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November 2023 by Aaron Singh
Guy made it super easy and also gave me tips on what I should do from here. Easiest 5 stars of my life.And yes his name is actually G U Y.
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October 2023 by Daniel Martinez
So this is my story. I got an accident this morning. Call Bbb and Auto into the guy came in 45 minutes. It was fast explain to me exactly what to do. Next step to fix my car. He was polite overall great service thank you guys.
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October 2023 by william cleek
I unfortunately didn't check yelp before I called B.B Auto & Tow for help towing my car. At first I was excited with a fair quote to tow my car 2.5 miles for $80 when I called last night. They told me they will be there at 10am and to please be there with the key. My ex husband gets there at 9:45am and waits until 10:05am to check on the timing of the tow truck. They put me on hold for 5 mins, then transfer me, then get told the original quote was the wrong price and instead will be $125... I explain how that's not fair to change things at the last second and was just calling to check how much longer just so I am aware if I can get food if going to be a long time and am getting told they won't get there until 11am and is only if I am ok with the higher price. Get put on hold a few more minutes and then told we'll it's actually supposed to be $140 but they are going to do it for $125 to be as if I feel like I got a discount when is already over 50% higher than original quote. End up having my hands tied and agree to the increase and am promised they will be there before 11am. At 11:06am I call again to check how much longer and emphasize I have an 8 year old son and a puppy in the car, to please be honest and let me know how much longer since I felt lied to multiple times already. They told me 30 more minutes due to traffic. It's Sunday and not a lot of traffic so doesn't make any sense.... End up calling back 30 more minutes later since hasn't arrived and ask for an update, get put on hold and get told will be another 30 minutes. At that time I ask them to cancel since are so far off the truth and already almost 2 hours late on a Sunday with low traffic. Ended up cancelling my credit card so they wouldn't falsely charge my card like I end led up reading has happened to other people in their yelp reviews. 2 hours late the tow truck by another company that B.B tow must have farmed things out to shows up. My ex husband uses his credit card and moves forward with the tow with a nice guy from a completely different company.. they tell him they didn't get dispatched until 45 minutes earlier. So sounds like B.B tow just completely dropped the ball or they got greedy and took another call that made them extra money. Either way major headaches and poor son and puppy starving in the car waiting because lack of honesty. Be honest, if going to be 1-2 hours then people plan for that. When people aren't given a window, then promised 30 minutes, then again in 30 minutes, and a third time again 30 minutes is a absolute joke and completely disrespectful. Any icing on the cake is the price increase after they are already late for the time agreed pick up. All I can say is wow I have literally never been so disappointed in my life. Manny is the name of the guy who lied multiple times and I hope he learns from this but doubt it unfortunately.
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October 2023 by jose don't worry
Communication with the company was great. I left my car unattended was instruction out to my vehicle back to Oakland great job I do recommend it.
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October 2023 by David Greenberg
Service was excellent by nick he was polite and very good with what he was doing thx
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June 2023 by Katheryn MacLeod
Martin C was the absolute best angel on the road who saved me and made this whole process so much better than it could have been. Thank you. Thank you ???Service: Car towing
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June 2023 by Pablo Mendoza
Martin .c most wonderful tow truck driver #1 .Towed Tesla from A to B explained to me all about the special equipment highly recommended him .Service: Special vehicle towing
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May 2023 by Toni Kerraine
The guy was super quiet towing me to the dealer the James
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April 2023 by Geoff Portman
Great job by lee replaying my battery today ?
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August 2022 by Thelma F.
Do not use this tow company. I had them tow my Porsche 911 on 4/29. The company they contracted out to tow my vehicle towed it incorrectly and caused $2k damage to my vehicle. I filed a claim on 5/20. Received a reference number. I sent them pics, receipts and have not heard back from anyone. Now when I call they hang up on me. Extremely bad customer service and business ethics.
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July 2022 by Dan O.
Shady business regarding pricing quoted over the phone vs price they try to charge after service. I locked my car key in my car, parked outside my house. My insurance quoted me $95, so I decided to google and see if any locals were cheaper. B.B had an ad on google that popped up so I called them When I asked the woman on the phone (the dispatcher) how much it would cost, she said it depends on the make and model and was up to the driver who comes out to do the final charge but it could be anywhere from $85-$135 So I asked her if I gave her the make and models could she give me a quote. She quoted me $85 after giving her the make and model. I gave them my credit card number over the phone as a deposit/hold sort of thing (probably a huge mistake and I was thinking about that, but wasn't too worried, card providers are good about fraud sort of stuff) The guy came out pretty quickly, about an hour. My first mistake was not confirming how much he would charge, he just kind of went for it getting the car open. It took him literally less than one minute to open the car. Great! Then he goes to charge me. Asks if I mind using Venmo? Fine, no problem. I ask him how much, he says $135. Uh oh. I told him the dispatcher quoted me $85, he said the car make and model was not an $85 unlock, whatever whatever. I tried to call the dispatcher I originally called, using the phone number I originally called, and they didn't pick up, TWICE. The first time I called it was instantly auto answered by a machine with no rings and then redirected to a person. While this was happening, each call went through the usual 6-7 rings and then went to voicemail. The guy who unlocked my car, his phone range each time I called. To the driver's credit, he was friendly and nice but he seemed frustrated too. He also wasn't sure why his phone was ringing when I called. But clearly dispatch was playing games and knew something was up, they misquoted me, knew this would happen, etc etc. I told him I would pay him $100 just to avoid wasting any more of my own time. He said if I wanted to, we could put my key back inside my car and I could call a different $85 locksmith. He also said "hold on" and started tapping away on his phone, presumably contacting dispatch. I told him my insurance quoted me $95, the only reason I used them was because they quoted me $85, and yeah if he wanted to put my key back in my car, yeah I will put the key back in the car and call my insurance again and he can have wasted an hour of his day 30 seconds later he said "they said $100 is fine" Venmod him $100, canceled the credit card I gave to the dispatcher over the phone as a deposit, and learned a lesson. Always check yelp first, always confirm pricing. Shady dishonest business
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January 2022 by James Troxel
They said they would be there in 45 min. Waited 3 hours driver was cool dispatcher kept telling me 25 min.Service: Car towing
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December 2021 by Bob L.
Bb auto does not keep their word for price vs waiting time. I was told that 120dollar for 45-60 mins and 100dollar for 60-90min. Eventually i was charged 120 for longer than 90 mins wait. Tried to argue for refund extra money I paid, since not get the service I paid for. The supervisor kept beating around the bush, saying ok we can fix this later since financial was off today, no answer call next day. At end of the week, the supervisor just denied what she claimed. Definitely it is not a trustworthy towing company.
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November 2021 by Deichae Covello
Wasn't cheap but they worked with our budget and got the job done in a timely manner. Professional and reliable
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September 2021 by Yvette F.
Never showed up and THEY ARE STILL TRYING to charge my card for the services that never arrived. The estimated arrival time was 35-45 minutes for a jumpstart. After waiting for an hour in the middle of the night, i called back and received a disconnected dial. Called back several times only to receive the same dial tone. Still haven't been able to reach anyone. PLEASE DONT USE THIS SERVICE.
