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April 2024 by Satya Narayan
When you enter the bank there is nobody to assist you
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April 2024 by Olga
Chris is such a beautiful lady she lifts the spirits and you’ll leave with a comedian that made your day :)
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March 2024 by Maks Lavrinec
I so appreciate Naser Mousavi for fast and professional job. Very good place.
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March 2024 by T
ATM ate my deposit ??♂️
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December 2023 by Skits
Young bro with the hair be out of pocket hate dealing with idiots who dont try to work with there customers i swear BOF has some of the worst customer service
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October 2023 by Emmanuel Amador
Thank goodness most of these jobs will be replaced by AI. That’s all.
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October 2023 by Meghan Mendez
I was just there with my mom opening a business account, Susan who helped us with letting us know what offers/ options they had for us, she also explained very well the break down with the options. She was great with us and answering everything we asked and wanted to know. She took her time as well to make sure everything was great when opening the account, her service is amazing and she also is bilingual which is so helpful. If you ever go there to open a business account with Bank of America, make sure you ask for her and she’ll make it super easy if you have everything they need!!!
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October 2023 by Ahn Tony
Brought b of a check and tried to cashing, but denied.I have checking, saving and credit card with b of a.Guy name Joseph came to refused check cashing with strong accent.Bad customer service specially him.Making me thinking to change all my banking services to other bank.
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October 2023 by Sophia C.
How is Joseph a manager?! He is the most disrespectful, rude person I have ever encountered in customer service. I have come here on multiple occasions to cash checks and there is always some new reason of why BofA doesn't cash checks... what?! Why would a bank not cash checks?! They will say the signatures are fake or make up some random rules of why they don't cash checks. I go to a different BofA right after with absolutely NO PROBLEMS! I can't even explain how weird this BofA is with all the problems they cause but something sketch is going on there!Joseph needs to be fired ASAP!
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August 2023 by Karen R.
Subpar customer service. I didn't have an appointment, true. I did have all my paperwork to update information regarding a trust. Manager didn't want to get his hands dirty to spend 5 minutes updating the required information. He told me to make an appointment for tomorrow, come back later. He also said I could call the institution to update the needed information. I went back to my car, reread the email. The email did not provide an option to call. According to the email, it was to be an in person meeting. So .... We'll got in my car, drove to the Almaden branch and was helped immediately. In about 5-6 minutes I accomplished my goal of updating the information and on my way home. People like J. Ortiz give BofA a bad rap
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July 2023 by Frank Gavin
Bank of America blossom Hill is only useful for the most basic banking. I tried to cash u.s. savings bonds into my account yesterday and they wouldn't do it. I went a mile away and went to US Bank in the Nob Hill supermarket and they did it instantly and painlessly. I have had other problems with other branches of Bank of America over the years. The other reviewers are correct... Younger people should get a relationship with a real bank. It will pay off later on when your finances get more complicated.
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July 2023 by kerry gordon
Bank of America especially this branch is by far the most unconventional way of modern banking and customer service. They provided the most difficult banking on the planet. If your looking for complicated banking this is the bank for you. They have the most fees and problems of any bank. The reason the teller lines are so long is because there too bust harassing and making it as difficult as possible for anyone to access there cash. They have an incompetent staff trained and ran by a more incompetent manager. Wake up BofA there a reason why you have a 2.5 star ratings. Do as I done. Close your account and go bank with a normal bank. Anyone is better then these goof balls at bank of America. Bad enough when your a terrible bank , even worse when your staff is even worse then the bank you represent at this branch.
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July 2023 by Thomas Le
Quick. Professional. Well trained staff. An attentive and professional manager (thanks Ariana). Spanish speaking available. Very clean office environment. A Starbucks café next door. This is a great BOA branch.
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May 2023 by Karina Ribeiro
10:40am on a Saturday (04/22), I went to the bank, and the teller was Joseph, as I go every Saturday to BofA (not the same branch), this past Saturday wasn’t different, I went to cash a check, knew everything, gave my ID, check, put my pin, when he started questioning the check, who gave me the check, the signature in the check, when I answered and said I come to BofA every Saturday, he started questioning me, implying that I was lying, he couldn’t cash my check, the bank was full, very embarrassing for me, the teller implying a long time customer would have forged a check. This other person Ariana, tried to interfere, but he had embarrassed me enough by that time. I don’t know what was his deal, if because I have accent, he treated me differently, but definitely he is very unprofessional. He needs to be trained to work with people and have professional courtesy, respect for your customers.
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May 2023 by Lil_luminati.69
Susana is the best! ?A very friendly and well qualified person for what they do shows their experience and good practices
