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April 2023 by juan jimenez
Lee is the men just towed my ford to the shop
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April 2023 by Alta Wathen
After an hour and a half of waiting for an answer of when they will be there. They tell they can't get there until in the morning. We are blocking an intersection, do they really think that is acceptable ? 24 hour service means be prepared, or don't advertise it is something you can do if you can't.
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April 2023 by Dominic Lucero
Great job from Ben on this Sunday very professional
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August 2022 by Howard OKORIE
Didn't appreciate how the guy asked me to go to Google maps on my phone and asked to see something just to use my phone and write his own review. Other than that he was pleasant
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July 2022 by 陳信安
My car has problem so I call the towing service nearest to my location at south San Jose. However, I wait under sun (~90 degree) for TWO hours and finally the guy coming from Redwood city to south San Jose to tow my car!! Why does a company located at south San Jose but ask a towing guy from ANOTHER company and from Redwood city to help? Even the towing driver didn't understand, and he gave me his business card saying that if that happened again and I want to ask for help (or close to Redwood city), I can call his company directly. So, I wonder if this 10-4 Tow of San Jose even owned their towing cars or just a company working with multiple towing companies? Besides, the most important thing is the service. After one hour wait, I call the service again, Julie said the driver is only few minutes away and will arrive soon. 30 minutes later, I call service again, Julie said almost there, then within 20 minutes, and within 20 minutes. Finally the driver (I am not sure if that driver was the same driver she said will arrive within few minutes) after over two hours (2 hours 10 minutes)!!! Julie, you should tell customers the truth and be honest, not lying. I can ask my wife to pick me up if that really needs to take so long to my location, not lying to customers. Long time ago I had one towing service, and I can even trace the driver's location so I do know where the driver is, and can contact the driver directly, but this company has NONE but lies!! I will remember this company and will NOT have their service forever.Service: Car towing
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April 2022 by marco morando
Jimmy is the men recovery my BMW today
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August 2021 by Ke'ana - Renee
John was wonderful! I had lost my car keys ans he came out in the early morning to help me out. When the code for my key didn't work he bust open the door and made me a new key. He was super professional and patient with me. I dont ever plan to lose my keys again but if I did I would contact you guys again.Service: Car lockouts
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August 2021 by Ricardo Piro-Rael
Overall decent! Only about 10 minutes after the advertised time in spite of heavy traffic and only $45 more than advertised.Took my car at 75 in a 65 which I didn’t like.
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July 2021 by Eric G.
Called for a battery jump at the san jose airport. Over the phone I gave my credit card info and was told it would be $135Was told 45min-1hr. After 1hr, no tech so i called for an update. Was then told 30 more minutes. After 30 minutes, still no tech. Called for another update. Was told "he'll be there any minute". 10 minutes later, no tech. Called for another update and was told the tech would give me a call. 10 minutes later, no call. So I called AGAIN for an update. Was told the tech was 8 minutes out. Tech finally arrives and says he needs the credit card again. I already gave the card info on the phone so I was worried they may charge twice. Tech could only keep saying "its OK" (little to no english) he showed me a dollar figure on his cell phone that said $145 (different than price quoted)I wanted to speak with his boss on the phone just to confirm with someone that can communicate with the customer we wouldn't be charged twice. He hung up. He then called back his boss and referred to me using a racial slur when he explained i had a question for his boss.Would NEVER use them again.
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October 2020 by Javier Proa
Martin c provided great service really recommend this driver, if I would to brake down again I will for sure ask for Martin c
