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April 2024 by Marlene J
I got a really good price and the young lady that quoted me was very nice. But my driver seemed to not be having a great day or had a problem with me.he was extremely rude and when I spoke to him about it he got offended and blamed me and how I described the "space", even though he was rude from the moment he pulled up. My driver Joe came very fast which I deeply appreciated but it went down hill from there.He pulled up and just hooked my car up, never spoke to me or got out of his truck. He never said hello, goodbye or have a nice day.
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April 2024 by Heather Munson
Don’t expect help from them if your insurance contacts them for roadside assistance, something as simple as a flat tire. What could’ve been a quick simple fix to change my flat that I had in the local Target parking lot turned into me being stranded there for 4 hours waiting for ANOTHER tow company from out of town. They called me telling me this was a service they did NOT do and my insurance must have emailed the wrong company that they didn’t want me waiting all night. Well appreciate the call, but I was stranded all night because a local company couldn’t do a simple service such as changing my flat to my spare tire I had in my trunk. Would give 0 stars if I could lol
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February 2024 by Ralph Carreon (J.R.)
These guys helped me and my sister out and I just want to say thanks guys I'll recommend everyone to get their car impounded here.........
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February 2024 by Katherine Perez
Horrible service, did not handle my car with care, rude staff, and way over priced. When I went to pay the old lady had attitude the whole time and threw my card on the table at me. Do not recommend.
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February 2024 by Dawn L
I was in a predicament. My car broke down in a parking lot and the starter went out and this company here had the best price quote for me and they were reliable and very quick to the location of where my car was. The driver ,Gadi Duran, was very courteous, polite, and friendly as well as, gave me some pointers and tips on how to repair my car. He even tried to get my car to start before I was to have it put on the flatbed to be towed home to save me some money. I would recommend this towing company for anyone at any time very courteous and polite customer service and staff as well as prompt and efficient. Thank you Gadi Duran and the rest of the staff who helped me at Castellano's Towing Service! You guys are great.
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February 2024 by Sheila Martinez
My car battery died and I needed to leave town asap. They were here so fast and Gadi was so nice and understanding. If I ever need anything tow related this is the only place I’ll call!
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February 2024 by sue Trostle
The tow driver was professional and very curteous! He took very good care of my needs and insuring my safety. His appearance and promptness was also very good ! We will definitely recommend Joe and his company again
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February 2024 by Andrew Thompson
The driver was very rude and I refuse to pick up my car don’t use this company
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February 2024 by Pedro Ladera
Joe helped me out, and I'm very pleased with his kindness and support for me. I'm a 98 year old man. Thank you, Joe, the best driver.
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February 2024 by Peter Davis
Very helpful and very nice and very informative thank you Joe, is the best for this job highly recommend. Use this towing service with driver Joe.
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January 2024 by Peggy Laurel
The tow driver they sent (his name is Gadi) was amazing! He arrived in a timely fashion and delivered EXCELLENT service. He explained a lot about my car that I wasn’t familiar with. Thanks Gadi
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January 2024 by Beth Tymick
I can fully recommend Castellano's Towing. On 12/28/2023 at approx. 8PM we were driving south on Sanderson. A northbound vehicle made a high speed U-Turn in front of us (he was avoiding another vehicle that cut him off). Our Wheelchair Van was damaged severely on the passenger side front corner. The police called for a tow and Castellano's showed up. Eric, the owner, responded to the call. Eric took over management from his dad a couple years ago, and I have never met a more outstanding young man. Customer service flows through this man's veins. He was able to assist my wheelchair bound husband into the tow truck and take him home, it got a ride from a Hemet Police officer. Eric then helped my husband exit the truck ( bodily lift him down) and then proceeded to help me empty our personal belongings out of our vehicle before towing it away to the lot. Castallano's was then in contact with our insurance early the following day to facilitate the insurance company's retrieval of the vehicle. (10 Stars out of 5 for Castellano's).
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December 2023 by Lexi Grun
Gadi was so helpful getting the keys from my car ! Fast and efficient and super nice since I had a rough day ! Thank you.
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December 2023 by Rene Sanchez
Shout out to Joe!!! He came out as fast as he can and was very helpful. I had another tow truck driver but they cancelled on me so shout out to you Joe. I would really recommend this company.
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December 2023 by Bryan Smith
Thank you, Joe, for being prompt and assisting our family in a time of need, much appreciated!
