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February 2024 by Feerrrnii A.
This bank does not want to assist you. They make you wait for over an hour and tell you at the end they tell you they can't help you. Jose made us check in but said oh we can't help anymore. I was here since 12:30 and they close at 2:00pm it took him over an hour to say sorry can't help you. Like what I came here is to add someone to my account but yet all the works are on the phone (person cell phone) or making jokes. An hour for Jose to say oh we can't do nothing anymore. Worst bank ever
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January 2024 by Eileen Avila
I have been struggling financially recently and have been trying to get my account back up to good standing. The representative Jose was very helpful and friendly ! Thank you Jose !
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December 2023 by Tracie G.
Probably one of the worst at Customer Service at a bank I've ever experienced. I definitely won't be banking with Chase.
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October 2023 by Khalil Rahman
The bigger girl with the curly hair was very rude and also the girl on the front desk with the blonde hair had bad customer service don’t ever come to the san Jacinto location
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September 2023 by Theresa G.
This bank sucks ... the machines are old nothing works it's always closed ... the atm outside all 3 are old and out dated they never answer the phones the customer service sucks I can go all day talking crap maybe it's the location but employees always got attitude too I'm gonna change my bank
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May 2023 by Jim Snodgrass
Chase Bank has always been very good to me. I've been a customer for years.
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February 2023 by Elizabeth Wayman
This particular location is always an issue. On any given day there’s always an issue with the drive up ATM and hardly a sign ever posted so it’s a waste of time. The machines attached to the exterior of the building are soooo slow. Very frustrating as I use this location numerous times weekly and it never ever changes. You would think with as much as they make and dealing with something so serious as money they would be on top of their equipment.
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January 2023 by Robert Flowers
I've never had any interuptions or traffic problems yet but everything is ok
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December 2022 by Ruth Vazquez
If i could give no stars i would, this branch is the worst branch ever. The staff kept giving me the run around for 2 weeks staright just ti tell me i can vlise my account in the window. Im so glad i closed my account and switch with ALTURA BANK altura bank is so much better no fees, no run around and so mucb better services.
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October 2022 by Jaime Birdwell
I only go in once a month but they are very polite, professional, and am usually in-and-out pretty quick
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September 2022 by Jesus Tapia
this place is a dump drive thru atm never works walk up atm sometimes dont work.
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August 2022 by ADWill Create
My bank is always great customer service
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March 2022 by Vanessa Gutierrez
I signed in for direct deposit at my job and I put a wrong number I didn't receive my money . They have the responsibility to make me a refund or send the funds to my company so I can get my money . I call them I went in person and they said they cannot do it when they can . Thank you Chase for being useless
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February 2022 by Tiffany Rodriguez
Branch manager is so rude and not helpful at all. She wasn’t doing anything but standing around and wouldn’t help. When I asked she rudely made a comment about how the reason I had the problem was because of my error not theirs. She said that a branch manager couldn’t handle my problem but when I went to a different branch that branch manager was very helpful and made the needed corrections to my account.
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January 2022 by Denise B.
Since I moving out here in July 2021 I've been coming to this bank. I've always had good experiences. Everyone is super friendly and professional. Even the security guard is super nice. Definitely recommend coming here. The parking lot and drive through can be a little hectic at time. It all depends on what time of the month your planning on coming inn.
