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February 2024 by Fredy Torres
5 days since I return an item and still haven’t get a refund today is last bussiness day just an FYI when you return something on this store I call my bank they told me is AutoZone not making available the funds this very upsetting I would not purchase anything from this store again.
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January 2024 by Tyler Goodrich
That Autozone is terrible
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January 2024 by James Hickey
Helpful
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November 2023 by J Bollo
Horrible place!!!
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September 2023 by Larry Cao
They don’t allow me return an item value $14, event I am member, they asked me work with their manager, ask me wait for a hr.
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July 2023 by alex carter
If there's one party to "crash", it's this AutoZone. You and a few friends can have a "smashing" good time. So pile 'em up! Er, I mean, pile on in, for the fender-bender special everyday! Theme music: "Transfusion" by Nervous Norvus.Photo credit: One of those unknown, unsung, never-recognized heroes on Reddit who are on the place, at the time, with their trusty phone. Whoever it is, if I ever meet you, I owe you a beer!
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July 2023 by Dana Dayutis
They are very polite and knowledgeable.If one doesn't have the answer they will lead you to the correct t person or assist you with whatever it is u need. Recommend 100%.
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July 2023 by Devender Babu
They helped me get check engine light diagnostic.
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July 2023 by Jessie Francisco
Employees are nice and very helpful
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April 2023 by B Lawrence (Bmoney)
I called to find out if they had a radiator for my car. The person told me yes, they had 1 and they told me $179. When I arrived, I told them year make model, and David said $349 or something close to that. I said the person on the phone told me $179. He asked who that was. I said I don't know. He said are you sure you called this store, because we don't even have one in stock, Alum Rock store has one, but it's $349. ( I was so upset, I don't remember exactly how much it was listed as, over $300 though). He continued to give me a hard time about employee names and was being evasive answering my questions about who it could have been that told me the price and that they had the part in stock, so I asked to speak to a manager. He told me he and the other guy working were the managers and he asked, " did I want to talk to one?" I said yes. And yes, if you're thinking that doesn't make sense for him to ask me if I wanted to speak to one, if he IS a manager already. The "other" manager came over and looked up the year, make, model and told me the same info about price, etc. So I left.
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April 2023 by roberto prado jr
Takes a long time to get help
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April 2023 by B Lawrence
I called to find out if they had a radiator for my car. The person told me yes, they had 1 and they told me $179. When I arrived, I told them year make model, and David said $349 or something close to that. I said the person on the phone told me $179. He asked who that was. I said I don't know. He said are you sure you called this store, because we don't even have one in stock, Alum Rock store has one, but it's $349. ( I was so upset, I don't remember exactly how much it was listed as, over $300 though). He continued to give me a hard time about employee names and was being evasive answering my questions about who it could have been that told me the price and that they had the part in stock, so I asked to speak to a manager. He told me he and the other guy working were the managers and he asked, " did I want to talk to one?" I said yes. And yes, if you're thinking that doesn't make sense for him to ask me if I wanted to speak to one, if he IS a manager already. The "other" manager came over and looked up the year, make, model and told me the same info about price, etc. So I left.
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March 2023 by Andrew Rodriguez
I needed to change my windshield wipers real quick with the rain in San Jose. I asked a gentleman at the register and got an immediate response, he couldn't help. Or he didn't know how. I went back in and asked another representative and Ronaldo was able to help me right away, no questions asked. Very much appreciated, he needs a raise!
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March 2023 by Elaine K
This review is for Edward, who helped me today (3/15/22) and was extremely patient with a difficult key battery change on a Mercedes fob that he had never seen before. His colleague tried to send me to another AutoZone because he was unsure of how to change the battery. I am glad Edward was able to step in and carefully figure it out (his colleague tried using a box cutter to pry the fob open and I just about died).Edward has excellent customer service skills and is an asset to this AutoZone (Capitol/Story).
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March 2023 by NaNa A.
I made the trade my ID for the diagnostic machine to check my car. When I came back in I had to wait another 20 minutes in line and the ID slipped my mind and the employees mind obviously so I left it. Had to go back the next day luckily they still had it.
