-
January 2024 by Tanisha Monique
I love my Mazda! Big shout out to Steven, Omar and the finance guy! All extremely personable! Will definitely recommend and highly consider getting another Mazda from here!
-
January 2024 by Andrea Scott
Terrible, shady experience with Capitol Mazda — I found the perfect car, started the buying process online, applied for financing, made an appointment to pick up my car, and received an email that literally says “your new car is waiting, here’s your pickup time!” I then started getting emails from a sales guy. He asked several times when I could come in for a test drive (weird, seems like I was told I was farther along in the buying process?), then changed to asking when I could come pick up the car. I said I’d made an appointment and done the finance application, and asked if there was anything else I needed to do and tried to confirm whether they were holding the car for me. I received no answer to any of my questions, until I called the guy, only to find out the car had been sold to someone else the day before I was scheduled to pick it up. He then tried to upsell me to another model that was not in my budget. Maybe these guys are OK if you only drop by the lot and deal with them in person, but I won’t be finding that out any time soon. Take your money to a dealer that actually answers your questions and doesn’t mislead you.
-
January 2024 by Greg Chavez
Mazda is my go-to dealer now for several yrs. Never gave Mazda a chance until 2018 when I leased my first cx5. On my 3rd car from Mazda. Friendly helpful staff.
-
January 2024 by Paul k
Great Great experiences here buying my brand new cx-30! I love the hassle-free and haggle-free style in this dealership, BEST CAR BUYING EXPERIENCE EVER! Mike from the sales is super helpful in guiding me through the new feature in the car and give me honest and transparent quote on the best possible deal he could offer. He even guide me through the Mazda app and how to use it! Oscar from Finance is also amazing, providing thorough and detailed information while being very patient and not pushy about the “mandatory” add on or other gimmicks. Highly recommend and highly appreciate it!
-
January 2024 by Manuel Bersamin
Kathi Green helped me to overcome a previous bad experience at another dealer. She was honest and transparent, and helped me even though she saw I was very much cautious. Are use the Costco auto buying process for that very reason but still I had my doubts. She help me through it and Oscar Delgado in Finance and Insurance, he really help me out to understand the possible add on products and the closing of the deal.
-
January 2024 by Anna
RACIST HERE!!! WORST SERVICE EVER. Last week, I visited Capitol Mazda dealership and approached sales name Joe Moreci to inquire about theCostco program. Upon meeting, the salesperson did not stand up to greet me, instead giving me a dismissive glance up and down. He exhibited surprise and disdain towards me, a young Asian woman, clearly not expecting me to be part of the younger generation or being an Asian, or clearly say Chinese. After briefly addressing my questions, I mentioned that I was here on behalf of my father, who couldn't make it but would be available on Sunday. The salesperson expressed a reluctance to converse with me, repeatedly emphasizing that I was wasting his time because I couldn't decide, stating that talking about prices with me was a waste of his time.I immediately offered to have my mother come and sign the paperwork if we agreed on the deal. His facial expressions showed obvious mockery and disdain, and he arrogantly remainedseated in his chair. After persistently asking for the price, he reluctantly checked for me. I felt extremelydiscriminated against and disrespected throughout the interaction.I informed him that I would tell my father to come over the weekend since it was obvious he did not want to get engaged with me. He arrogantly stated that he answered my questions, to which I replied that he did not seem interested in conversing with me, displaying an unprofessional and disrespectfulattitude. He promptly cut me off, saying goodbye.As a consumer, I did not even receive the basic respect there. I reached out to the general manager Rusty Bumstead, who apologized about my terrible experience,also mentioned that someone else would follow up and he would talk to Joe. But NO ONE EVER contacted me in 48hours. Is there anyone in Mazda that can explain to me how precious is of Mazda sales’ time! Based on what Capitol Mazda sales shows to me that anyone who is just shopping around doesn’t deserve human respect, or let me address, a young Asian woman consumer wouldn’t get the respect they deserve in your company.
