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March 2024 by Sue R.
Last week, I spoke with someone from the call center and it was such a pleasure I had to leave a review. I had a lovely customer service experience with Brittany. She was knowledgeable, kind, and very polite. I am in the process of looking for somewhere else to bank and I think I found my new place. I will be moving over from Bank of America soon, as they have too many issues. Thank you to Brittany, I will be recommending this place to my daughter and grandson as well.
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March 2024 by Lefteye J.
They approved my application for membership then sent me an email stating they couldn't verify my employment, which I didn't use that to join so I sent them a snapshot of my membership to the financial fitness association. Then I get an email the next morning stating that they couldn't authenticate me so my membership was cancelled.
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March 2024 by Fmd K.
I have been a Meriwest Credin Union since they were own by IBM. Through the years I have meet different representatives. Everyone is so nice and friendly there. This time I am working with Charise and she is an excellent person to go to when I need any advise or any banking needs. She is extremely knowledgeable, helpful, patient and friendly. I hope that she is appreciated it and recognized by Meriwest Credit Union. Thank you Charise for your help!!
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February 2024 by Matt S.
Extraordinary service, strong depth of knowledge, amazingly responsive, very thorough and pleasant. This is a professional financial institution with heavy focus on customer satisfaction...
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January 2024 by Heather H.
Gigi Nguyen at Meriwest provided me with excellent customer service! my father had an account there and he passed away. she compassionately guided me through the process of closing out his accoun. She made a difficult time so much easier. I am very grateful and appreciative for her guidance.
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December 2023 by Mark T.
Manpreet provides an excellent customer service. She is very knowledgeable of the products available, understands the customer's needs, and very responsive whenever you need assistance. On top of that, her service always comes with a friendly welcoming feeling all the time. She is our "go to" banker and definitely a keeper. Meriwest is so lucky to have her! Thanks Manpreet.
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December 2023 by Stan I.
If you are a member of the Credit Union you must, must meet Manpreet Mand, Financial Services Representative. She handled a couple of transactions relating to my parents' account and our account so competently. She's a true professional you want on your side. I will always seek her guidance and professionalism. Stan I., member.
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December 2023 by Nathaniel C.
Always a great experience when I go in to this bank! Excellent customer service experience by Jennifer Barajas! Thank you!
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December 2023 by Becky G.
ManpoMand I love to come to her on all my banking services, I consider her my advisor when I need advice or any kind of services, She goes far and beyond to help me I always leave happy after I see her. Anyone needs a professional Financial representative Manpreet is the person to see. Highly recommended.
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December 2023 by Ivan P.
I sent an email to ask a simple, direct question about a CD that is due to expire. Instead of answering the question, they sent me an email so that I call them during work hours (when I'm busy at work) so that they answer the question. It feels like a way to delay things hoping that the response period expires and they can renew the CD at a bad rate. Other banks allow me to do everything online without having to call during work time, or keep the phone lines open until as late as 11.59pm so that people can call after work.
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December 2023 by Spencer R.
I had the pleasure of working with Charisse Roberts, and I can't express how impressed I am with her professionalism and dedication. Charisse took the time to guide my brother and me through the process of opening our first CD, patiently educating us on the nuances of financial literacy. Her focus on ensuring that we understood the importance of future financial planning was truly commendable. Charisse's warm and welcoming demeanor made the entire experience enjoyable, and it was evident that she prioritizes her clients' needs. I wholeheartedly recommend Charisse for anyone in search of a personal banker. Meriwest is fortunate to have her, and her leadership qualities make her the complete package. If you're seeking top-notch financial services, Charisse Roberts is the person you can trust.
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December 2023 by Adam P.
I would like to recommend this credit union to all people who are looking for a new bank or credit union the staff here are amazing and very professional since I've been a member Jenifer and Annette have provided me with the best costumer services and made me feel very welcome so shout out to those employees and thank you for your outstanding customer service
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November 2023 by Maile d.
I rarely give a review on yelp however, Manpreet Mand is an exception. She is definitely a Platinum member of the team at Meriwest Credit Union on Chesbro Ave in San Jose. If you are looking for an exceptional loan officer Manpreet Mand is your person. She has helped us to with at least four of our loans. We also introduced her to our family members and we are all completely so pleased with the products and loans that she gave us. When she was on vacation we tried other loan officers in the bank and we always had to cancel the process and wait for her to return. She is indeed the most knowledgeable banker at Meriwest. I highly recommend her for all your loan needs. She is the best. Thank you Manpreet......We love you!
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October 2023 by Dino Sr B.
Amazing service, the friendliest staff you've ever met, can't see how could ever get more than five stars. So thankful, I was connected with this branch has gone above and beyond in every way possible.
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October 2023 by Michael M.
Great crwdit union to do business with. They make things happen. Thanks to them, I am in my brand new Tesla.
