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February 2024 by Ajen Johan
Easy drive-thru atm with lots of regular parking as well.
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November 2023 by Anna Kravchuk
Impressed, but not the good way... I was need to do a single transaction. They said 40min wait time, I was ready to wait. 2 gentlemens start asking a questions right in a hall way in front of everyone what do I need to do, what amount of money do I have to transfer, do I have enough money on my account ?... a lot of questions and suggestions just wrapped me out. Honestly, no words to say! Worst experience in a bank office I've been ever had.
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November 2023 by Nicki White
Unbelievable....do not go here, I swear the employees... especially one lady who goes and hasles you while you're in line about what you're there for isa self righteous rude indignant Bit*-. I can't believe she actually has a job she goes out of her way to embarrass you and you're supposed to be treated well when you have an account there I got so upset I said you know what I'm going to cancel my account and she was like okay sure like all excited that she got me so upset that I got to that point.!?! Isn't that the opposite of what they should want you. I even told her your manager just said that it was okay and she went out of her way to get on this computer and go looking for some unwritten rule that the manager was willing to overlook but she pressed it and made it so they ended up not agreeing to what they had agreed to already and over the phone as well before I came in so she went out of her way to go against their policy saying she disagreed?! Excuse me but I wanted to slap her in the face
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July 2023 by victoria vaz
I have had good interactions here with the staff. Quite helpful,Becky took time to explain services to me. Challenging to park though.
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May 2023 by Arturo Cuevas Jr
Door would not unlock quickly
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March 2023 by Joseph A.
This location is the only Bank of America in the immediate area, so by default they always end up being my first choice. This isn't a bad location, but they do get very busy and don't always have tellers at each window to assist customers in a timely manner. My only real complaint with this location is their ATM, often times one is out of service and sometimes even both are not working as they should be.
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March 2023 by Brand B.
I was at this branch this week to handle several banking and financial tasks which they handled very well. First I was trying to setup an special international funds transfer which was quickly escalated to the branch manager who took care of it right away. Next I made an appointment on-line for advice on what do with cash in savings account that was earning almost no interest. I came early and noticed that every 5 minutes the receptionist or bank officers questioned everyone waiting to see if they had been helped ---- Great service ! Then at my appointment I received good advice on how to open a brokerage account and put my cash into a brokered CD and earn more than 5% interest which is FDIC insured. I appreciated that Erik printed out all the info for me and told me if I was interested to contact him at my convenience----- No hard sell or pressure -just good advice --- overall I am very satisfied that this branch handles all routine as well as specialized banking needs with added bonus of having professional financial advisors on-site.
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December 2022 by J G
Tried charging me $8 to cash a Bank of America check at their own bank due to me not having an account. Went to another BOA and they cashed it for free without hesitation. Dishonest customer service and the reason I will not bank with BOA.
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December 2022 by Rudy H.
Bad customer service. There's 4 computers and only 2 are working the worker said 2 are broken?? Please help this location and hire new management!!
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August 2022 by Martha Nieto
I keep trying to make an appointment but apparently there's never any available! I try calling and calling but no one ever answers. Since the one on Bernal closed its just been worse!!
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June 2022 by Mark Solins
Be aware card reader got my ATM at the Cottle branch were able to do ATM withdrawals 1800.00 over two days this happen 6/7/22 I would be careful using those ATM's .
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June 2022 by BH Yung
If you have T-Mobile and need to use it to retrieve codes sent by the clerk, don't bother coming to this branch. T-Mobile does not cover the bank area.
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June 2022 by Lisa Hom
The teller help me right away with my financial needs.
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March 2022 by Li Lifanov
Lizbeth M. is the best teller I've ever worked with at any Bank of America branch. She is friendly, professional, and extremely efficient. For my business, I need to make cash deposits multiple times a week, and she is by far the fastest and most accurate with processing large quantities of bills. Can't recommend her highly enough, she's simply excellent at what she does and a gem of this branch location.
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March 2022 by LaurenYT
I went to ask for a bask statement with my partner, and this woman Becky Peinado was completely rude and unprofessional, she was asking to my partner for an id and he showed her his Colombian id and his debit card and she said the passport is the only valid ID, which is crazy bc at the moment they open him an account he showed the Colombian ID and it was completely valid, so I told her “that’s a valid ID” and she responded “do not discuss with me, I’m not going to talk to you” and ignored me the whole conversation. I don’t know if that’s they type of people you want working for your company but definitely it’s not the bank I want to have an account with. I do have an account with this company for about 3 years but this is not the kind of people I want to deal whenever I need some help or my partner.
