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January 2024 by Chris B.
Have gone to this branch several times and they clearly don't care about the customer. The branch now only has ONE teller and they are basically in a closet out of view. Each time I have gone to the branch since they have eliminated the tellers the quickest I have gotten out of the branch is 30 minutes and I was first in line waiting for the one teller to finish with the customer they were "helping". If you are in a hurry, do not do anything with this branch and if you have to do your banking there bring your lunch or a snack! If I could give less than one star, I would!
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November 2023 by Michelle T.
This place did a remodel, and they only have one teller who is rude first of all if they had such a problem with my change deposit why did the person who greeted me not tell me to go to a different location only the rude teller had a problem doing her job . . I made a deposit to my business account in wrapped change and she told me not to come here to make these kind of deposits because it's a small location in a unprofessional and rude way plus her eye rolls ... I told her if I know they down sides I wouldn't have came to this location. She try to say I don't need to be defensive I wasn't being defensive it was something she didn't even need to say ... Maybe a hello or a how is your day before the eye rolling and unnecessary remarks would have been appreciated. This was my last attempted to use my neighborhood Bank of America . The last time I came here I used the out side atm for a withdrawal and didn't received the money I was trying to withdraw so I went in side and a different rude worker told me she can't do anything they lack customer service. So yeah she's right I rather drive the inconvenience to get better customer service .
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October 2023 by Alex E.
Since the remodel, this location is abismal. One teller only now. The line is 6-7 people deep at a time, and takes 20-30 minutes to be helped. The manager is nonchalant, just standing around and telling people this is the way it is. Other agents just sitting at their desks, not trying to help or assist people in anyway. If this is the way this location is now, they should have just closed it. Go to Lincoln if you want to actually get customer service.
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April 2023 by Teri A.
Recently I started banking with BofA and this location is the best! Plenty of easy parking and the service is great. No wait to speak with someone or to make a payment.
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September 2021 by Google user
Wildly inconsistent to tell whether there will actually be cash to dispense at this atm. The financial center has been closed since the onset of covid and the help line takes 45 min for an answer that would take 5 in person. Not much faith my financial institution.
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August 2021 by Ter L.
This BOA is conveniently located not too far from work and on the way for me stop by on the way home. I'm not sure if there is any assistance available inside of the branch and as many times as I've visited, I've never seen anyone enter or exit the establishment. My trips to the bank are strictly for the atms. There are 2 atm machines available and depending on your luck and time of arrival, there can be a looong looooong wait ahead of you. Be patient, keep your distance, & please remember to be courteous to those around you. FYI- if I can hear you breathing, you are definitely standing waaaay too close. 2 stars simply because it does the trick whenever I'm in need.
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January 2021 by Ryan Zimbauer
Wildly inconsistent to tell whether there will actually be cash to dispense at this atm. The financial center has been closed since the onset of covid and the help line takes 45 min for an answer that would take 5 in person. Not much faith my financial institution.
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November 2019 by Ephraim P.
Alexis Sky is a wonderful relationship banker, I came in with an avalanche of questions and she handled every question so professionally, she help me tremendously to become more aware of my balances and was really nice. Also the bank manager Mr. Parks was very kind and greeted me so nicely, he offered me water while I waited and assisted me in a Proffessional manner. Time wise was excellent as well. Five stars all the way.