-
November 2023 by Vy Le (Vivie45)
My husband and I came here for cx5 through costco auto-program. I would say this is one of the best dealership in the bay area so far, they were very transparent and no pushy at all. Shout out to Casey for making the whole process easy.
-
November 2023 by Amogh Agrawal
Went here for car service. Good servicing. No issues.But no additional perks which other dealers offer, for example ride back. Car wash was broken so should have offered a coupon for getting the car cleaned elsewhere, like other dealers.
-
November 2023 by Rakshit P.
Was looking to buy the new CX-90 PHEV. Called the dealership to schedule a test drive. Sameer helped us test drive the vehicle and also discussed out the door price. I reached out to him the next day to walk in and finalize the purchase. This time I went with my wife and 2 kids. He graciously suggested that we test drive the vehicle again with the car seats installed. So I took my entire family for a test drive :)None of the kids cried so I knew we chose the correct car. Within the next couple hours, we were able to finish the process and drive back with our new car. Would recommend Capitol Mazda if you are in the market for a new car.
-
November 2023 by Divya B.
Got a replacement vehicle when i gave in my car for servicing. The replacement vehicle had so much dust in it, mostly in its air filters. Got a terrible allergic reaction making me terribly sick for a week. Wrote an email for it, did not get any responseAlso, while buying the car here, the sales person was very helpful but while taking care of finances one guy was very rude for just not buying a maintenance package.
-
October 2023 by Stephen T.
On Thursday, August 31st, I embarked on a journey to Capitol Mazda with the intention of purchasing a vehicle. After some deliberation, we decided on a used 2014 Toyota Prius Plug-in Hybrid, which was priced at $10,888. This car was intended for my girlfriend's son, a practical choice for his transportation needs. Little did I know that this seemingly straightforward purchase would soon lead to a series of unexpected and distressing events.Almost immediately after leaving the dealership, a parking brake warning light illuminated on the Prius's dashboard, abruptly halting the car's movement. I found myself stranded at the intersection of East Capitol Expressway and Pearl Avenue, an anxious ten minutes passing while I contemplated the safety of my predicament. In my moment of need, I reached out to the salesman, Mr. Steve Valentone, who had assisted us in the purchase. Mr. Valentone promised to come to my aid, but before he could reach the scene, two Toyota employees intervened, pushing the incapacitated Prius to the side of the road.Remarkably, about an hour later, the parking brake warning inexplicably vanished, allowing me to continue my journey to Oakland. Nevertheless, my relief was short-lived, as the warning resurfaced before I could even depart from San Jose. This parking brake issue has persisted since the day of purchase, manifesting oddly in response to seemingly unrelated activities, such as plugging in a USB adapter, turning on the headlights, or using the high beams.Frustrated and concerned for our safety, we returned the car to Capitol Mazda, where they claimed to have replaced the battery as the source of the problem. On September 18th, the used car manager took the Prius for a test drive and, in a message relayed by Mr. Valentone, reported that "the warning light has returned." On September 25th, I was informed that Toyota had replaced the "sensors" in an attempt to resolve the issue. However, these repairs failed to rectify the recurring problem.On Monday, October 16th, before heading back to Paso Robles, I encountered yet another issue. The car's battery had inexplicably drained completely, necessitating a charge before departure. To my dismay, as soon as I started the car and turned on the headlights, the parking brake warning returned, momentarily rendering the car immobile. Once again, the warning disappeared without explanation.Determined to reach my destination, I embarked on the drive from Paso Robles to Oakland on Tuesday, October 17th, setting out at 2:00 AM. However, the parking brake warning reappeared only two minutes into my 200-mile journey, exacerbating my frustration.In a text exchange with Mr. Valentone on October 10th, he suggested that I contact General Manager Rusty Bumstead via email to initiate the process of returning the car. I followed his advice and requested a refund for the Prius, along with the payment of the outstanding loan through the bank, enabling us to begin the search for a more reliable vehicle.On Thursday, October 19th, I returned the Prius to the dealership and endured nearly two hours of discussion, only to be told that a refund was not an option. The dealership encouraged us to explore their inventory, but unfortunately, none of the cars available on Capitol Expressway met our specific requirements for a used vehicle, leaving us in a predicament. We did not wish to be pressured into accepting a vehicle that did not align with our needs.The Prius had consistently experienced the same problem since our purchase, spending a total of 38 days at the dealership, surpassing the 19 days it had been in our possession. We firmly believed that the responsibility to resolve this issue lay with the dealership, and we persisted in our request for a refund. After a series of discussions and searches for alternative vehicles, we received a call on October 26 from Mr. Valentone, informing us that they would pay off the loan. Consequently, I drove back to San Jose, signed the necessary paperwork, and received a refund for our initial $550 depo
-
September 2023 by Dennis G.
