February 2022 by manohar kashmira
I should have listened to my friends who said customer service is worst at Ashley. They have no coherence between teams and don't hold to their words.- scheduling a delivery told that whole order is coming (customer service center)- delivery was only the chairs with sorry but that table is coming in 2 weeks (store & warehouse), else I would have send them back- after the two weeks nothing showed up and now delivery is shifted by another two months (customer service and store)- now I am fighting for these chairs to be returned which I accepted on their request and the answer is no as "you accepted the delivery"Really pathetic and worst service.
February 2022 by Lori Soto
My husband and I recently shopped at Ashley’s furniture store in San Jose for a dining room set and barstools. We had a sales man named Ashton who was very helpful. We went back today and bought a coffee table and end table from Ashton again. The manager was nice enough to also help get our order straightened out, I went the extra mile for customer service. I will definitely be back for further purchases!
January 2022 by Stephanie Gross
Bought some furniture in November and they said it would be delivered January 11th. We even made sure to be working from home on the expected delivery day. So after almost 2 months of waiting, we never get a call for delivery, I had to call them, and now they say mid-late February. I get it, supply chain issues, but don’t lie and make up a date then never call to confirm. If it was going to take 3+ months we would have went elsewhere but now we just wasted time. Trust the negative reviews.
January 2022 by Kristin
Honestly this is a no star review. I purchased an entertainment center back in November 2021. Upon delivery the unit arrived dusty and a bit scratched up and there was a broken fixture on the back. Nothing we couldn't fix ourselves so I called in and emailed customer service pictures of the damage and ordered the parts we needed to fix the unit...the backing to the unit wasn't a perfect fit which is how we discovered the damage to a wood piece on the back and a bolt missing from the mid-panel. Long story short, after ordering a new backing and a bolt that was missing from the center of the unit, I called January 6th 2022 to check on the shipment (originally slated for mid December) and was told the parts won't arrive until April. Without my calling and inquiring about the parts Ashley Furniture played no part in resolving any issues with the entertainment center we bought. I cancelled my parts order and would never purchase from Ashley Furniture again. Their assembly was horrible and their customer service was of no use to resolving the issues with the unit.
January 2022 by MrCaba2
Ashton was great! He was very patient and thorough throughout the whole process. Will definitely work with him for future furniture purchases.
January 2022 by Alex Weiner
From start to finish Larry was our sales associate and to say that he was professional is an understatement. He personally communicated with me about every step of the process and even scheduled deliveries for me once the items were available. We were pleasantly surprised to receive our items much much sooner than expected and it really made for a perfect transition into our new home. We cannot thank Ashley and Larry enough for all of their help.
January 2022 by Nisa R
The last six months have been challenging with having to move. Today has been a day.I walked into Ashley and asked for Dana C. who was expecting me to finalize my order. By time I got to Ashley I already had the most stressful day. I get into the presence of Dana and immediately she picked up my energy and asked if I needed a hug. Do you believe I’m angels? Have you ever been in the presence of God and stayed there for a little bit?That was my experience at Ashley.God shows up for you through any1 and in any situation.** Oh and yes, I bought a beautiful sleeper sofa and a really fun swivel oversized chair. Alyssa was so kind on the phone and helped me price everything over the phone. She then told me to ask for Dana when I arrived at the store.Both encounters at this place have been genuine.Thank you ??
January 2022 by Michele Zamora
Bought the sofa and ottoman on 9/21, salesperson said wlll be received in 3 weeks and to call someone to pick up old sofa to be sure everything is clear. Well called in Oct, was told delivery in Nov. Called in Nov. Told December, Called in December delivery is now Jan. If I had old furniture picked up, there would have been nothing to sit on during the holidays. The reason on going with Ashley was for a speedy delivery and to have by holidays. No call to apologize or update, had to stay on the phone for 2hrs. Waiting for a representative, just to be told next month.3 months still haven't received. Do not recommend Ashley if you want your purchase in a reasonable time.
December 2021 by Sharon Schroeder
Nice salespeople and good selections
December 2021 by Melissa Scadina
Lianna was really professional, patient, and kind. I was glad she helped us! Ashton also came over and was super nice. The only reason I took off one star is because the manager and another woman there wore their masks below the nose, and the other woman had hers off a few times. I found that unprofessional.
October 2021 by Sophie Iglesia
Really disappointed with their customer service. Love their product, the choice they offer and the quality but our bed was delivered with several problems and we never heard back from them ... it's been 1 month
September 2021 by Andrea Herington
My experience at this store was great. My sales person Kabir was very knowledgeable and helpful. Because of new use of IPads the entire time I was in store was longer then anticipated but I got a great deal on a tempurpedic mattress with several additional items. Very happy with my new purchases.
September 2021 by Georgy Dranovskiy
Honestly I wouldn’t even give them a star, we ordered our couch in June. They told us 4-8 weeks which is fine, if that would be true. Then they told us august 5 and guess what…nobody even called or messaged us till we called them and asked where the couch was. Then they escalated it to the manager and gave us new dates, that they missed again. After that they called us and said September 9th. We already planned a vacation on that day so we gave them number of our friend who will be at our place waiting for the couch. The day comes they never called our friend to deliver the couch. Now all of the sudden the couch is gone and they have to make a new one. They are throwing us different dates and talking about November, then December and it keeps changing. Please think twice before ordering from them. We might need to take them to court. It’s been 4 months and we still sit on the floor.
September 2021 by Krista Brooker
DO NOT BUY FROM ASHLEY FURNITURE. They are liars and unreliable. They promised me that my couch would be delivered in 4-8 weeks. I ordered the couch in June and guess what? Still no couch. They have changed the delivery date from August to December to September to October to November. Each time they say it is in stock and they are ready to deliver it in 1-2 weeks then it is suddenly out of stock, so where does it go? No one has been able to tell me.Do not waste your time and money on this place. The workers are incompetent and lazy.
September 2021 by Pranamit Ray
A product was sold to me on August 29th by this store and was told that it will be shipped to me on Sept 4th and it might take up to 10 days from Sept 4th to be delivered. I was also told that i will be sent the tracking number via email but never received an email. Since Sept 14th i tried calling the store multiple times and no one ever answered. I drove to the store again on the 16th and then the store finally emailed me the tracking number on the 17th and seeing the status made me write the review. Screen shot is attached below.