed to my HONEST mechanic and it cost me even more. Would not recommend going there for anything.
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August 2022 by Loren Baldwin
Good price for the oil change, however they charged me $160 to reconnect 2 wires.
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August 2022 by Briana T.
I thought I had a flat but turns out I didn't. Something to do with my sensors... but Gary (maybe it's Jerry, so sorry) but he was great. Amazing customer service, told me worst case scenario before looking at my car. And luckily I didn't need a new tire or even a patch. He could have easily lied and said I did so I'm so appreciative of him for being an honest man! I definitely will be referring people here and if I ever do need that new tire will be bringing my business here!
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July 2022 by Amanda W.
I came in the night prior due to a flat and I had a spare on. The man checked my tire and told me he couldn't patch it and I would need a new tire. I decided since it was close to closing I would return the following morning. I asked him if an Appointment was needed and he said no that it would be a quick fix!! That guy was awesome and helpful! The next morning I came in at 8 am to get my new tire. I walked in right at 8 because I noticed a sign on the door that read walkins welcomed at 8. Going on 2 hours later .. 2 HOURS!!! To replace a tire. Like what! I get that people who had an appointment come first and if that man would of told me I needed one I would of made one. Now I'm late for work!! I often come here for oil changes and those don't even take this long