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February 2024 by Ernesto R.
The worst Bank of America I ever visited, no teller services every time says we don't have system or no one is available to attent and the two only people working in this bank are very rude, absolute the worst bank of america to visit.
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November 2023 by Kieu T.
the Vietnamese woman employee , I think her name is Han Vu, is very rude and disrespectful and she said she would help me with something and complete the task to resolve my issue but never did, I feel lied to, especially since I drove fifty minutes to get here
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August 2023 by Chess L.
Website says free notary services. Made me come three times and still didn't get my lease notarized. First time made an appointment online for the afternoon to get my lease notarized but was told the proper notary took the day off. They told me to come back the next day. Made another appointment and when I arrived they told me they cannot help me because my lease document was not complete and I didn't have a witness and it's for BOA documents only. They were not professional and asked me if I had a notarial certificate, a proper notary is supposed to have that and provide it themselves. Not helpful at all and wasted my time.
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January 2023 by Raymond C.
I was hesitant to book an appointment here after reading all of the reviews, and didn't have much choice because most other nearby banks were fully booked weeks out. I can't speak for all transactions, but I can give my experience. Although I wasn't greeted, I walked up to a teller (of the three total on a Monday morning) and asked about an appointment, where I was gestured to their seating. Being not too busy, I was quickly helped out by Tam, who resolved my issue pretty quick and I was out in 10 minutes. Overall staff were cordial and swift. I was surprised this location has such bad reviews but maybe I came in at the right time.
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January 2022 by Carlos Z.
We have a business account with this bank , sometimes we need to run errands to a quickest way possible, but making a deposit to this bank is a long wait a least 30 mins, only 2 tellers and many customer in the line . I'm thinking to serious to close this account with them and choose another more convenience bank like chase they are fast and very friendly .
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April 2021 by Hector C.
This place has plenty of tellers but move at a snails pace it took me 45 minutes to baje a deposit and get cash back on a line of 8 people
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February 2021 by Nick A.
By far the worst bank you can bank at. I really don't know why people continue to bank here as someone in the banking industry, they do not care for their customers. Poor management, by far the worst customer service, and they literally have 1 teller at lunch time. I only come here as my landlord lives in China and wants me to deposit into their account here. Do some research and go to either a credit union or another big bank.
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September 2020 by Vinod P.
THE WORST Banking experience ever !! They really don't care what you are asking and they will say what they want to. They talk to each other in their language and least bothered to address your needs. I am a BoA customer for past 12 years and I am going to close all my accounts soon. Thanks for helping me make this decision
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May 2020 by Javier C.
The bank teller "Quang" was so rude. He had a snarky attitude and the threw my card and ID super unprofessionally. This is one of the worst banks of America locations. I just go here cus it's near my house and I'm usually busy. You guys need to step up your game. A long line and only 2-3 tellers? Really? Then the teller I get it rude and snarky. Terrible and unprofessional
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September 2019 by Meri C.
I've been having this bank for almost 14 years and just starting last month they start taking away money for any reason, saying that when I deposit the atm don't read the checks or read it twice etc etc and all the times taking away money from my account just the last time was -580 dls and the letter they send me was not enough info Just now they just taking away 100 dls and I'm in line with customer service for almost 20 min and she can't tell me the reason
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September 2019 by Michael L.
This bank is so trash. Came in on a Wednesday to wire some money. Nobody in line, had to sit there and wait 45 minutes because they only have one person that can wire. I guess there is a reason it got all these bad reviews.
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September 2019 by Christina N.
This review is from my mother. She went into BofA because she had trouble signing onto her online account. Turns out that it wasn't active because she hasn't signed in for so long. The Banker (a Vietnamese guy- she didn't get his name) at BofA helped her so much!! He was extremely nice enough to DL the BofA app on her phone! and told her to just sign on at home. So helpful! She was very pleased with his service! Thank you for making my mom happy!!
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August 2019 by Jamie T.
It is terrible. This bank hire all Vietnamese. One of the agent name is Le an does not know how to update the information on my account and lie.