This is was my first time buying a brand new car and for this same reason I was extremely anxious and nervous. I wanted to make sure I was getting what I wanted. I want to give a huge shout out to Mario Quinonez who made this satisfying purchase easy. He was extremely kind enough to guide me thru buying process. If any of you is interested in purchasing a car he is the man you want to ask for !!!!!!
-
September 2023 by D W
Samir was my sales guy... Came up to us while we were looking for a new cx90 on the lot. I will say, him walking up to us was refreshing, since we just came from Stevens Creek Mazda and they didn't acknowledge us... But that's a different story. Anyway... We told him what we wanted but it wasn't in stock. However, it was in transit and we put a hold on the car. I asked a simple request... Please do not put the front license plate bracket on. They assured me they wouldn't. Everything fine so far... Here is where things started to take a turn. We were told by the sales manager, the car was going to arrive "1st week of August"... He wrote it down on our window sticker printout. 1st week rolls around and nothing... 2nd... 3rd week and nothing. At this point, I went in and asked. Samir wasn't there. The sales manager told me it was at port and will be in 3rd week. Mind you... It's already the 3rd week. 3rd week goes and now it's the 4th week. I been looking online and the car has always said in transit, but there is no date... Just an ETA.. Wednesday in the 4th week, it no longer says in transit. I waited 2 days (thinking they are putting on the add on accessories) and finally I texted... Asked if the car is ready... This time, it was as a manager (found out they have a text number everyone can see)... He said the car was there and took a picture. I noticed the car was on the lot. Not in the back, on hold like we thought it would be. He's texting back every question I have... Then, when I asked about the license plate, he stopped replying. I went there and sure enough, the plate was on the car. They did that to 2 cars. The sales manager told me this. Not sure if it was just for me to feel better, but it didn't... it made me more mad, cause they seem to have a problem there. Employees don't know how to follow simple directions.... so we're looking at the car and the sales manager tells me to just put plugs where the holes are. Like dude... this is a $60k car (after taxes), why would I do that?! Lastly, Samir wasn't there. Guess it was his day off, but mind you, the car has been there 2 days! He just forgot about us... Didn't care... easy sale cause we already knew what car we wanted and we already had a check from the bank. Samir did call me though... Like a week later. Asked if I was still interested. Like dude you're a week late! You messed that up, we went to another dealership and bought one (and they listened to my request). I just don't like my time being wasted... not saying they'll do this to you... But keep it in the back of your mind when you're trying to buy a car from them. It's 2023... finding good customer service is hard to come by, but they want that premium money though.. makes sense to me
-
September 2023 by Mr. Pavone
We shopped around and found these guys. Their policy of no pressure sales and their willingness to let you pay the sticker price is a welcome change from dealing with pushy salesmen.I've had a good first experience with their service department. At first I declined a loaner car, I figured I could just wait till they finished installing roof-rails on my new car. Then an emergency came up and they had a car for me right away. My errand took just long enough for them to finish, I only about 30 minutes. I was back in my car within minutes of my return.
-
September 2023 by Mike Brown
I needed to take my new Mazda 3 in to have the "in-vehicle communications network malfunction warning light" checked out. It turned out to be a software fix that was needed because I had opted out of using MazdaConnect on my smart phone. Dennis McConnell gave me all the information and assistance I needed, and the problem was resolved within an hour. Thank you for making this a painless and hassle-free experience!
