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November 2023 by Joe Scarafone
...they were nice and professional. And the oral price quotes were reasonable. However I received no written price estimate on recommended work either before or after service. The reason I was given for that was because "prices change.". I've always received written quotes in the past so I was a little taken back. I did buy a set of tires for my very old truck at a good price.I would use Ramona Tire again. Merry Christmas - Joseph
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October 2023 by Casey Shafer
Came in for an oil change and never knew how thorough they’d be. I believe it’s a 27 point inspection and was able to identify issues ahead of time. I will definitely be back! Thank you Matt and Ramona’s Tire for explaining things to me and for the excellent rates as well as customer service. A++++
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October 2023 by Stephanie Mojica
I love coming here with my cars, they've taken care of my Mercedes and now my Audi, they're always coming back to me in good condition. Special thank you to Justin and Christian, they took care of me, had great customer service and explained what I needed to know very well.
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October 2023 by Britney Houston-Escajeda
Justin was so kind and helpful. His team was friendly and informative. It felt like coming to a family own business where they care about the customer, not money. 10 out of 10 would recommend.They are honest and knowledgeable when it comes to this business. Thank you Ramona Tire!!!! You have earned my returned business
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October 2023 by M Saccardi
Justin was so easy to talk to. No pressure. Said take the quote and when we get ready to put on the new tires he'll honor it. Very, very professional during our conversation. Went out and got the size of the tires and gave me a printed quote in writing! Will definitely have the new tires put on our car at his store in the next few months.
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October 2023 by Callaway L.
Told me my truck needed front struts replaced 1500.00 a wheel. However, I've had my truck serviced 3 times since then and no one has said anything. Also, the store in Hemet does unauthorized repairs if you use their credit card. The day I was at the store trying to figure out what the charges a woman came in with a similar problem.
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September 2023 by Mayra Wright
Justin provided honest and excellent customer service, took my car in without an appointment and had a diagnostic done within few hours. Will definitely come back if I have car troubles again
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September 2023 by Aleene Samano
Justin is always so helpful!! ive taken mt car to other shops and they haven’t been able to tell me the issues with it. When i brought my car here they were able to give me a detailed list with pictures to let me know what issues they found. will definitely be bringing my car back in the future!!
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August 2023 by Jose Tapia
Very poor customer service by Justin, it seems like he did not want me to have my car serviced with Ramona Tire. I only wanted them to install 2 new tires on my car that I bought. First he say they were swamp. I ask for an appointment for the next day he didn’t want to give one, he told me that appointments don’t matter, I insisted and finally he agreed to give me one at 2:00pm. So I brought my car at 9:30 am he said he got four cars ahead of me, and it was going to be ready at noon. I called at 1:30pm it wasn’t ready I waited to be called when it’s ready. But nobody called me. I decided to go and see at 4:15 pm. My car was done and they did not notified me. They charged me $110.99 just for mounting 2 tires on the rims.
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August 2023 by Susan Corona
My family has been taking our cars to Ramona Tire for years for routine oil changes and on the rare occasions when repairs need to be made. They have always been straightforward about what needs to be done (and what can wait) and the cost. Staff has always been incredibly nice to work with too. Bottom line: we trust them! They stand behind their work too. Definitely recommend.
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August 2023 by Yaritza Garcia
Romona Tire made my Tuesday morning flat tire fiasco so easy. My car has specialty tires so I was dreading having to ride share for a couple of days until they came in but Ms. Martha took care of me and had one delivered that same day. She said that I would be able to pick up my car late in the evening i.e. 730 pm and when she realized I couldn't get a hold of my sister to drop me off at work, she arranged a ride for me. I showed up 2.5 hours early to Romona Tires because I didn't have anyone to give me a ride in the evening and to my great surprise and my even greater pleasure was greeted with a cold water (a blessing as I had walked from work which wasn't far but in 100+ weather was not fun) and the news that my car was just about done. By the time I got done paying, I had my keys in hand and I jumped in my car excited that a dreadful day ended with some new car shoes, friendly smiles and superb customer service. I will most definitely return! Thank you Romona Tires!!
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August 2023 by reynolds s.
They repaired my Mercedes perfectly. Martha and Justin at the front desk were knowledgeable and friendly. Rachel did the difficult dual hose replacement job quickly and efficiently. The estimate was $850. The actual bill was $621.......1st time that ever happened. Also no $100 fee for researching the problem which is why I didn't go back to the last repair shop. 108 degrees outside and the car is running like a champ. A+++++++!
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July 2023 by Betty Barr
I was there for 6 hours to have my coolant system checked!! For something that should take no more than an hour. Had it checked somewhere else. I think because I am an elderly woman, with my husband in the hospital they were trying to take advantage of me. I do not recommend them if you are a woman alone.
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July 2023 by gene williams
Martha went over and beyond helping me with my needs for my dodge ram 2500 diesel truck. I hadn’t been to Ramona tire for several years but her honesty and poise and personality won me over and I asked her if it would be okay if I chose her for my service rep from now on. Of course she said . I felt like it was welcome time.
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July 2023 by bill price
Justin was able to get me in and out for an oil change very fast! Excellent service great price. Thanks for. Great experience.