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November 2023 by IEW Info
Ace Relocation Systems provided us with professional, quality service, which made our move out of state a flawless transition. It was a great value for the service. All the different people we had contact with were professional and timely in their responses. The drivers and movers took great care with our household items and were friendly and polite. I cannot recommend them more highly for your move!
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November 2023 by Theresa Felles
Great experience. Movers were on time both when picking up and delivering. Very professional. Handled my items with care and were very respectful. I would highly recommend this company.
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October 2023 by Lauren Virgen
Our moving team from Ace was 10/10 EXCELLENT! They were completely professional, quick, and careful. Jesus Serrato Sanchez was our team lead on 9/15/23 and exceeded our expectations. If we ever move again, I will continue using Ace. Thank you so much!
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September 2023 by Anh T.
Be careful! A returning customer here, but I now learned that just because you previously had a smooth experience with this business doesn't mean you would get the same when coming back. We hired them in 2021 for cross-country move without any problem. However, this time (Sept. 2023) they are dishonest in how they presented and explained their quote to have you sign a contract, vs. what they would later demand you to pay. We hired Ace Relocation/Atlas Van Lines (San Jose branch) for ~$10K to move our stuff from San Francisco to Washington DC. Contract/registration number RB327040, Pickup date 9/1/23. After the moving consultant (Darrin L.) visited our house in-person in order to construct an accurate estimate, we were presented with a quote and a BINDING contract, about which Darrin emphasized that there would be no extra charges unless we tender additional household goods (which did not happen). He also emphasized how professional and transparent his company was, compared to other moving businesses nowadays in the market. His quote was higher than other quotes we received, but we still decided to sign with them.Now, two days before our scheduled delivery and as we were making the payment, we noticed that the total amount was $687.68 higher without any explanation! As we inquired, Ace Relocation/Atlas responded that their driver would not be able to get in our destination using his tractor trailer so a shuttle charge will apply. This is unacceptable for several reasons:First of all, our destination address is located right on a main street of Washington DC with 4 lanes, so if their truck were not able to get there as they said, I promise you their truck wouldn't get to yours no matter where you live! Second of all, both pickup and delivery addresses were provided upfront BEFORE their binding quote was constructed and presented it to us. Therefore, it is entirely their responsibility to determine whatever would be needed for them to deliver and made sure it was incorporated that into their quote. Third, as shown in the photos attached, a line item for "Accessorial Service" with $687.68 (the exact same amount they now ask as an extra) was already included in the binding contract, which Darrin the moving consultant explained to me before I signed the contract that it was for a shuttle service!The way Ace Relocation presented a quote to customer and then charged extra is very dishonest and upsetting. Unless they keep the total charges as in our signed contract and deliver our stuff as scheduled without any damages, we intend to share this experience in every consumers' platform that we can.
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September 2023 by Rafael La Porta de Castro
In general good package for your money.Professional, quick and honest about deliveries.Had some minor issues with packing and unpacking but not meaningful.Highly recommended
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August 2023 by Gary P.
Matt and his team were excellent, very courteous and professional and took great care packing and loading our belongings for our families move to Colorado. I would highly recommend their services to anyone in the area looking for a stress free moving process. 5 stars !!!!
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July 2023 by Nitin Bamorya
I have used Ace a couple of times now and I have never been happier with any other provider. Everything from the beginning until close was spectacular. Crew was on time, did amazing job with packing, loading and unloading, and everything was finished just on time. I think they are the best in the business across the nation.
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July 2023 by Lyndi Kane
We moved from California to Florida in June and used Ace Relocation/Atlas. From the walkthrough with Eric to customer service and then the actual move, everything was great. Our quote was right in line with our actual cost for the move and the movers/driver were very professional. Overall, would use again in a heatbeat
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June 2023 by Megan Harris
The team at Ace relocation systems did an outstanding job on our recent office move. From start to finish they were on time, on budget, professional and great to work with. This is the 4th time we have used Ace and I can't say enough good things.
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May 2023 by Patricia M.
We were very impressed with Ace Relocation Systems San Jose. They were on time, courteous, careful, efficient, helpful, and hardworking! We would definitely use them again!
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May 2023 by Jim Bond
The Ace Relocation Systems team completely blew us away with their service, pricing, and professionalism. We had several different guys help out between packing, loading, and unloading, and every one of them worked quickly and carefully to make sure all of our things made it safely to our new home. They are absolutely #1 on speed dial for our next move! Many thanks to Darrin, Jennifer, and the rest of the team at the office for getting us quoted and scheduled, and thanks especially to Danny, Brian, Fernando, Juan, Carlos, and Cesar for all of their hard work moving us into our new home!
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April 2023 by Laurie Viault
The crew was exceptional, on time, courteous, and went above and beyond my expectations. I fear I did not tip enough that is how wonderful they were. They handled everything with grace and care and even fixed an issue with my couch that the movers last year accidentally broke. Excellent and calming demeanor.-- Laurie V
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April 2023 by Jeff Riley
Everything went as well as I could have hoped. Thank you for helping to facilitate the move! I think everything went smoothly on both packing and delivery days – no issues, and the crews were all very professional. Also impressed with how quickly everything arrived at my new place despite all of the weather issues along the way. Probably the biggest thing for me was how easy the process was, and even though no move this big would be completely without stress, it was about as stress-free as I think it could have been. Would definitely use ACE again and would recommend to others.
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April 2023 by jy techdevops
After getting my 2k sq ft home furniture moved from VA to CA by Rex, I don't think I can ever go back to DIY type of moving again. The speed and precision at which Rex and his team worked to get our household goods taken care of allowed me to focus my time and attention on the countless other things I had to stress/worry about (car transportation/tenants/work/etc). This was by far the best thing I've done for supporting my moves and I will highly recommend this company to anyone that has never done it before.
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March 2023 by Barbara N.
I found ACE to be an amazing choice for my move which was from California to Oregon. The teams on both ends of this move were careful and considerate of my belongings and worked together with precision. Though moving is quite stressful, the ACE team made it as easy as possible for me. They took care of everything. I highly recommend this company if you're moving.
