-
January 2024 by Ritchie Buenviaje
Clean layout with friendly and knowledgeable staff.
-
January 2024 by Hanna Vakunova
The store should be opened at 11 am, I came at 11.15 and waited for 25 minutes and the store still was closed. Very disappointed. There are no working hours posted on store door. Location in on Santana Row.
-
April 2023 by L A.
I recently ordered from this business and called for an exchange.I spoke with Leslie and Hannah and they both were so courteous and helpful on my first call. Just is great do know there are such polite and friendly people who actually are smiling when they help you.
-
October 2022 by Stephanie Lek
Great quality clothes and awesome service from the store manager Hannah. She is such knowledgable and willing go the extra miles to get what I needed. Thanks again Hannah.
-
August 2022 by Jane Onofre
Top notch quality clothes, and really helpful store personnel. I’ve been wanting to try American Giant for a while now and so glad I did! The employees here are so nice which is an added plus. Do it!
-
June 2022 by David Zietlow
Great quality clothes
-
May 2022 by D Sharpe
The girls in the store today were great and very helpful. I was in from out of town and my husband loves American Giant clothes. I didn't know what size he was. The girls offered to look up our previous orders to see what size he was. Really sweet and helpful.
-
March 2022 by Paula C.
The store is clean and staff is friendly, if you can find an associate. The reason for two stars is they are often closed during normal business hours. On two different mid-afternoon attempts to visit the Santana Row location, the front door was locked with a blue Post-It note stating "re-opening in 10 minutes." After waiting 45 minutes, I left annoyed. On another visit there was a different blue Post-It note stating "no power." On an earlier visit in February 2022, there was a printed note stating, "Sorry closed to do Covid issues." I've finally learned my lesson.
-
February 2022 by Sue S.
IMHO I've been an online customer of American Giant for a few years and was excited to see they were opening a store in Santana Row! I finally made it there yesterday. There were three associates in the store. I think one was being trained. We were greeted immediately but left alone to wander the store. I love the high quality of these American-made hoodies and casual wear. I own quite a few items and have purchased many for Christmas gifts. My sister, who usually takes forever to decide to purchase something, ended up choosing two of their signature hoodies in a new spring color and basic black. She loves them and their fit! Thank you Tania for your great and friendly customer service!
-
January 2022 by Tina W.
Fantastic store! The manager was super friendly and helpful. I bought 2 shirts for my son and he loves the quality. . I will be back to buy again!
-
December 2021 by Yumi P.
I've been waiting for this location to open and finally got a chance to visit it. There was no one in the store except for my family and 2 associates. One associate was on the phone clearly dealing with a customer complaint. The other one never acknowledged our presence, though they would make eye contact with me. So awkward and unfriendly!
