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May 2024 by Jesus L
My recent experience as an Event Director for a wedding at Boulder Ridge Wedge Wedding Woods in San Jose, CA, unfortunately, did not meet expectations. While the venue itself has a charming atmosphere and a reputation for courteous service, the actions of Venue Manager, Kari, left much to be desired.
Communication breakdowns and a lack of professionalism marred the post-wedding experience. Despite prior agreements regarding cleanup responsibilities, we encountered resistance from venue staff, particularly Kari, during the teardown process. Her dismissive attitude and refusal to acknowledge documented agreements created a HOSTILE ENVIRONMENT for my staff and I, adding unnecessary stress to an already busy day.
Furthermore, issues with staffing and venue faults compounded the frustration. Photo attached. While some staff members, notably Banquet Captain Katherine and the Chef, went above and beyond to assist, others, including the Day Coordinator, Karyn, appeared overwhelmed and unable to meet expectations.
Despite efforts to address concerns and provide evidence of prior agreements, Kari's defensive and confrontational demeanor persisted, ultimately resulting in our late departure from the venue. This not only caused economic damage and distress but also left a lasting impression of poor customer service and lack of professionalism.
As someone with extensive experience in venue management, I had hoped for a more positive experience, especially considering my past positive encounters with Boulder Ridge. However, this recent experience has raised concerns about the level of customer care and quality of service at the venue.
In conclusion, while Boulder Ridge Wedge Wedding Woods may offer a picturesque setting for weddings, improvements in communication, staffing, and customer service are necessary to ensure a positive experience for future clients. On a call with a regional manager, I urged to take these concerns seriously and work towards implementing measures to prevent similar incidents from recurring.
An honest review is the least I can do for future clients who may be working with a set budget, and truly looking to create a long-lasting experience for their loved ones.
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March 2024 by Brandon Lee
Valet used my car as a charger for their phone. They rummaged through my stuff to find a charger. Then when I got to the car they just unplugged it like nothing.
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March 2024 by Deana Morad
Celebrated engagement of my nephew.
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March 2024 by xavier porchia
Great course
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March 2024 by Meysam Rezvani
Amazing place
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November 2023 by Janet Boyd
Well worth the hike up! Views along the way!
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November 2023 by Carol Rosero
Beautiful scenery and sunset. I was there for a wedding reception and the food was delicious.
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November 2023 by Michael McGeough
Definitely a ridge with lots of boulders. Beautiful course.
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September 2023 by Michael E.
One of the hardest courses I've ever been to loved every minute of it great place to hang out
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August 2023 by Gargi Sur
Beautiful location with rolling greens and amazing sunset views
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June 2023 by Neal O'Neal
Great views, nice ambiance and the staff is very helpful. We attended a wedding / reception at the upper building and valet parking was great.
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June 2023 by chet lazzarino
Great day at Boulder ridge. Nice show.lots of great rides and people.Thanks for the invite.
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May 2023 by Nicholas DeBord
Attended an event. No golf, but it looked beautiful.
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April 2023 by Judy Stafford
Attended a beautiful wedding and the staff were friendly. The view was amazing.
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April 2023 by Faisal Jeddy
Beautiful golf course with amazing vistas of mountains and city. Very well maintained.
