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February 2024 by Oscar Rojas Ponce
Few servers at the window
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December 2023 by My Huynh
The teller guy name Luis Pantoja he doesn’t has any customer skill and not knowing any thing. I cashed my check and try to deposit which my account has enough money co cover the chệch and he said I can’t dep. The cash he gave me and he said he is a manager, make sure when you in that branch do not go to him
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July 2023 by Daniel Jimenez
Rey helped me, we gave him a 10 for his very good service.
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July 2023 by Obi Singh
How is this branch still in business? They have no respect for customers and treat them like second citizens. Get off your high horse, know that you are here to help customers not make banking difficult for them. Additionally, they are always backlogged with several employees taking multiple breaks during the day. If this continues, this banking operation should not be bailed out. And stop writing a canned response to all the negative reviews. Fix your problems at the branch rather than writing a canned response to customers. Customers expect results not empty promises.
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July 2023 by Hoabie S.
How is this branch still in business? They have no respect for customers and treat them like second citizens. Get off your high horse, know that you are here to help customers not make banking difficult for them. Additionally, they are always backlogged with several employees taking multiple breaks during the day. If this continues, this banking operation should not be bailed out. And stop writing a canned response to all the negative reviews. Fix your problems at the branch rather than writing a canned response to customers. Customers expect results not empty promises.
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June 2023 by Rita B.
After going to numerous branches in San Jose to resolve an issue and it remaining at a standstill, I decided to take my client in to this branch. We were quickly greeted and Jennifer Montes de Oca immediately offered to help. We felt at ease with her and she went above and beyond to make sure this issue was resolved for my client. We had been trying to fix this situation since October. Within 30 minutes everything was resolved and we were on our way. I cannot recommend her enough.
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January 2023 by michel gutierrez
This bank has terrible service, all the people working there have terrible attitude. Waited here for over 45 minutes and nothing when there was employees doing absolutely nothing but standing.
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December 2022 by michel g.
This Bank of America doesn't even deserve one star. I have been waiting for over 45 mins and No one was able to help me and made me come back and forth. Terrible service, there was clearly available employees to help but was just standing there doing absolutely nothing. This bank has terrible customer service. Everyone is there To help us and not to mention the Attitude of a lady there. It doesn't matter how well prepared they are if they don't have customer service they are useless. Bank of America really needs to work on this.
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November 2022 by Gary Xiao
Worst BOA branch and poorest management I have ever seen. Avoid this bank unless you are Latino.
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October 2022 by Gijon Ibañez
very bad service there are not enough staff and the workers are only talking about personal things
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October 2022 by rocio meza
Employees chatting and not working and the line get longer and longer. They act like they are in title of something..just do your job.
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October 2022 by family live in rv
very bad service there are not enough staff and the workers are only talking about personal things
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October 2022 by Norah T.
Omg too dirty and unprofessional like a night market.
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May 2022 by Umesh Sagar
We had appointment on Saturday at 9:30 am and when we reached, we came to know that they were short on staff and did not have any plan to open branch on time so all the appointment’s were assumed cancelled by branch without notification to customers.
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March 2022 by Carlos Z.
Go to hell Bank of America , I work for a business and every time I need to make a deposit is a night mare , I been waiting patiently 30 mins and still a long line and only 1 cashier
