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February 2024 by Santi L.
The banker Alma is genuine and caring. I enjoy visiting the bank now. She makes it easy.
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February 2024 by Hector Maldonado
I cannot say enough great things about all the Great people at US Bank in San Jacinto, CA. In my 30 plus years of Banking at various Banks, NON have impressed upon me more than The Great Bankers at this location. Alma, Zack, Carla, Araceli, Krystal and Christina, Thank you so much for your over the Top Customers Service and for being great human beings. You all really know how to connect with your Customers. You are why we stayed with U.S. Bank. If only your Backside remote Corporate people would follow your lead in Customer delivery service, then all would be perfect. Thank you all. YOU GUYS ROCK!
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November 2023 by Kay Ross
After finding my home branch ATM inoperable and the lobby over capacity with customers, I used my GPS to find a branch close to me. Voila, I found San Jacinto and a wonderful teller named ALMA. My stress level dropped immediately when I dealt with her. She was charming, intelligent, and very caring. I will now do my banking in San Jacinto
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July 2023 by Christie Westgate
The 1 star is for Krystal or however her name is spelled, not the bank itself. My father has dementia and I obtained power of attorney with the help of Zack at the San jacinto branch and the local bank here in Missouri. Today, I called my local branch because I had a question about a loan my dad has (payment due tomorrow) and they were unavailable so I thought I would just call the San jacinto branch to help me since that's where the loan was originated and they all know my dad. Krystal answered and I stated my name and who my dad is and started to ask her about the loan. She said she couldn't discuss it with me and asked if my dad was with me and I told her he was but he has no clue what is going on and I have power of attorney. She still refused to discuss it with me. Unless the law of POA has changed since I signed the papers in June, I have absolutely every right to discuss my father's financial information regarding any account he has. Of all the businesses I have had to call for his accounts, she is the only person that refused to help me. I told her nevermind and called the local bank back and was able to speak to someone who had no problem helping me. Not sure what her problem is.
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February 2023 by P. Flinn Schanuel
ATM is easy and safe.
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July 2022 by George Ha
Both locations : Hemet and San Jacinto are GREAT and very helpful in whatever services you need.BEST bank of all banks !!
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December 2021 by Ryan Warrell
I am a new U.S. Bank customer, but so far my experience has been excellent. I left Bank Of America after 8 years to come here. This branch treats their customers like family, and the manager Kristal, is a phenomenal employee, assisting me efficiently in remedying a hold.
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November 2021 by Herb Duncan
Notary is never available
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August 2021 by K Leonard
Had something rather important, but a pain for this employee to do in my opinion, and she was absolutely wonderful to deal with and glad to help. Kristal K. was absolutely wonderful and can't say enough! Bravo Kristal...someone give her a raise!
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May 2021 by yasmina ahmadi
I do not even have an account with this bank or branch. I just simply came here to use the drive thru atm machine they have behind their building. The machine ate my debit card and then said I will not be getting my own card back. When I came by the next morning cause they were closed after 5. They told me my card was destroyed and that there's nothing they can do. Remorselessly. Unbelievable. You guys need to fix that atm machine I ordered a new card like you guys told me. But seriously that's so bogus. Clearly this bank isn't attending to their customers needs. Pursuit of laziness
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January 2021 by Jessica Hulett
Worst bank in town. And the manager is a joke
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April 2020 by Clifton Barkle
This is a great branch. The whole staff has been completely wonderful everytime
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March 2020 by Jamilet Marin
Worst customer service! In the branch and over the phone. Manager does not care about customer satisfaction like most other banks do. What bank runs out of temp checks? How can I not open an account with using my Venmo money?Closing my account here.
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January 2020 by Janelle R
I had the worst service at this branch. If you are of color do not use this branch. I was talking to the branch manager trying to finish setting up my account, which I am now going to close. She was very rude. Instead of trying to help me finish the process, she refused to help me. Based off of this experience. I will choose to put my money somewhere else. I don't trust U S Bank now. They are making money off me. I'm not making money off them. All of the females in there are rude. I am going to talk with my attorney to see file a descrimination lawsuit.
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January 2020 by Lola Cadenas
Worst service ever they lack customer service and definitely need to get an attitude adjustment they don’t even great you when you arrive
