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May 2023 by Dippittyy Said
Maybe don’t disregard pedestrians in the road in your branded company car.I was crossing nearCrab cove and a boconcept car barely slowed down while i was crossing. Then did not make a complete stop to turn as i stepped onto the sidewalk.
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March 2023 by Amri S.
We worked with Paul who is a senior designer at Boconcept, and his work was exceptional. Right from the beginning he listened very carefully to the design we had in mind and the styles that we preferred. He came to our home to take measurements, and then created an virtual model of our home with his recommended designs. It was very thoughtfully done. I would highly recommend Paul for his professional caliber, his design sense, and his overall pleasant persona! Boconcept pieces are just stunning
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September 2022 by Xu L.
Our family started to use BoConcept twenty year's ago, best design and quality. This time we compared several different branding, visited BoConcept santana row four times, each time, Dominique gave us very professional & kind service, recommended living room furnitures, introduced different leathers, fabric very patiently, finally, we continued to select BoConcept, we are very happy and satisfied with the result, thank you, Dominique.
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September 2022 by Ghazal S.
BoConcept is superior in quality and style. I recommend asking for Dominque. We bought three sets of couches. Basically, she helped custom design the sets using software and our preferences for style and design. We heavily shopped around, before committing to BoConcept. It is far better quality and overall consumer experience than Restoration Hardware, Pottery Barn, or West Elm. Dominque was professional, helpful, and true to her word. She was honest and more of a designer, than a sales person. Look at our beautiful couches below. It is better than any custom design we could have found.
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September 2022 by Olivia Park
I recently moved into a new house, and boconcept’s Bergamo was perfect although the price was little too high. I have to say I am pretty happy with the piece, but if the competitors offer similar design, I would’ve gone with them in a heartbeat.1. Boconept’s shipping was more than double.(even after negotiating). Just for one piece of furniture.2. The designer totally forgot about our appointment/meeting and had nothing prepared.3. The sofa supposedly doesn’t come with felt pads. They emailed me to let me know “You can find them at your local hardware store.” !!!???4. The delivery team was not very professional, dragging my sofa right and left. Didn’t bother to confirm the position I wanted. I had to ask and did it myself.I am glad I am done with furniture shopping and had other pieces from the competitor with seemless and better customer care.I didn’t even have to ask any of things above and took well care of me.
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July 2022 by Nicholas O.
I spent many months working with BoConcept's Senior Designer, Paul. His contribution to my home's furnishings and overall style cannot be understated. He listens closely for what I want out of my spaces (dining, living, theater) and quickly adapts my input for style preferences into a functional design in my rooms. His renders translate extremely well into the real rooms and I never once feared what I had purchased wouldn't look the way I wanted. In all, I furnished two rooms with two couches, four armchairs, three ottomans, two rugs, one dining table, and eight dining chairs. Each piece was customized to fit the look and feel of the room. Frankly, there isn't another option I've found which hits this level of clean, effortless style and soft, durable surfaces. I would recommend BoConcept and even more, I'd highly recommend working with Paul.
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July 2022 by ChenChen
Had an order that was delayed. But Paul was great in updating the status with me. Informed me it was delayed because the container shipping vessel sank. But he quickly ordered another one right away! Also convinced me to buy my first TESLA! Thanks Paul ? #TSLA
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May 2022 by Dan Seet
[UPDATE 4/22]: Customer service at BoConcept reached out to explain that delays were due to backlog at port and customs. They were great in helping to expedite the delivery however they could and now I've delivery scheduled for tomorrow (4/23). Hooray! Updating rating from 1 star to 3 star.---------Be warned that delivery can take months. My expected delivery was in mid-April after making the purchase in January, and I've been informed two times already of further delays by BoConcept. Now the expected delivery date is mid-May. There is also a 40% restocking fee if you should want to cancel the purchase for any reason.
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April 2022 by Lenka W.
We are very pleased with our Copenhagen Wall Unit and Random Rug pieces. Michele Faber was a huge help in designing the unit. She made sure both purchases suited our needs and fit the desired space well. The handmade leather patchwork rug is exquisite in person.
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March 2022 by Chelsea L.
I recently moved into a new house, and was looking to start from scratch on the feel and design. My husband and I were visiting a lot of the usual home stores in the Bay Area like Crate & Barrel, Room and Board, etc and having a hard time finding the feel we wanted. I walked by Bo Concept in the Santana Row shopping area, and wow did they have some cool stuff! There was a pair of coffee tables in the front window that really caught my eye. After a couple weeks looking again and again at those tables, I ordered them, and they're my favorite part of our family room now. We worked with Mia, who was fantastic to work with, and had great styling advice for our home - she even designed some 3D renders of our family room to help me understand what would fit. We'd definitely go back to Bo Concept in the future for more furniture needs.
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March 2022 by Navneet Sinha
Love the place! Bought a couch from BoConcept, and it is stunning. I went across multiple stores and brands, but I'm glad I ended up here. Mia was of great help in trying to understand the needs of my house and helped with the shortlisting process. Overall, a great experience!
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February 2022 by Jinny L.
It's been a pleasant experience working with Michele at BoConcept Santana Row. I bought a dining table, sofa and a coffee table and am still waiting for a dining table to arrive. From the purchase to delivery, every process has been very smooth and professional. I'm very satisfied with the overall purchases and experience with BoConcept and its customer service. I'd like to thank Michelle who's been a great support in helping me choose the right pieces for my home. She is friendly, professional, and on-point and would recommend her to anyone interested in BoConcept.
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February 2022 by Dee B.
I had a chance to work with Michele Faber at BoConcept in Santana Row. I just read about BoConcept and I thought it sounds interesting and worth checking out. Michele was the first person I met at the showroom. I have to admit that Michele's expertise and creativity helped me decide on the furniture to buy for our new condo. She was never pushy. Instead, Michele was willing to explore with me and listens to my own concepts and designs. It was a creative and dynamic process between emails and phone calls. Michele was definitely responsive especially with the current situation on delivery. We are definitely happy with our choices at BoConcept. It was a real pleasure to work with Michele Faber.
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February 2022 by Cathy K.
I love working with Mia from BoConcept in Santana Row. Recently i purchased a new sofa, bed frame, and coffee table from there, and Mia was so considerate and helpful in making the right choice for my new space. She quickly picked up the design style I was aiming for and guided me great insights. She was very responsive throughout the whole process even to my annoying questions. I really enjoyed the whole experience from booking a consultation to the In-Home delivery service. I highly recommend shopping from here!
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January 2022 by Merry J.
I had a very pleasant experience choose the furniture with the hep from Dominique. She patiently went through all the options I have and proposed multiple designs for my new home. The furniture arrived just as I expected. Really appreciate having her on my side through this journey.
