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November 2023 by Mark B.
I have been meaning to write this review, but i got busy, as usual. I bought a used Dodge Challenger with an extended warranty from Capital Chevrolet about 8 months ago. I called and made an appointment with Mike Cortez about a clicking in the car. I was very pleased with the result. It has been fixed and I am extremely happy. When I picked up the car, they even did an oil and filter change. When I picked up the car, the total bill was $100. I have said this before : "you are better off buying a used car from Capital Chevrolet with an extended warranty than a new one without" I will continue to recommend friends and family. I have sent 3 people there already and 2 out of 3 bought the extended warranty. Great place to do business.
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November 2023 by George M.
I went down to Look for a specific car on a Sunday night. I was met by a young man named Julian Rojas. Julian was very accommodating and pleasant. I came away with a Used car that I am happy with and I came out thinking I made a good purchase and Julian added another sale to his belt. The finance person Derrick was a hoot and very witty. This made the purchase fun and relatively painless. It is a car dealership after all and it's like having to go to the dentist but this time I left with a smile intact!
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November 2023 by Lori White
It's been 18 years since we bought a new car and we were dreading it, to be honest. But Julian was a doll, and Luis (?), the finance person, was also very patient and helpful. No hard sell, no hectoring, just help getting us into a new car. Very pleasantly surprised.
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November 2023 by Terry Ferguson
The people at Capitol Chevrolet were awesome! There was no pressure for anything, and they really listened to my concerns regarding the "extras" that can get added to your deals. It was a great experience. Omar, and Luis were great, even staying late to make sure my family were taken care of.
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November 2023 by Sarah Gustafson
Paul is as so great in helping me find the perfect car for an amazing value!Paul was informative yet laid back. I felt I could really trust himSo happy with my purchase
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October 2023 by Christina R.
I worked with Ryder Queenan, Oneil, and John at Capitol Chevrolet. They worked together to help me find the exact car I was looking for and answered all of my questions. I am a "Very Happy Car Buyer" because of kindness and support of your wonderful team at Capitol Chevrolet. Will definitely recommend to family and friends! Thanks a million!
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October 2023 by Star M.
Best car dealership I've been to! Great service from Sam and Marcos they both did an amazing job with getting me driving home in a Jeep gladiator! They worked their magic in getting us with a good deal I'm so happy in my new truck! I highly recommend Sam and Marcos if you're in the area or looking to buy your next vehicle they were such amazing people and will work with you in getting you home in your dream vehicle! Thanks again Sam and Marcos we are enjoying our Jeep Gladiator wouldn't have it without your guys help going above and beyond!!!!
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October 2023 by Kevin Crouch
Johnny and Kevin were very friendly, knowledgeable and accommodating to my specific situation. They offered to deliver the car to my mother who wasn't feeling well and made sure to help her get set up with the added features on the vehicle. It's rare to get service at this level these days. I would highly recommend them and the dealership. Top Notch!
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October 2023 by Margaret Tea
Julian was an awesome product specialist he did no disservice to us. He knew exactly what we needed and what we wanted and delivered. Awesome awesome customer service. They worked with our budget and credit score I would definitely highly recommend this location. Derek and Stephen contributed to Julian’s service and they were all awesome and very knowledgeable and professional. I am sooooooo excited and blessed to have met them and with this purchase of a 2021 Chevrolet 1500 Silverado. Service was 10/10
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October 2023 by Caine O'Brien
It would take several pages to cover the blow-by-blow account of my unpleasant experience buying a Certified Chevy Bolt from Capitol Chevrolet in San Jose. I tried to include a letter I wrote to the general manager but it exceeded the character length allowed for a review.I bought from out of state after confirming they were comfortable selling to an out of state buyer. My exchanges with the sales rep (Johnny Ramos) were professional and prompt PRIOR to the sale. After the sale he went silent. The car did not arrive with DC fast charging as I expected- something I failed to pin him down on before the sale, and something he failed to disclose in assessing my needs.This "certified" Chevy had far less tire tread depth than their service department's written representation. I'll need to buy at least two tires in the next 5,000 miles.Once the deal went to the Finance department everything went off the rails. These people do not answer the phone, do not respond to messages, and do not proactively communicate through the process. Even an email to the GM asking for help went unanswered. Calls to the main number go to a voice mail menu as often as not, which shunted me to the non-responsive finance department.There were many twists and turns- trying to get a receipt for the $21K I had wired? Too much to ask. Trying to get a title so I can register the car? Too difficult a question to respond to. Then calling me out of the blue to ask if I had filled out an "XYZ" form. I filled out everything they had asked me to do. But at this point, some 6-7 weeks AFTER I received the car, they are starting the title application process all over again.Approximately 10 weeks after *receiving* the car I had what I needed to register it. In the meantime I had to drive illegally.Broken business process, TERRIBLE communication, and possibly less-than-honest representation of what the vehicle was. I am deeply sorry I did business with this company.If I receive a reply to the letter I wrote to the GM I will update this review. In the meantime, don't walk away from these incompetent people- RUN!
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October 2023 by Damon Ropoulos
The staff and service at Capital Chevy were absolutely superb. The attention to detail, the check in and check out process went flawlessly. Had a great interaction with Jon Godinez, and Jorge Rodriguez kept up to date with the outcome, and suggest changes for my vehicle while it was in service. This location was ten times better than the Chevy closer to my home and will continue to have my vehicle serviced at Capital Chevrolet. I worked in car industry in my younger years, and can tell you firsthand, customer service is essentially for success and this services departments has one of the best teams.
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October 2023 by Ishmael C.
I've purchased three or four cars here at this dealership. I love this place . Obviously... Andrew always handles my financing and does a great job. Appreciate the teamwork. Thank you guys
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September 2023 by Eddie L.
For those who knows me well, never in a million years would I have written a 5 stars review for a car dealer. But because of my exceptional experience with Armando, here I am. Following are just a few reasons that you also should contact Armando in Capitol Chevy if you need a car: * Widest Selection: My unique choice is a Bolt EV lt1. No dealer in Bay Area have it except Capitol.* Rock Bottom Price: It should be easy for them to mark up this only car but they did not. * Quick Response: From I first heard from them to my bolt parked at home, it was less than 12 hours (tons of communications in between and only 2.5 hours in dealership.) * Transparent and Honest: He gave me the price to the penny on the phone and everything went smoothy as expected including my special request on payment method. No surprise. * No Pressure Process: Armando offered me services for me to consider, patiently explained many features of the car and answered all my questions. That is it. * * I love my new Chevy Bolt EV.
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September 2023 by Natanael Chavez
Thanks to Jessica, upgrading/buying process went well. Her devotion & energy never wavered. Highly appreciative !!
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September 2023 by Dadrian Marshall
Great service from start to finish, had no troubles as I went from looking at vehicles to test drive them and then signing on the dotted line. A solid two hour process before I drove away happy.