-
November 2023 by Jarucha Sutter
I really like the service at this bank. I think every employees care about customers need, such as my family uses the services. We feel this bank-blanch is family friendly.The manager quickly resolved any issues for me. He is very professional and knowledgeable. Manager is the best! I was impressed his working. I would like to recommend that if anyone want to do your business at this bank you won’t be disappointed. Because they are excellent customers service team!
-
October 2023 by Bok Choy
I was trying to activate the card I was sent from Band of America for unemployment so I walked to the local branch for assistance. They told me I must call the number on the card as they were unable to help. I left and called the number. The phone call took 25 minutes and at the end, the representative said I must take 2 forms of ID to the local branch for assistance. I returned to Bank of America and a representative seemed like they were going to help this time... or so I thought. They dialed a number and passed me their phone. I waited on hold for 5 minutes before the call was dropped. The staff were not helpful at all and my card is still not active. Thanks for the quality customer service, Bank of America!
-
March 2023 by Leo R
Staffs were really helpfull to open new account and please book an appointment early or you have to wait till their availability.
-
December 2022 by Margaret sarabia
Great customer serviceThank You
-
August 2022 by Jaime Hernandez
Says they open at 10 am it's 10:58 doors are locked no one in sight. I hope they all get in trouble and get fired!!!unprofessional bank of america!!! After this week I will no longer do business with bank of america especially this one
-
January 2022 by Yesenia Ramos
If i could give them a 0 i would. Bank of America is the worst most predatory bank I have ever worked with. They are disgusting and take advantage of vulnerable people. Do not use them. They are not friendly or thoughtful.
-
March 2021 by Brenda B.
So disappointed with their services. The customer service rep told me that I have to upgrade my bank account in order to use my debit card. A new debit card was issued to me at this bank and the customer service rep helped me with my check deposit using that new debit card. In fact, she opened another new saving account for me and transferred all my saving to that new account without letting me know. Also, she took my previous debit card. I wonder if this is a fraud? How could a bank closes the account owner's saving account and transfers all the money in that saving account to a new a account without letting the account owner knows? After this incident, I called Bank of America, none of the customer service rep can help me. No one can really tell me where my saving is being transferred and where my check is deposited. The only thing they told me is "WAIT".
-
January 2021 by Tony B.
I've been using this location for at least 10-15 years but I wish I had a better choice. Do select a different BofA location as this corner does not have the customer access . There are a handful of parking spots under building but they all seem to be taken even when the bank is empty. I'm never comfortable using the outdoor ATMs with all the homeless nearby. National call center support is friendly but be prepared to wait even if you are a "preferred" customer . I think I waited 40 minutes and did not get any assistance today. Counter and Desk Loan Staff is always quite friendly. Good luck getting into your safe deposit box during Covid as it's a two day wait just to get someone to call you to make an appointment.
-
September 2020 by Joe Wells
Only bank I’ve been to that turns away military veterans trying to make change.
-
July 2020 by Naj Qazi
It's all boarded up and closed
-
June 2020 by Danie Nylander
Can you put cash in the ATM!!!! It's been empty since Sunday.
-
March 2020 by Obadiah Lewis
I just came from a bank of America at 99 south 4th Street to get a replacement card. The bank was empty and I was still waiting. I asked for help, and the girl said he was doing work he didn't do Saturday. I replied who's problem is that and was asked to leave. This is discrimination and I'm calling an attorney.
-
March 2020 by Aly R.
3 stars because theyre my bank, but minus 2 for how they staff. Is it just me or do majority of bank of america locations have a random greeter and a manager behind the desk who just stare at you and never help? I always seem to go when they employ 1-2 people to actually work as tellers and always 5-10 people in line. I could care less what you come to the bank for but at least make the other statf and management versatile. When you come in on a saturday and they have someone sitting behind new accounts and mortgage without anyone there why cant they go be a teller? The dublin, ca, san leandro, ca and oakland, ca locations are the same as the san jose locations. Its like bank of america pays for staff but never anyone to be a teller. I keep the account because ive been with them 10 years and travel a lot so their multiple locations are convenient but doesnt make sense why 3-4 tellers cant be employed at once during opening and closing hours. Its guaranteed if you show up during the week when they open they are busy, when you come an hour before closing they are busy, saturday they are packed!
-
March 2020 by Coa Coa Puff
There should be more than one person helping people on a Tuesday. The support is too slow.
-
February 2020 by Silvia T.
This is the worse Bank of America branch is all over Santa Clara county. Don't waste your time to come here. All the Employees always refer me to go to a different branch to get some assistance. Sucks because they give Bank of America Bank overs a bad reputation. Bank of America is actually a good bank but this branch sucks
