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April 2025 by Chuck Kuhn
Plenty of parking, someone always near entrance and pleasant greetings.
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January 2025 by David Markevitch
The only place open within a reasonable perimeter and understaffed. Also the attendant was extremely rude when I expressed my surprise with the 45-minute wait. Don’t bother going if you are looking for customer service.
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September 2024 by 小强
wafaa is a very good bank staff, very patient, friendly and professional, thank you for helping me apply for a credit card
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September 2024 by rui xu
very rude staff. No greetings from the front desk.
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March 2024 by S C
Took over 45 mins just to make a withdrawal with a teller and there were about 20 people in line behind me. Need to get another teller and at least be a little more friendly when you finally get to the window for customer service
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January 2024 by Tara Hashemi
This has been my go-to branch for 10+ years. It was close to my house until a few years ago and I still kept coming here out of habit even when I moved to a different city.Today I stopped by to request a letter to be signed by the bank so I could receive funds from overseas (stolen jewelry in a French hotel, was finally being reimbursed by the hotel insurance), I waited in the usual queue and explained the situation to a teller and they advised me to wait in the lobby. I asked the teller if they were going to notify someone to tend to me and they mentioned someone was going to notice me. I guess ok so far.I sat down and someone from one of the rooms walked out to see what I needed, I again explained the situation and the person asked for the letter. I told them I have an email version and can email the form to the associate for them to fill and sign. They said no they couldn't print it for me, I was a bit surprised and taken back, as this was a one-pager and my request wasn't outrageous. I asked one more time emphasizing that it was only one page and I was told no again. And I left.I am leaving a neutral review since the same afternoon in a different branch (Castro Street in San Francisco), the branch manager printed and signed my form with no issue, and wanted to help me as much as possible. Hoping this branch adopts a better customer service as well.
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November 2023 by scott burgess
Wow. I read all these bad reviews and I wonder if it's that bad why these people continue to do business there, I go there only occasionally. It is not my primary bank yet im always treated very well there by everyone. Have visited this bank probably 50 times over the years and interacted with numerous employees and never an issue at all, they hv all been helpful, pleasent and efficent.
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August 2023 by Scott Fitzpatrick
Full service full staff
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August 2023 by Kalyan S
Professional and courageous staff. Jazmin is pleasant to work with!
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August 2023 by Hoongsun Im
Typical BoA.
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June 2023 by Thalia
Very kind and helpful I was in and out no issues!
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January 2023 by James Plascencia
Customer service not their strong point and even if you bank with BOA they will not cash other bank checks
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December 2022 by Jade Smith
I got a new Atm card and went to this place. Then I was told to go back home and calling main BOA number. Then the phone service directed me back to a local office. Back and forth just to change a PIN. Then long waiting time in the office to see a banker.
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November 2022 by Alay Shah
Worst ever bankers, not human. No call back ever. No space without appointment. I have been asking for an appointment since last 3 months. 5 voicemail - 0 returned. 3 emails, 0 response.And yes, they won't even recognize you if you worked with them yesterday.Too arrogant to work with. Try your luck here or invest your time in other branches.
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November 2022 by Giovanni Finney-Long
Quick access to atms, staff inside to help set up accounts etc, no longer have available lock boxes and usually a short line inside that's significantly longer near closing. 4 atms outside so you don't necessarily have to enter to withdraw / deposit. Also has a security guard outside always for safety. Conveniently has atm only parking next to the disabled parking right in front.
