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November 2023 by Cal Smith
I can not remember when I've experienced this level of customer service... from the manager to the "Tellers" everyone has been and so helpful and professional towards me. Tereza Yossef, in particular, has taken the time to follow-up on my familiarity with the mobile App to the timely receipt of my ATM card. Since opening my account in August, she has answered all my questions and concerns. For the first time in my life, I'm wearing a "smile" on my heart as I face my current financial hardships. Thank you, Teresa, and thank you, "Bank of America" ...
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October 2023 by Zhongqi Cheng
Very slow
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July 2023 by Frank Gavin
Went in this BofA to cash my savings bonds and the bank wouldn't do it so I went to my other Bank - US Bank - on Santa Teresa in Nob Hill supermarket and they were much more helpful, accepting deposits of my savings bonds instantly without questions.
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November 2020 by Brody Murphy
Is this place abandoned? It’s absolutely disgusting to have to be literally surrounded by garbage. Not to mention it seems rather disrespectful to the customers who use this location. Either clean up your trash or put boards up on the windows because right now it looks like a squatter lives here. Not even any security on site anymore. Shameful.
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November 2020 by Ash Foroudi
They have closed this branch for months even though many places are allowed to reopen. We can not get a hold of anyone for help. Seems like BOFA is cheap and trying to save money by closing certain branches and not paying their employees in the name of pandemic. It's not like the bank is not making money. They have the worst rates and highest charges.
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July 2020 by Bennett Dierckman
When trying to explain to Rudy Perez (the VP Small Business Banker) that my small business was unable to sign up for the SBA's PPP program due to the Bank of America Portal requiring documents that only Big Small Businesses could file. I contacted a financial assistant at this location whom told me Rudy would return my call so I could explain that my organization was getting left behind. He was on vacation for over a week but they had me trying to call them anyway. A different assistant at this branch location later confirmed this. This instance resulted in more interactions at more branches during the pandemic. Yes, the program was "Self Help" but we were so small, we couldn't even help ourselves to it due to BoA IT shortfalls (only accepting some tax forms, excluding a fair amount of small business types due to their formation)Very disappointing because this is only the beginning of this Saga.See the Oakridge Mall Location for what happened next!
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June 2020 by Sanjeev Sharma
I go there everyday, Branch is closed.want to access my Save BOX, No help form anyone. No comment regarding when will this open. No Idea, What is going on.At-least write a note on what is going on and when will it be OPEN.
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May 2020 by John Ski
Bank on Snell is completely closed for a week, Covis outbreak? day to reopen changes every day. Noone seems to be in charge
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April 2020 by Josie Lantry
This bank never wants to cash my checks from my employer, they are hand written, but they always send me back to get it revised because of one reason or another. For instance the date was written in a different ink... they didn't want to cash the check. We waited over a half an hour just to get a check authorized to cash, because we didn't have an account. Don't bank with bank of america. The staff here is rude. The first time we brought them a check, they didn't tell us why we couldn't cash it. It turned out my boss wrote two different amounts in the long-hand and short-hand. Nothing but a hassle from these people!
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November 2019 by Taylor Q.
This place sucks! I came in to get change (roughly 150.00) and they said I had to sign up for an account. Clearly their commission is more important then being kind to the general public. All I wanted was some f****** change. What if a homeless person just needed some change? Just going to refuse service or tell him he needs to sign up for an account?! ALL I HAVE TO SAY IS F*** YOU BANK OF AMERICA!
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September 2019 by Rose A.
NOBODY In bank i asked to get a print out and the lady sitting on her phone tells me I will be with you in a minute. I said I will go to another bank s*** her phone was more important then helping me. This bank customer service is baaaad.
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December 2018 by Daniel villaneuva
Best place to do your business banking !!! Financial center is bing renovated, high class bank you feel welcomed every time,
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December 2018 by kg o
Friendly helpful tellers.I like this bank and it is usually quick service and located in a convenient location for myself.
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August 2017 by Cody Ralston
This bank has a total of over 10 windows however, it doesn't matter if it's 5 O'clock on a Friday or Monday in the afternoon, there's only 2 windows open at a time. There's more people walking around trying to look busy then people actually working! It's ridiculous
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April 2017 by Dino Legge
I felt like I was walking into a prison or some type of very impersonal type of business
