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January 2024 by M p
Extremely slow, no bathrooms for customers while you wait forever. Tellers can't do a simple job of cashing a check without having to get a manager.
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January 2024 by annmia shop
Nice service
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October 2023 by Judy V.
IF I COULD RATE 0 I would , they should really work on there customer service skills.
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September 2023 by Leone Morningstar
People there are not willing to help at all.
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September 2023 by Christy M.
Worse bank ever. The branch manager even worse. She said "either we close (the bank) or you have to wait" that is how she talked back to the customer when they complain the line is so long, and there is only 1 teller. What kind of service is that. I will never come back to this location again and will open my account to other bank.
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July 2023 by Ray M
Rude no customer service care
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July 2023 by Kevin Cordero
This is the place for you if you want to waste your time waiting. A teller checked me in to meet with a banker and asked me to sit on some random chair near the exit to wait for a banker to call me. Spent more than half an hour watching bankers pace around the bank and others chatting on the desk amongst the desk not following up on their queue or paying attention to their environment.One of the bankers went up to one of the people waiting in the teller line and proceeded to help them instead when I've been waiting for a while already.Pointless check-in system when their own staff don't follow it. Went to another location and I was helped immediately. Finished my business with less time than I spent waiting here. Go anywhere else but this location.
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April 2023 by Karina Rivera
Mortgage Loan. I had scheduled an appointment 3 weeks in advance for the rude and unprofessional (Indian I believe) to lie in my face. He said he had called me for four days to change my appointment and I didn't answer. He lied. Now he calls me to apologize with his arrogant attitude since he know BoA will not do anything to him.
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February 2023 by Jagdeep Sandhu
Working Electrify America EV chargers!
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February 2023 by Adam Z.
This location is so AWFUL and so UNORGANIZED. If it was up to me I wouldn't even give them one star, employees here are so RUDE and have a problem of helping guest that have EDD. The employees are all on their phones while lines are out to the door with only two cashiers working. They throw money at you, as while as change, and roll their eyes when you ask them for a money envelope. I live less then 5 minutes away from this location and I'll never visit this location AGAIN. I didn't even have a yelp app but I downloaded the app to share my horrible experiences here. Corporate office should really do a secret shopper so they could experience their rudeness first hand and do something about this location maybe more trainings or get a whole new staff group.
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January 2023 by DieCryRetry
Horrible management. Avoid unless you really have no other choice.
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October 2022 by Brahmdev Singh
Bad service don’t recommend
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April 2022 by Carlos Estrada
Worst bank ever when talking about how long it takes to get out of there, it took 2hrs to get service
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December 2021 by Cameron C.
Non existing customer service. Wasted 40 minutes of my day to cash a check they refused to cash even though I have an account and check was payable to me. Amazing how my own financial institution has less services to offer me than a liquor store.
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November 2021 by Hovan Liu
Brenda was awesome. She was super nice and the entire process went smoothly. Was supposed to receive a text to leave feedback for her but never got it. Nonetheless, service was great and thanks a lot Brenda!
